Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service Edited after the... See more
Company replied
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See what reviewers are saying
I ordered a pair of boots, Larizia shipped it next day via DHL. It only took 3 days from UK to Australia. The boots are beautiful with careful parking, but unfortunately it run big, I had to return it... See more
Company replied
I originally ordered my bag from Marc jacobs however, weeks past and my order didn’t ship. It was unavailable everywhere in the US.. so being skeptical I ordered from this site based in the UK.. my ba... See more
Company replied
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an... See more
Company replied
Company details
Written by the company
The ultimate destination for designer shoes & bags. Free shipping on all orders of £150 and above.
Contact info
34 Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 07355000126
- customercare@larizia.com
- larizia.com
4.1
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order LR32445
(1) Order LR32445
I ordered QTY 10 items, but received only 1 item. Please investigate as soon as possible. Order LR32445
Very embarrassing.
======================
(2) Order LR32448
I reived totally wrong item. Someone else order has been delivered to me. Where is my order?
10 October 2023
Unprompted review
Reply from Larizia
Hello Junhee,
We're sorry that we have fallen short of our usual standard on this occasion.
I can see that the order ending 445 has been fully refunded.
For your remaining order, please send an email to customercare@larizia.com with details on the order you have received and we will take a look into this for you.
-Rachel.
Where do I start
Where do I start? Horrible, horrible, horrible company. Do not buy from them! First the taxes and duties are not included in the price reflected on the website so that is a lie. Second, they invoiced and valued the item at $13,000 so I have to pay DHL $1503 in taxes and duties because they will not respond to emails and send the correct invoice. Third, I have to pay this on a package that I never even received (fault of DHL) but I need to get some information from this company to continue the investigation and clear the custom cost. I have emailed over 8 times and no response of course. Be very careful ordering from them. Not sure if this is even a legit company that says authentic items. They are very strange and thieves. Zero stars!!!! Just order from farfetch, cettire, ssense do not trust them they suck and are liars and thieves.
8 October 2023
Unprompted review
Reply from Larizia
Hello,
We're sorry to har you have not enjoyed shopping with Larizia.
We have reached out to DHL to correct this issue and resolve the import fees.
I can also see that we did respond to your emails. You first emailed us on a weekend, which we do not work, and then your newer emails were putting your email to the back of our queue as we work from our oldest emails to our newest.
We're still waiting on an update fro DHL, but as soon as we have any further information, we will let you know via email.
-Larizia.
New Customer
I haven’t received my handbag yet but the quick follow up makes me happy that your customer service is responsive. I look forward to more purchases.
27 September 2023
Reply from Larizia
Hello Charleen,
Thank you for your review.
We're happy to hear that you have enjoyed shopping with us, our customer service team has sent a further update via email regarding the shipping of your purchase.
-Rachel.
Clearly a fraudulent business
Clearly a fraudulent business. I have ordered two pairs of shoes for my wedding on two separate occasions in the last month, both of which have been returned (I have tracking confirmation stating they were received back the day after being sent). The first pair have been back with them for 16 days, the second for 9 days. I have had ZERO correspondence from them for either pair. I have tried to contact them through the form on their website and an email (I see from other review responses that they will just say ‘we don’t have any emails from you’ - but trust me they do), with absolutely no response. The first pair was purchased using PayPal so I opened up a dispute through them, and you guessed it, no response, so I have escalated it as a case which PayPal are now looking in to. The second pair were purchased through Klarna, I have reported it as an issue on there but no resolution so far.
Truly save yourself the hassle and buy the items you want from somewhere else, even if they’re more expensive. My shoes came to nearly £500, but I wish I had brought through another retailer and paid more for a hassle free experience. There isn't even a phone number to call, so if your emails and forms aren't replied too, you’re out of luck. A complete con of a company who should be ashamed of themselves - disgusting!!
27 September 2023
Unprompted review
Reply from Larizia
Hello April,
We're sorry that we have fallen short of our usual service this time.
We have taken a look through our system and I can confirm that we do not have any emails from you using the email address on your order.
Our Customer Care team will send you an email update today with the status of both of your returns.
Kindest regards,
Larizia.
WOULD GIVE ZERO IF I COULD
WOULD GIVE ZERO IF I COULD. Complete CON ARTISTS. Have returned my parcel 5 weeks ago and STILL NOTHING no confirmation nothing. Emailed 4 times no reply. Absolutely disgusting AVOID THIS COMPANY. They are obviously going into administration or something.
1 September 2023
Unprompted review
Reply from Larizia
Hello Nadine,
We're sorry for the experience you have had while shopping with us.
We have checked our inbox and I'm afraid we do not have any prior messages or emails from you.
Upon checking your return, I can see that our warehouse team has marked your return as received but not processed yet.
We will process your refund this afternoon, and you'll receive an email update from our system.
Larizia.
Do not buy from this company
Do not buy from this company. My returns were delivered to Larizia on 17th August, I still haven't received the refund today 07/09/2023. Their website says returns will be processed 3-5 days.
