My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Latelita makes absolutely gorgeous jewelry. I am very pleased with their overall selection, availability and craftsmanship. The quality is impeccable. The packaging is lovely and makes excellent stora... See more
Good service and delivery, and a professional overall experience. Unfortunately, this was let down by the marketing approach. Once they had my contact details, I was bombarded with marketing emai... See more
I had reason to contact customer services regarding a problem with the necklace I had received. The service I received (from Jenny) was excellent. She was extremely efficient and the matter was quic... See more
Company replied
Company details
About Latelita
Written by the company
SHOP NOW
CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Contact info
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, United Kingdom
- 07883 319155
- help@latelita.com
- latelita.com
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab collection and customer service second to none!!
Great customer service. Beautiful jewellery. Have ordered may items. Delivery efficient.
28 November 2025
Unprompted review
Reply from Latelita
Dear Julie,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoy our jewellery and that our customer service has made such a positive impression.
It’s fantastic to know that your orders have arrived efficiently, and we truly appreciate your continued support. We can’t wait to welcome you back for more Latelita pieces in the future!
Warm wishes,
The Latelita Team ✨
Reply from Latelita
Dear Veronica,
Thank you so much for your lovely review! We’re so happy to hear that your item arrived quickly and looks just like the picture.
We truly appreciate your support and hope you enjoy wearing it!
Warm wishes,
The Latelita Team ✨
good fast service but
good fast service but, honestly, the stone is so small you can hardly see it. Very disappointing.
13 October 2025
Reply from Latelita
Dear Ms. Coulthard,
We’re sorry to hear that your item didn’t meet your expectations. Please feel free to return it for a full refund using our returns portal.
We do our best to provide detailed product information, including exact dimensions and photos of the item worn by a model. However, we understand that sometimes a piece may look or feel different in person, and we’re more than happy to accommodate any returns.
Kind regards,
The Latelita Team
I don't have enough words
I never believed I would say this but the customer support is amazing.
For me buying the little necklace that I bought was more than buying something to wear. I've been through a really rough patch and I've never bought something for me outside of the necessity "realm". And I waited so much to buy it until eventually the necklace got out of stock. Because I thought maybe I can take it at a better deal. Sure, it got cheaper eventually but it was out of stock by the time I saw it. So i rechecked the stock countless times until it appeared again. And today I finally received it. It was the first piece of jewellery I saw after a period of turmoil in my life. I never even looked at jewellery before, I took pride that I don't wear jewellery at all. And I wanted to gift myself something, to express my femininity also in ways that at one point I believed were superficial. But just like make-up, jewellery is not meant to cover but to enhance what is already there.
I've never seen a necklace so pretty, so detailed and so elegant.
This necklace is more than a necklace for me. It marks the beginning of a story I control. I can't express in words. It's not only a necklace, it's a statement for me. A symbol of a new beginning.
30 October 2025
Unprompted review
Reply from Latelita
Dear iasmi,
Thank you so much for sharing your story with us. Reading your words truly touched our hearts. 💛
We’re so honored that your necklace could be a part of such a meaningful moment in your life — a symbol of self-expression, strength, and a new beginning. Jewellery is such a personal and emotional experience, and it means the world to us to know that this piece has brought you joy, confidence, and a sense of celebration for yourself.
Your story is inspiring, and we’re so grateful you trusted us to be part of it. We hope your necklace continues to shine with all the beauty, courage, and empowerment that you feel every time you wear it.
With warmest wishes,
The Latelita Team ✨
Pearl stone not fitted properly
I've bought gold plated earrings for almost £40 two months ago though Debenhams they were with a pearl stone and it's came out, sadly I couldn't find it so waste of money. I'm glad I didn't give them as a gift.
Edit
However, they have sent me another pair and a replacement so very generous and I'm happy with the outcome.
29 October 2025
Unprompted review
Reply from Latelita
Dear K,
Thank you so much for sharing your experience. We’re really sorry that the original pair of earrings didn’t meet your expectations and that the pearl stone came loose — we completely understand how disappointing that must have been.
We’re so glad we could resolve this by sending a replacement, and that you’re happy with the outcome. Your satisfaction means a lot to us, and we truly appreciate your patience and understanding.
We hope you enjoy wearing your new earrings and that they bring a little sparkle to your day! ✨
Warm wishes,
The Latelita Team
Straightforward gift exchange. 1st class service
I purchased a gift for my partner but choose the wrong type. I requested an exchange and they made the process very straightforward and within days of returning they replaced with the type my partner wanted. 1st class customer service that many other organisations should be envious of. Will definitely use this company again. Thank you Paul
6 October 2025
Unprompted review
Reply from Latelita
Dear Paul,
Thank you so much for your wonderful review, Paul! We’re delighted to hear that the exchange process was easy and that your partner received exactly what they wanted.
It means a lot to us that you found our customer service “1st class,” and your kind words really make our day. We can’t wait to welcome you back for more Latelita pieces in the future!
Warm wishes,
The Latelita Team ✨
Perfect for what I need them for !!
Perfect for what I need them for !!
They look just like Pasquale Bruni earrings that retail for $12,000
11 September 2025
Reply from Latelita
Dear Donna,
Thank you so much for your lovely review! We’re thrilled to hear that the Amaryllis Flower Large Stud Earrings Gold are perfect for what you needed.
We’re so glad you love them and appreciate the kind comparison — it means a lot to us that they bring you the same elegance and style at a fraction of the price. We hope you enjoy wearing them and look forward to welcoming you back for more Latelita pieces soon!
