LaserPecker Reviews 1,271

Kita quickly sent me the delivery note and receipt I requested. I appreciate it.

Well recommended, for wood turners, which I am.
Started using it and testing the functions. So far so good no issues at all. Quick and easy to learn from the App.

The best customer service. super responsive and very helpful

I Had a shipping issue for some air purifier filters thanks to UPS not delivering my package and never calling me for the lost package claim, but LaserPecker fixed it fast. I was assisted by LIN, who was patient, helpful, and great to work with the whole time. I love LaserPecker products and the company and I am very satisfied with the lost item shipping support. I appreciate them taking care of me and replacing the missing filters.

I purchased the LP one pro a couple months ago. The machine started to have a glitch in Would miss spots while engraving. I contacted Customer Service to get a replacement. The machine was still covered under warranty. Customer Service is overseas so it took over a day to get a response for every message sent. after two weeks of back-and-forth, They are still refusing to send me a replacement or a refund. one of the worst Customer Service experiences I’ve ever dealt with.

Overall Profesional and issue was resolved. But very slow process of a few weeks.

I'm very pleased with the speed with wich i received the answers despite the time zone difference.
Iris from LaserPecker Support Team guided my through all problems i encountered with promptness and professionalism

Ordered almost a month ago and was told it would be delivered in 10-15 days, but when I checked the tracking link again two weeks later, it said my product was at the shipper's warehouse. I reached out to see if there was an updated delivery date, but they just told me they would urge the shipper to ship my item, which seemed strange.. shouldn't it just get shipped if it's there? I checked back a couple days later and the link still said it was at the shipper's warehouse, so I reached out to support again asking if there was an updated delivery date yet. They then told me that they were having "severe stock shortages" and were arranging to have it shipped. Again, strange. I asked for an updated delivery date a couple more times, but support kept replying in the middle of the night saying they're having inventory issues and that my order hasn't been shipped. Last email I received said they would not be able to ship it at all and just offered me a refund. There goes a month of waiting for nothing..

It was an important purchase for the new business. I'm excited because I can do a lot of things.
Camille responded to the dedication of support for obtaining receipts. Thank you, Camille.

I had originally left a negative review about finding parts. LaserPecker reached out to me and asked which part I needed and then I was able to get the part I needed. They were proactive and exceptional in taking care of this!
The communication was great and they have been really on top of this issue personally. It may have been my best customer care experience ever!

Kita was really helpful with my problem and the exchange of my laserpecker was really fast. Thank you Kita.

The support staff at laser pecker has always handled all my questions and concerns with the utmost urgency and has been very professional in how the have treated me.
This is a company that I will continue to do business with in the future. Camille and her team do the job right.

Shipping takes too long and you will be charged import fees !

I had an issue with a gift card and Camille went above and beyond to not only help find my gift card information but also help me get it activated so I can put it to use. Any time I’ve had an issue or question, Camille and the support team have been vitally helpful!

Great machine and great service. I contacted them for support and Camille was great with an immediate response.

Excellent

My lp5 had one of the red lights off, I send a email and Kita was so helpful with this problem, the replacement was so fast and I can keep engraving my projects, thank you Kita. You’re the best..!!!

I purchased the LX2 and was very satisfied with both the product and the support I received. The after-sales service and communication were truly excellent: prompt, friendly, and highly professional "Thank you LIN" :-)

As for the product itself, the LX2 immediately gives a sense of solidity and is very well made, with careful construction and good-quality materials. The shipping packaging is also very well done: secure, protective, and designed to ensure the product arrives in perfect condition.

Overall, it was a very positive experience in every respect. Recommended.

RR

Great customer service! I purchased the laser pecker LP5 the day before their big sale. I contacted them and asked if they would refund me the difference. Their response was immediate and they refunded the difference for me. Very impressed with how they treat their customers!

Thanks to Emily for the great support and helping out. I was surprised at the help even during the company holiday. Things are working again.