Lashcosmetics Reviews 221

I saw the ad on Facebook and thought it sounded like a good deal. I went on to order it and the checkout process was so confusing with pop ups all over the place with special offers for 3 bundle of mascaras and eyeliners.
Then I noticed my account was charged twice. When I queried this with the company they said it was for a vibely mascara and three eyeliners. They said refund was not possible as it had already been shipped and I could return once received. It took ages to come and when it did the eyeliners were ok but I don't really use them so as it was before Xmas I decided to gift them to my friends rather than go through the rigmat of returns.
Then a month later I noticed a charge for £24 for VIP benefits. I again emailed them and they said i signed up to it when checking out. This is for discounted products from their website. Number one there is not a great deal of variety on their website that warrants such a high amount for VIP benefit. Number two o don't use a great deal of make up and will never make use of this. I told them this and after a while they emailed me back saying the terms were made clear on their website and they are happy to offer me 50 % refund. This is not acceptable to me. I have ordered stuff online before and have never seen these sneaky pop ups when checking out. I really wish I'd read the reviews on here before I ordered as it seems like a good way to take extra money as nothing is made clear. Before you know it the check out is complete and the only way you know what you have bought is when they email you. I emailed them straight away and the order had already been despatched. Company is based is USA but product has come from china. Very disappointed. I don't see what the issue in giving a full refund is. They are not losing out on product. I don't want the VIP benefit and that is my choice as a consumer. They know full well about their dodgy check out process as many have said on their reviews yet they have not sought to remedy this at all.

The brush hits every single lash, even the tiny ones at the edges. I love the definition it gives without looking clumpy. Such a solid everyday mascara.

I wore this through a long shift and it didn’t flake even once. The formula is super comfortable. It’s honestly a step up from the more expensive ones I used to buy.

The black shade is bold in the best way. Makes my brown eyes stand out so much more!

This one surprised me! It’s lightweight but still adds noticeable volume. Even after wearing it all day, my lashes still looked good. Will definitely repurchase.

My lashes stay lifted the entire day with this mascara. Gives such a pretty shape!

The packaging feels nicer than I expected. The formula goes on super smooth and never clumps. This has become my go-to for everyday makeup.

I tried it with and without a lash curler and both ways looked amazing. No smudging, no flakes. Makes my eyes look brighter without trying too hard.

I ordered a mascara but when I got the confirmation email I had been charged for mascara and three bundles that I had not ordered. I contacted the company and told them what had happened. They promised to refund me. They didn't and went ahead with the order for mascara but cancelled the extra bundles so I was then paying an extra $200 for something I didn't order and I wasn't going to receive. I contacted Paypal. I then got another email from the seller telling me to drop the paypal dispute as it would take months to sort out and paypal would rule in their favour. 24 hours later paypal ruled in my favour. If i had have cancelled the dispute with paypal I would not have been able to reopen the case and with the lies being told by the seller I am sure they had no intention at all of refunding my money. Their behaviour goes against my country's consumer laws and they have been reported.

I paid $8.99 for a mascara and was then charged 44.97 twice later that night! Total scam!

Worst product ever! Certainly a misleading advertising campaign- product doesn't even come close to achieving what ad claims. And be VERY CAREFUL to read THE FINEPRINT. After complaining to the so-called 'Support Team' when l discovered that another automatic payment had been deducted from my bank only received 50% of my money back. Will NEVER DEAL with this company again. One star rating is one star too many.

Originally bought mascara for $15.99. Less than a month later an UNAUTHORIZED charge of $31.63 was charged to my CC. After contacting them, which took some sleuthing, they agreed to refund me that charge and cancel a subscription I never signed up for. When they did not refund me, I turned it over to the fraud dept of my CC. They claimed that customer must sign up for subscription to obtain purchase and did not validate their agreement to refund me with my CC. WHAT THE HELL! I never SIGN UP TO SUBSCRIPTION COMPANIES AND DID NOT KNOWINGLY DO IT THIS TIME. I feel like such a fool for purchasing after seeing all these reviews of their unethical business practices we have all fell prey to. Shame on them. DO NOT PURCHASE FROM THEM!!!!!

I made a one off purchase and have now been charged double my original purchase on a monthly subscription which I did not agree to - who buys two tubes of mascara a month! I have cancelled the autopay with Paypal and am waiting to hear back from the vendor re a refund.
Update: The vendor quickly responded and are going to cancel the subscription. Not sure if I will get a refund.

As someone has previously written in their post, it's made very easy to accidentally order a more expensive item. At point of sale, a load of boxes come up which you think you have clicked "off". No final editing page - just a sum of money taken from Paypal and a receipt. I think this practice is absolutely fraudulent. I cancelled the unsolicited order within about 15 minutes but was only told I could have 25% off! I cancelled any payment via Paypal, so we will see what happens. As for the product - it may well be good, but I'll never find out!