Warm wishes,
The Latelita Team ✨
My head and ears are too small but they’re pretty
Going to give these as a gift to my boyfriend’s mom! I love them, but need to go for smaller ornamentation myself
11 September 2025
Reply from Latelita
Dear Sheila,
Thank you so much for your lovely review! We’re so glad you love the earrings and think they’ll make a wonderful gift for your boyfriend’s mum. 💛
We completely understand about sizing — it’s all about finding the perfect fit for you — and we hope you continue to enjoy exploring our collection for pieces that suit your style.
Warm wishes,
The Latelita Team ✨
Super fast delivery
Super fast delivery, the earrings are absolutely stunning im so happy
2 October 2025
Unprompted review
Reply from Latelita
Dear Rebecca,
Thank you so much for your wonderful review! We’re thrilled to hear that your earrings arrived so quickly and that you’re absolutely delighted with them. ✨
It makes us so happy to know they’ve brought a little sparkle to your day, and we hope you enjoy wearing them again and again!
Warm wishes,
The Latelita Team 💛
Angel Wing Necklace
I ordered the Angel Wing Necklace in Yellow gold.
I love it !
It looks very expensive on and I wore it constantly on a recent holiday.
Lovely packaging and quick delivery.
Thank you
11 September 2025
Reply from Latelita
Dear Jane,
Thank you so much for your wonderful review! We’re delighted to hear that you love your Angel Wing Necklace in Yellow Gold and that it accompanied you beautifully on your holiday. ✨
We’re so pleased that the packaging and delivery added to your experience — your kind words truly mean a lot to us. We hope your necklace continues to bring you joy every time you wear it!
Warm wishes,
The Latelita Team 💛
Great necklace looks very nice on…
Great necklace looks very nice on excellent quality
11 September 2025
Reply from Latelita
Dear Iqubal,
Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying your necklace and that you’re happy with the quality. ✨
It’s wonderful to know it looks so nice on you — we hope it continues to bring a little sparkle to your day every time you wear it!
Warm wishes,
The Latelita Team 💛
Reply from Latelita
Dear Ian,
Thank you so much for your kind review! We’re delighted to hear that you’re very satisfied with your purchase, and that you enjoyed the fast shipping and helpful communication. ✨
Your support means a lot to us, and we hope you continue to enjoy your Latelita pieces!
Warm wishes,
The Latelita Team 💛
Gorgeous jewellery
Gorgeous jewellery, very high quality. Lovely packaging and prompt delivery. Will definitely buy again.
11 September 2025
Unprompted review
Reply from Latelita
Dear Moi,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your jewellery and enjoyed the packaging and prompt delivery. ✨
It means a lot to us that you’ll be shopping with us again, and we can’t wait to welcome you back for more Latelita pieces!
Warm wishes,
The Latelita Team 💛
Prompt and careful delivery
Prompt and careful delivery. The bracelet was both delicate and beautiful.
11 August 2025
Reply from Latelita
Dear Neenah,
Thank you so much for your lovely review! We’re delighted to hear that your bracelet arrived promptly and carefully, and that you find it both delicate and beautiful. ✨
We hope it brings a little extra sparkle to your day every time you wear it!
Warm wishes,
The Latelita Team 💛
Great customer service
Great customer service. I had to return my item as it wasn't suitable. I was refunded within a week . I would recommend Latelita.
1 September 2025
Unprompted review
Reply from Latelita
Dear Chelsea,
Thank you so much for your kind review! We’re glad we could make the return process easy and ensure you were refunded quickly. ✨
Your recommendation means a lot to us, and we look forward to welcoming you back to Latelita in the future!
Warm wishes,
The Latelita Team 💛
Always excellent service ...no any…
Always excellent service ...no any complaints .Highly recommend.
17 March 2025
Reply from Latelita
Dear Monika,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re always happy with our service. ✨
Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent experiences in the future!
Warm wishes,
The Latelita Team 💛
Impressed!
What a lovely necklace and delivered the next day. Transparent information, regular updates. Impressed!
28 August 2025
Unprompted review
Reply from Latelita
Dear Hester,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your necklace and that it arrived so quickly. ✨
We’re glad the updates and transparent information made your experience smooth — your kind words truly mean a lot to us. We hope your necklace brings you joy every time you wear it!
Warm wishes,
The Latelita Team 💛
Im so pleased with the quality of both…
Im so pleased with the quality of both pieces ordered, they came beautifully presented too and delivery was speedy.
23 August 2025
Unprompted review
Reply from Latelita
Hi Lisa,
Thank you so much for your lovely review. We’re delighted you’re pleased with the quality of your jewellery, and it’s wonderful to hear you loved the packaging and speedy delivery too.
Kind regards,
Stephen
Latelita Customer Care
Nice Jewlery for the price
Just got my parcel - 2 pair of earrings and a necklace.
The stud earrings are absolutely stunning and look reliable. The bigger earrings are lack of the locker on them - it's just constant feeling that you may lose them, though they're pretty.
The necklace stone is soooo small, I expected them to match the earrings, but they are tiny, that's why it's 4 stars.
18 August 2025
Unprompted review
Reply from Latelita
Dear Valeriia
Thank you so much for your feedback and for sharing your thoughts on your new jewellery. We’re thrilled to hear you love the stud earrings and found them reliable and stunning.
We’re sorry to hear that the larger earrings and necklace didn’t quite meet your expectations. Your comments about the earring fastenings and necklace size are really valuable, and we’ll certainly pass this along to our design team.
We truly appreciate you taking the time to leave a review and hope your pieces bring you lots of joy when worn.
Kind regards,
Stephen
Latelita Customer Care
Reply from Latelita
Dear Kamala,
Thank you for your feedback. We’re so glad you love the look of your jewellery, though we’re sorry the size wasn’t quite what you expected.
Kind regards,
Stephen
Latelita Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.