Las Iguanas Reviews 

first time i went with my son it was lovely fresh food bread was stunning this time for his birthday with my daughter was really disappointed, both were sick after and food was runny , bread was undercooked and chewy, nacho was about 7 very disappointing

Slow service you can expect in a busy restaurant, it was practically empty.
Cold and burnt food and not cheap either. How can you burn a steak and still have it raw? Impressive.
Bland food with poor seasoning.
An off night?

Hugely disappointing

The atmosphere and food are great, the staff are always cheeky and helpful.
COULD HAVE SCORED A MAXIMUM HAD THE BIRTHDAY VOUCHER FOR A FREE MAIN BEEN VALID, HOW CAN IT BE OUT OF DATE A WEEK LATER?
We travelled 2.5 hours to get there from Halifax

Travelled 10 miles and struggled to park (£10 for 2 hours). Met up at las Iguana for my grandaughters 40th birthday. First customers in so very quiet to start. Drinks came fairly quickly. Three of the party ordered starters. Came in a reasonable time but we're cold. Waited another hour and a quarter but no food arrived at our table although as the restraunt was filling up other tables were receiving food. We beckoned our waiter to find out what was happening and he asked if we wanted the bill. We haven't even eaten. Talk about not having your eye on the ball. At that point after nearly an hour and a half we got up to leave. No apology whatsoever. The manager didn't even come out of the kitchen to explain. Made a written complaint on their website. No response as yet.

A very sad evening at the Brighton restaurant. Staff advised when we arrived that food would be about 30 minutes as they had a big party in.

We received some nachos to start then had to wait 80 minutes before any food arrived. When 3 plates arrived 2 were cold.

We had order further food and some half hour later we were asked if we wanted to order again.

It was very awkward atmosphere as the staff seemed embarrassed. Some people walked out without any food.

Some people started to share their food with other tables as there were many tables that had very little food.

Very sad, although if we had thought of it the delivery drivers were getting their orders a lot quicker - it seemed that more food was being sent out than eaten in the restaurant.

We do not normally have the opportunity to eat out because of personal circumstances. Very sad experience.

We visited this restaurant in Chinatown in Birmingham. When we arrived, we hadn't booked, so we had to eat in the bar area of the restaurant. All not a problem, we were told food would be 40 minutes, again not a problem and we could choose to order at either the bar or on the app. As we had a wait for food we choose the app and went to bar for drinks. This is the point where things started to go wrong. I stood at the bar trying to order a drink. 3 staff serving and no one acknowledged me or made any eye contact whatsoever. I finally got served after 10 minutes. Not good. Our food did arrive in the prescribed time. Quite frankly the price we paid (£45 not including drinks) was appalling for the quality and portions we received. It was honestly over cooked and meagre. The price of a pint of lager and sparkling water was nearly £12. Not a great visit and we blame ourselves because there are far better restaurants in the area. Having visited this chain in south Wales we thought we couldn't go wrong. This restaurant focuses on speed of delivery of the food over quality. The prices are ridiculous. £70 we paid in total and left hungry. Extremely disappointing.

The food at Las Iguanas in Portsmouth was fantastic. I took my 19 and 17 year olds, we had curry, burger and loaded chicken; even the fussy teenagers loved it. Service was great, would thoroughly recommend.

Ordered food for delivery, half of order was missing so couldn't make anyone an actual meal. The food that was delivered was stone cold. Unable to resolve because no one answered the phone and I tried continuously for 45 minutes. Avoid, especially Basingstoke branch

Josh made the best cocktails, staff all friendly.

Went in and got a table straight away.
A bit noisy in the restaurant.
Had the Mexican main course. Didn't look much to start with but there was more there than met the eye. Very nice. Service was okay.
It was good overall.

Went to Bristol at lunch time today just for a couple of cocktails. They had no lines but never mentioned this when we said we were just entering for a few cocktails. Our first order they couldn’t do. Our second order they couldn’t do - and it wasn’t till now that they had no lines so could do nothing with limes in. How could that kind of place with their menu and drinks menu not have limes at lunch time - and they are 5 minutes walk from several supermarkets. And the worse thing was they thought it was all very funny.

Sam, our waitress at Woburn Forest branch, was absolutely amazing. She looked after us so much, we visited the restaurant 3 consecutive days in a row - we always had a nice table, she handled my allergies and dietary requirements perfectly, and as a special something for my husbands birthday we got a complimentary beer for him and Churros. A true asset to the company.

Vicky was an amazing waitress!!! 10/10 for service xxx

Tyler is majestic lad that's a hard worker and excels in customer service, both Tyler's are very smiley and charismatic, especially on a rainy rainy day he brought some sunshine :).

I was served by Henry who was very welcoming and polite. He even served me on his break which I appreciated so much.

Las Iguanas Review

2 for 1 Cocktails? or 1 for 1

Whilst the overall performance of the restaurant was fair. The biggest disappointment was the 2 for 1 Cocktail offering.

I felt like having a draft pint of beer. However for more money, my wife persuaded me to try the 2 for £13 mocktails offer.

Both mocktails had to be the same, from a very limited selection. My wife chose the coconut and pineapple cooler. I could hardly taste the coconut. My wife had to remind me it was included.

What I received was a glass full of small ice cubes, with a shot of pineapple and coconut. After 3 sips from the straw, the drink was finished.

Getting nearly one drink and making it into two with loads of ice, makes for a very high mark up, but is not very refreshing for the customer.

The food was very good. However, was received in world record time. Seemed like about 3 minutes. I'm not sure how that was done.

Despite being the only ones there, when we arrived, service seemed a bit rushed. Service issues are usually down to low staffing levels. I think i saw one member of staff there the whole time.

The 2 for 1 meal offer is why I came and it was pretty genuine.
However, I'm not sure, I would return if there was not some sort of special offer.

Have visited Las Iguanas in Lakeside many times with friends. Was sad to see the menu had changed and they no longer offered the deal of 4 cocktails and two small sides. I know menus change but there wasn't anything like nearly matched it. The cocktails on offer for one of the deals were rubbish!!!
We ordered pink lemonade which tasted like sewage. The nachos have changed, onions on top and the cheese was not even melted and looked like burger cheese. We wont be returning which is sad as we always enjoyed our visits here

Me and my partner came to las iguanas for a meal out as a treat. Firstly the service is terrible, ordered our drinks and 20 mins later a server hadn’t arrived to take our food order.

Online website for ordering food kept erroring and when I did work added our food twice to our bill causing us to get up and go speak to someone. Would not recommend using the online website what’s so ever.

Waiter staff don’t seem to know how to prioritise tables and lots of tables are left with dirty plates and food over them.

Food was delicious tho was the one good experience from our trip. Reason I am only giving two stars.

This was a trip to the cribbs causeway branch

Unreal experience from Tyler such a good lad. Would recommend him to anyone

Think this location has forgotten about the brand , nothing Latin about it , abba and dance music playing very loud. Service very poor non existent , orders forgotten , staff sitting down with groups of friends after their shift but then trying to work - if you’ve finished work change your clothing or go somewhere else. Food okish nothing to write home about , and expensive!, location is probably better suited to making the most of the 2 for 1 glasses of juice that’s served on their happy hours.