Sent 4 emails to chase the refund, they replied me first two saying that they were experiencing some delays due to systems changes and technical issues. No response at all for the last two emails I sent.
7 September 2023
Unprompted review
Reply from Larizia
Hi Ke,
We're sorry that we've been delayed in processing your return.
I've escalated this with our warehouse manager and we hope to have this resolved within the next 48 hours.
Once the return has been processed, we will update you via email.
-Rachel.
Lovely item but they put wrong address…
Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service
Edited after their response here : I contacted their customer service via email regarding the issue with the label . It's been weeks now and they haven't even bothered to respond. I will definitely not order from them again. Very ignorant company
2 September 2023
Unprompted review
Reply from Larizia
Hi Kat,
Thank you for your review.
We're sorry that we fell short of our usual standard this time.
We've since conducted an internal investigation to discover what happened and how it happened, and steps have been put in place to ensure this doesn't happen again.
After a search of our system using both your name and the email address on your order, I can confirm that we do not have any prior communications from you regarding your parcel.
-Rachel.
My item didn’t arrive
24 August 2023
Reply from Larizia
Hi Nicola,
We're sorry to hear you were unhappy with your Larizia shopping experience.
After looking into our system, I can see that your order was cancelled due to insufficient stock and we sent an email update to inform you of this.
We're sorry that we fell short of our usual standard on this occasion.
-Rachel.
Amazing as always
Amazing as always. Amazing products, delivered on time faultless.
17 August 2023
Unprompted review
Reply from Larizia
Hi Lisa,
Thank you for the review.
We're glad you've enjoyed your Larizia experience.
-Rachel.
Easy to use website
Easy to use website, I found just what I was looking for at a good price.
1 August 2023
Unprompted review
Reply from Larizia
Hi,
Thank you for the review.
We're glad you've enjoyed your Larizia experience.
-Rachel.
Reply from Larizia
Hi Viktorija,
Thank you for the review.
We're glad you've enjoyed your Larizia experience.
-Rachel.
Great product in sale which was…
Great product in sale which was dispatched extremely quickly. When I had a query with customer services this was dealt with speedily and very efficiently. My experience with larizia has been very positive
21 August 2023
Unprompted review
Reply from Larizia
Hi Liz,
Thank you for the review.
We're glad you've enjoyed your Larizia experience.
-Rachel.
I wanted these sandals for a long time…
I wanted these sandals for a long time and thanks Larizia I was able to buy them at an excellent price, beautiful in their original packaging and they arrived super fast!!!!!
26 July 2023
Unprompted review
Reply from Larizia
Hi Pablo,
Thank you for your review.
We're so happy you've enjoyed shopping with Larizia and that you're happy with your new sandas.
-Rachel.
Very speedy delivery and as listed on…
Very speedy delivery and as listed on the website!
25 July 2023
Unprompted review
Reply from Larizia
Hello,
Thank you for the review.
We're glad you've enjoyed shopping with us.
-Rachel.
Absolutely Brillant service from start…
Absolutely Brillant service from start to finish quick to order. Information about order all the way through. And delivery very much quicker than I thought. Amazing.
27 July 2023
Reply from Larizia
Hi Maria,
Thank you for your review.
We're very happy to hear you've enjoyed shopping with Larizia, and we hope you're enjoying your new trainers.
-Rachel.
I never received part of my order
I never received part of my order
I ordered four items and only received two.
I contacted via email as you guys have no phone number, this is the first time i am ordering and i am very upset and nervous as there will be no way for me to return and get back my money if i never had it plus i do not have it and wont know what sizes work. If i do not get a response i would not order from here again.
26 July 2023
Reply from Larizia
Hello Rikki,
We're sorry to learn thay you're unhappy with your order.
I can confirm that we have not received any communications from you.
Please send an email to customercare@larizia.com and we will take a look into this for you.
-Rachel.
Arrived very quickly
Arrived very quickly. Great product selection and good customer service.
25 July 2023
Reply from Larizia
Hi Matthew,
Thank you for the review.
We're glad you've enjoyed shopping with us, and we hope the new sandals are bing enjoyed.
-Rachel.
Fast delivery
Fast delivery, great customer service. Item well packaged.
26 July 2023
Unprompted review
Reply from Larizia
Hi Lizzy,
Thank you for your review.
We're happy to hear you've enjoyed your Larizia shopping experience.
-Rachel.
Quick delivery everything perfect.
23 July 2023
Reply from Larizia
Hi Stacey,
Thank you for the review.
We're glad you've enjoyed shopping with us, and we hope you're enjoying your new sandals.
-Rachel.
Cute and compact
Bag a bit smaller then I expected but it’s genuine abc the whole shopping experience with Larizia was amazing.
23 July 2023
Reply from Larizia
Hi Qam,
Thank you for your review.
We're glad you've enjoyed shopping with Larizia and we hope you're enjoying your new bag.
-Rachel.
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