My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfo... See more
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Review summary
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Latelita makes absolutely gorgeous jewelry. I am very pleased with their overall selection, availability and craftsmanship. The quality is impeccable. The packaging is lovely and makes excellent stora... See more
Good service and delivery, and a professional overall experience. Unfortunately, this was let down by the marketing approach. Once they had my contact details, I was bombarded with marketing emai... See more
I had reason to contact customer services regarding a problem with the necklace I had received. The service I received (from Jenny) was excellent. She was extremely efficient and the matter was quic... See more
Company replied
Company details
About Latelita
Written by the company
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Contact info
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, United Kingdom
- 07883 319155
- help@latelita.com
- latelita.com
4.7
Excellent
1k reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent Service and Stunning Jewellery
I had a fantastic experience shopping with Latelita. Their customer service was outstanding – super fast to respond and incredibly helpful throughout the purchasing process. It really made me feel confident in my order.
Delivery was swift, and the item arrived beautifully packaged. I loved that the packaging was fully recyclable, though it was almost too gorgeous to recycle!
The jewellery itself is absolutely stunning, even more beautiful in person. I’ll definitely be shopping with Latelita again and highly recommend them for both quality and service.
24 May 2025
Unprompted review
Reply from Latelita
Dear Antonia,
Thank you for such a glowing review! We’re over the moon that you had a great experience with us—from the service to the packaging to the jewellery itself. We’re especially happy you noticed the recyclable packaging—it’s something we’re really proud of. Can’t wait to welcome you back for more sparkle soon!
With thanks,
The Latelita Team ✨
I have a large collection of jewellery…
I have a large collection of jewellery from Latelita and I absolutely love every piece. The quality is consistently excellent, the designs are beautiful, and everything feels like great value for money. The packaging is always elegant and adds a lovely touch to each order. Highly recommended!
29 May 2025
Unprompted review
Reply from Latelita
Dear LC,
Thank you so much for your kind words and continued support! It truly means the world to us to know that you love your Latelita collection. We take great pride in our quality, designs, and presentation, so your feedback puts a big smile on our faces. We're honoured to be part of your jewellery box and can’t wait to delight you with more beautiful pieces soon!
With heartfelt thanks,
The Latelita Team
I just love them
These pieces I bought are just beautiful and unique. Statement pieces for sure.
12 May 2025
Reply from Latelita
Hi Michele,
Thank you so much for your lovely words! We’re thrilled to hear you’re enjoying your new pieces — we design every item to feel special, so knowing they’ve made a statement in your collection means everything to us. Your support is truly appreciated, and we can’t wait to keep bringing you more treasures you’ll love!
Warmest wishes,
The Latelita Team ✨
Love, love, love!
Latelita is my go-to jewellery for any special occasion!
Great customer service when I had problems with delivery to a tricky location. Swiftly solved and by a very efficient team!
Thanks Latelita! ❤️
8 May 2025
Unprompted review
Reply from Latelita
Hi Emine,
Love, love, love this review — thank you! We’re so happy to be your go-to for special occasions and even happier to hear our team could quickly sort out the delivery issue for you. Your support means everything to us, and we can’t wait to be part of your next celebration!
With heartfelt thanks,
Stephen and all the Latelita Team ❤️
Bad quality
I got a pair of chandelier earrings for my birthday a couple of years ago. I liked them but didn’t wear them very often as they only go with a few things. I took very good care of them but one of the stones fell out. Contracted customer services and they wanted £30 to fix them. The earrings were just over £100 to buy. Their warranty is only six months. Wouldn’t buy from them again as the quality doesn’t seem very good. And their customer service is awful.
Edit- I have edited as I was wrong about the warranty. It is six month, not three. This was my mistake but I stand by my other comments. I would have expected these earrings to last longer than 15-20 wears for the price. I also think a six month warranty is still very short and there is clearly a reason for this. Future customers should avoid unless they don’t mind paying £100 plus for jewellery that’s worse quality than something you’d buy out a high street store.
14 May 2025
Unprompted review
Reply from Latelita
Dear Sharon,
After a thorough review of your case, we have determined that the item in question was purchased as a gift from Wolf & Badger stores in 2022 for £175—over three years ago. You contacted us in May 2025, stating that you had worn the earrings a maximum of 15–20 times and that a stone recently dropped. You requested a replacement under warranty.