This company is cunning , they over charge for items I ordered 2 mascaras somehow I got charged for 6 ! Then they added on eyeliner that I didn’t purchase but paid for . I got onto it strait away and they said that they would refund 25% of purchase. I declined and said I only wanted the mascaras . But nope they kept pushing the lot . In the end they gave me 50% refund of total purchase and I still got 6 mascaras and 3 eyeliner s . The product is ok but over rated . I will not purchase off this company ever again and wouldn’t recommended it at all . In future I will read all trustpilot reviews .
PB

I was subscribed to a recurring service without actual consent. The pop ups make you think you are declining, but you are accepting. I received product I didn't order; I was charged in US funds and not Canadian as agreed to through PayPal. The entire experience was horrible. The customer service is useless. Also the product is sub par.

Product isnt great. And ordered 2 mascaras for $15 and somehow got charged $70 and received 5.
They are cruddy products, messy and dont do as they claim.

These fraudulent scam artists go by NYMBUS LLC also. lash cosmetics . co (all one word) Star Rating would have been -1000 if I had the option, Robbing bunch of ***** scam artists!
Their shipping address is as follows:-
From HZP International Project Department, West Gate, Post Office Central Bureau, No 139 Wuchang South Road, Xiaodian District, Taiyuan City, TAI YUAN SHANXI 030006, CHINA. PHONE 8615986716010
They will charge you all different payments, for extra products you don’t order and subscription fees. How they are able to do this is beyond me! They setup automatic payments via Paypal somehow, then you will be charged monthly, you don’t have to agree to any of this, it automatically happens once you purchase from their website! Not only do I, and hundreds of other people on here, believe their sales practices are a trap and unethical, I know they are! I ordered three mascara’s. It should have cost me $29.99 AU (Australian Dollars) it stated on their Facebook ad. Paypal sent me a code only to verify that purchase. Next minute the charge of $41.85 USD (not Australian as the ad stated) popped up on my Paypal account. Moments later another $21.59 USD, which I did not order anything else from them. (But it said it was for another 3 Mascara) I certainly didn’t agree or approve this transaction either, poof, there it was, no other paypal verification code was sent to me?
I emailed them & received a reply two days later " The item was offered after checkout, and you must have mistakenly hit the complete order button instead of the decline option.” Um no I did not! The response to the currency was “Please note that our prices are in USD, and it will automatically convert to your currency once you purchase if you are from overseas.” Um no your ad was in Australian Dollars, not US Dollars.
They also replied ...” We sincerely apologize for the confusion about the additional charge and the currency.” No I’m not confused, your ad stated Australian Dollars, you’ve charged me over double what I agreed to… Then they said “As for the other charge, after reviewing, the charge is linked to a subscription or recurring service you initially opted for when you purchased our Lash Cosmetics Vibely Mascara. This offer is optional and we strive to make the terms clear during checkout however, if this wasn’t your intent, we completely understand and are happy to cancel your membership immediately.” No it wasn’t, it said on the transaction it was for another 3 Mascara, which I never received I might add… Your company is a fraud! You can’t cancel my Membership because I already did… immediately! I certainly did not want your subscription and did not agree to it!

“Before we cancel, let me explain more about what you can receive as a VIP customer: You get access to some of the HOTTEST free products that we sell and you can order up to 10 free items per month by only paying the shipping cost for a monthly fee of $31.63.” Well lucky for me I checked paypal straight away and seen they had set up monthly subscriptions, and cancelled that immediately before they could take any more money from me! I suppose that would be in US Dollars too… all MADE AND SHIPPED FROM WHERE… CHINA!

This company uses deceitful and deceptive tactics to extract as much money as possible from people. Why would I want a subscription for mascara? I purchased these via a Facebook ad, BEWARE of these, they are everywhere! (they have them on all Social Media Sites including Instagram), they need to be stopped! Giving the impression it was being charged in Australian Dollars. Your Company is always doing this sort of thing to innocent people that get tricked by some dodgy setup you have within your ad's which were definitely not in advertised in US currency as you say and then what… shipped out from China??? Wow! You guys are Incredible! Fraudulent con artists, cheaters and professional scam artists!
Order #417369 Aug 27 2025 Still trying to return product and get refund for 3 Mascara not delivered!

The curl this gives me lasts until nighttime, which never happens with my straight lashes.

I never subscribed to a recurrent thing each month.

I chose a 3 pack first, than change my mind and REMOVE IT to choose a 2 pack instead, i never order from them cause i never clicked confirm, but they still charged me for BOTH the 2 and 3 pack 🤬 and that secret subscription with a monthly recurrent billing.

I was lucky that i got to my PayPal to check as soon as they charge something i never really bought, to cancel that recurring billing thing.

Plus their product are cheap shit you can find on aliexpress (less then 2$) and a lot of places for way cheaper than they sale those. Plus review show that those mascara change nothing to the eyelashes appearance.

Customer service also suck, i wrote to them as soon as i saw that they charge me, even if i never confirm the purchase, and they answered me after they sent it, saying we can't cancel we already sent the parcel.

They offer me 7$ refund or for me to pay the shipping and get "the full refund". Shipping will be like 20$ 😅🤦🏻‍♀️

I wasnt able to refuse the package also because their shipping company suck, they didn't knocked and left the package in front of my door in a 40 units appartement building where everything get stolen. I was "lucky" to not have it stolen, i think i would have prefer that, it would have been easier to deal with 😒

EDIT: to answer the company reply, i have to battle them for almost 2 month, through email AND PayPal to get a real resolution for an order i never really made completely