Lashcosmetics Reviews 223

The communication and service I have had via email has been efficient, polite beyond helpful I am extremely grateful
Can’t wait till the product arrives

After a brief moment of complete 'Oh No! I have been scammed!' (due to amount AND my bank's heads-up) a potentially fraught situation was dealt with in such a kind and still professional way - these folks are awesome, they went above and beyond to fix the hiccup. Thank you so much - I can fully recommend both product and admin back up - and honourable company with an excellent product - thank you full, Sadie & team xxx K

UPDATE. 17.02.2026
I emailed the company to stop my VIP subscription and they have replied very quickly and said they have stopped it and refunded my money. I will watch my account for the next month to see if this is correct.
I do not, however, agree with the reply comment saying that the VIP membership is an "opt in" tick box in the checkout. It is not. The box is automatically ticked and you, the buyer, are required to unpick it before purchase. You only need to open a cart to see this on the website...
Once I am completely satisfied tjat my membership it 100%cancelled i will update this comment again.

Absolute Scam! One star it too much. The mascara i got isnt that good and I have since been signed up to a VIP membership that is added to your basket and listed as free. BEWARE! This lot is a scam business and will take your money. Almost $50 AUD per month.

Staff was very helpful and friendly and were quick to respond. I made an error on my end with my order and they resolved it straight away. Cant wait for my mascara to arrive so I can try it out!

I’m so happy with how long-lasting this mascara is. It doesn’t flake or smear, even when I’m running around. Makes my lashes look defined and soft. Feels like a winner!

I had an issue with my order, and I reached out to Customer service. They were quick to respond and very helpful. My issue was taken seriously and resolved within a few days.

This is a great mascara, very easy to apply and no smudges after a day of wear.
Slight hiccup with my original order but was all fixed expeditically when l contacted them.
I recommend!

This mascara lasts forever on my lashes. Through errands, through humidity, through everything. Still looks soft and natural, not crunchy. Honestly one of the best I’ve tried.

I bought the three tubes pack of mascara after seeing a sponsored ad on Facebook. The company then enrolled me into their "VIP club" without my knowledge or consent and stole an unauthorized charge out of my PayPal account. Worse yet is that PayPal is siding with these crooks and won't give me my money back. Please give me a refund! I want my money back and DO NOT want any of your VIP nonsense.

Although it took longer to arrive than expected I am extremely satisfied. Communication was excellent, it was immediate and personal, not just a standard reply, so I felt my concern was being addressed - I hadn’t received my item. It did arrive, exactly as ordered and I will continue to deal with this company and recommend to everyone. It’s a challenge to deal on line and sort out the good from the bad but this is 💯 % the good!

The wand is great — easy to control and gets every lash.

I accidentally ordered more than I wanted & Sadie & Ellie helped me get a full refund which was absolutely brilliant great customer service I would absolutely recommend them
Thank you
Lee Chaffer

The speedy response to my concern and how fast my money was refunded back into my account within minutes!
I've never experienced that with any other vendor!

Greatly appreciated!

Lash Mascaras Black is BEYOND amazing, I have tried false lashes that don't work for my liking & many Lash Mascara's, they clump and smudge but "Lash Mascara Black" does accordingly that I have FALLEN IN LOVE with this product. I'm adopting myself to your business, so there's no getting rid of me, I'm all your's for life 🥰❤️🤭🤫🤗😂 as long as I'm breathing in this world I am NOW YOUR REGULAR CUSTOMER til death do is part 😉❤️🤭 "Lash Mascara Black" Do I take "Lash Mascara Black" to be my wedded Miracle? "I DO! I DO! I DO! I DO! I DO!

Your faithful adopted customer,
Gabrielle
(Whanganui)

I ordered one mascara from Lash Cosmetics (pay to Nymbus LLC), and they sent and charged me for four. They also charged me for 'expedited' shipping, which I never, ever use, anywhere! The product does not do what they say. It clumps on lashes and is very messy. It produced irritation on my eyes. I do not trust using it again. I am seeking a refund, but no luck so far, and they won't cover return postage. Don't fall for their tricks. The US dollar is worth so much more than the Aussie dollar. I have really lost out (over $70). I feel duped, and like never buying anything online, again! Gina, in Australia

Dana was responsive, listened and resolved my issue. Good companies employ good people.

I purchased mascara from Lash Cosmetics in September 2025 and immediately noticed unexpected additional items appearing on my order. I contacted customer support the same day to cancel the extra products and requested a refund, which led to multiple emails attempting to upsell me instead of simply processing the cancellation.

At no point during this exchange was it made clear that I had also been enrolled in a paid VIP subscription.

Months later, I discovered recurring monthly charges of USD $31.63 via PayPal, billed by Nimbus LLC, labelled only as “VIP Customer Benefits”. This totalled $152.93USD!!! The billing descriptor gave no meaningful indication of what the charge was for, and I had to dig through PayPal transaction metadata to identify the product ID and link it back to this purchase.

The combination of:

a confusing checkout process
aggressive post-purchase upselling
vague billing descriptors
and an ongoing subscription that was never clearly disclosed creates a customer experience that lacks transparency and informed consent.

I have now cancelled the subscription via PayPal, but customers should be aware that a simple product purchase can quietly turn into an ongoing monthly charge unless you actively monitor your payment accounts.

EDIT: 25 Jan 2026

You have responded to my emails, and I most certainly did not KNOWINGLY SUBSCRIBED TO YOUR GOODS AND SERVICES. THIS IS QUITE HIDDEN AND DECEPTIVE. I WANT MY MONEY BACK!!!:

Thank you for reaching out to us, and we sincerely apologize for any confusion regarding the charges on your account.

After reviewing, the charge is linked to a subscription or recurring service you initially opted for when you purchased our Lash Cosmetics Vibely Mascara. This offer is optional, and we strive to make the terms clear during checkout; however, if this wasn’t your intent, we completely understand and are happy to cancel your membership immediately.

Before we cancel, let me explain more about what you can receive as a VIP customer: You get access to some of the HOTTEST free products that we sell, and you can order up to 10 free items per month by only paying the shipping cost for a monthly fee of $31.63.

You can check the free products available at Lash Cosmetics™ VIP by signing up using the email address on your account.

Please check the website first and let me know how you’d like to proceed.
Thank you and have a nice day!

Elizabeth Williams
Customer Support Representative

EDIT: UPDATE 26 JAN 2026

I have now received the refund and have increased my experience from 1 star to 2 stars to reflect the dealings with Lashcosmetics.

i order from their website, from seeing their ad on facebook, never got the product. i reported them to BBB, be warn this might be a scam

Softest feeling lashes ever. No stiffness at all, which I hate in other brands.

I didn’t think one mascara could do both length and volume this well. The finish looks so natural but still pretty dramatic when I want it to be. No flaking at all, even after hours. So good!!