As we informed you, our warranty covers LATELITA pieces for a period of six months from the date of purchase. Your item is clearly outside this warranty period, which expired long ago. Despite this, we offered you a fair and reasonable solution through our repair service, which is available for all LATELITA pieces. For a standard fee of £30—including two-way postage with prepaid labels provided by us—we would attempt a repair. If a repair is not possible, we would issue a complete replacement.
Your review, as it stands, contains inaccurate statements and misrepresents your experience with us. It is unfair to suggest that we have not offered you a resolution. In fact, we have gone above and beyond what is required under the terms of our warranty.
We urge you to reconsider your review and amend it to accurately reflect the situation. Unfounded or misleading statements negatively impact our reputation and can mislead potential customers.
Thank you for your attention.
Highly recommended
I rarely leave reviews but I am so pleased with my purchase that I wanted to leave positive feedback. I purchased a pair of earrings as a gift. The delivery was very prompt and the earrings are very pretty and amazing quality for the price. They were also beautifully packaged. I will definitely have no hesitation in buying from this company again.
13 May 2025
Unprompted review
Reply from Latelita
Dear Mary,
Thank you so much for taking the time to leave such thoughtful feedback — especially as someone who rarely leaves reviews! We're so glad the earrings made a great gift and that everything from the packaging to the quality impressed you. We truly appreciate your support and look forward to welcoming you back again soon!
Warm regards,
From all of the Latelita Team ✨
Bought earrings as a gift they were…
Bought earrings as a gift they were very well received and looked great. Delivery was good too
10 April 2025
Reply from Latelita
Hi Paul,
Thanks so much for your kind words. I'm really pleased to hear the earrings went down well and that delivery met expectations.
Appreciate you taking the time to leave a review!
Best,
Stephen
Customer Care Team
Quality of a $400 pair of earrings was…
Quality of a $400 pair of earrings was poor for the price. It increased a lot after tariffs were announced. I will return.
30 April 2025
Unprompted review
Reply from Latelita
Thank you for your feedback. We’re sorry to hear that you were not satisfied with the quality of the earrings. All of our pieces are handcrafted with high-quality materials, and we stand behind our craftsmanship.
We would like to clarify that there are no tariffs on jewellery items, so the price increase is not related to tariffs. Rather, the increase is due to exchange rate fluctuations, as our prices are determined in GBP, and recent political instability has affected the USD pricing.
We respect your decision to return the item. If you need any assistance with your return or have further concerns, please don’t hesitate to contact our customer service team.
Thank you for your understanding.
Turned me into a fanboy of the brand
I’ve purchased from Latelita before and I find their products really great. I bought a green earring and was worried that it would appear dull in comparison to the photo against the ear but it definitely does not: It retains its colour and vibrancy which is perfect. My sister recently purchased a Gatsby Ring after I mentioned the site and she’s obsessed by it now. Really amazing products, top quality, fast delivery. Will purchase again
6 April 2025
Reply from Latelita
Hi Adrian,
Thank you so much for your lovely message! We're really happy to hear that you’re enjoying your green earrings – and even more thrilled that they lived up to expectations. It means a lot to us that you took the time to share your thoughts.
Also, please pass on a big thank you to your sister for giving us a try – we’re so glad she’s loving the Gatsby Ring!
We truly appreciate your support and kind words. Looking forward to welcoming you back again soon.
Warm regards,
Stephen
Latelita Customer Care Team
Absolutely delighted
From the moment i purchased my beautiful ring, i was kept up to date what was happening right till i received my parcel this morning.I couldn't believe this fancy box in another box with my ring in it was mines, it was gorgeous, i will definitely be buying more from this company.
24 April 2025
Unprompted review
Reply from Latelita
Thank you so much for your kind words – we’re really happy to hear you had such a great experience with us!
It’s lovely to know the ring (and the packaging!) made such an impression. We put care into every detail, so it’s great to hear it all hit the mark.
We can’t wait to have you shop with us again soon!
Warm regards,
Stephen
Latelita Customer Care Team
Fast delivery
Fast delivery, beautiful packaging bought myself the ring for my birthday.
23 April 2025
Unprompted review
Reply from Latelita
Hi Karen
Thanks so much for your kind message.
We’re so glad your ring arrived quickly and that you loved the packaging. Treating yourself is always the right call, and we’re honoured you chose us for your special day.
Hope to see you again soon!
Best wishes,
Stephen
Latelita Customer Care Team
These watches are really beautiful and…
These watches are really beautiful and I had to return one of them and the customer service took care of it.
1 April 2025
Reply from Latelita
Hi Ilshad,
Thanks for your lovely message! We're so glad you love the ring – we hope you enjoy wearing it just as much.
Can’t wait for it to become one of your favourites!
All the best,
Stephen
Latelita Customer Care Team
Amazing product and great customer…
Amazing product and great customer service/support.
18 March 2025
Reply from Latelita
Hi Stacey,
Thank you so much for your kind words! We're really glad you’re happy with both the product and the service – that’s exactly what we aim for.
Hope to see you back with us again soon!
Best,
Stephen
Latelita Customer Care Team
Amazingly wonderful Sunburst White…
Amazingly wonderful Sunburst White Mother Of Pearl Earrings Emerald Green Gold.
You never really know what to expect when you order things on line BUT these did not disappoint. I have started digging out old outfits & semi-precious bead necklaces to wear with these earrings.
I dont really wear dangly swinging earrings - unless of very formal occasions but I will wear these.
They are stunning.
and I will be back to latelita for more ....
18 March 2025
Reply from Latelita
Hi Victoria,
Wow — thank you for such a kind and thoughtful review. It means a lot to hear that the earrings not only lived up to expectations, but actually inspired you to revisit old outfits and jewellery. That’s the magic we hope for!
And as someone who doesn’t usually go for dangly earrings — we’re honoured these made the cut. So glad they found their place in your collection.
We’ll be here whenever you're ready for your next Latelita piece.
Warmest wishes,
Stephen – Latelita Team
Everything is impressive
Everything is impressive! You have beautiful jewelries. I received the shipment on time for my daughter’s wedding. She looked beautiful in your jewelry. I got complimented for mine. Totally satisfied customer!
21 March 2025
Reply from Latelita
Hi Nena,
Thank you so much for the kind words — we’re thrilled everything arrived on time and that both you and your daughter felt beautiful wearing our jewellery on such a special day. That means the world to us.
So glad you received compliments too — sounds like a perfect match all around!
Wishing your daughter all the happiness in her new chapter.
Warm Wishes,
Stephen – Latelita Team
I received your order and I just want…
I received your order and I just want to tell you this :
I have a very dear and meaningful memory of pomegranates, I used to collect and share some with my mom before she passed away and since then I have been looking for a beautiful, reality-catching pomegranate pendant but they all didn't catch the dearness and the affection I carry for this fruit !!! Not until I come across your Atelier.
Once again thank you for allowing me now to carry this beautiful necklace which is to me more than a mere necklace on my neck but rather a cradle of memories and love to my deceased mom 🤍🕊️Thanks from the bottom of my heart ❤️
5 April 2025
Unprompted review
Reply from Latelita
Hi Hafedha,
Thank you so much for sharing something so personal and meaningful. Your words really touched us. We're honoured that our pomegranate pendant could connect with such a special memory of your mum.
It means the world to know it’s more than just jewellery — it’s a symbol of love and remembrance.
With all our gratitude,
Steve
Latelita Customer Care Team 🕊️❤️
Sample sale
Got some beautiful, well made peices in the sample sale at amazing prices. Service was really quick!
2 March 2025
Reply from Latelita
Hi Jemma,
Thanks so much for your lovely review! We're so glad you found some beautiful pieces in the sample sale — and that they reached you quickly.
Enjoy wearing them, and let us know if you ever need anything.
Best Wishes
Steve
Latelita Customer Care Team
Items arrived on time and as described
Items arrived on time and as described. Very easy to deal with.
28 February 2025
Reply from Latelita
Hi Callum,
Thanks for taking the time to leave a review. Glad everything arrived on time and as expected — and that the process was smooth for you.
Appreciate the support!
Best,
Steve
Latelita Customer Care Team
Lovely, well-made jewellery
I have 2 pairs of Latelita earrings - one pair I bought myself, the other was a gift. I have just treated myself to a ring in the sale. All the items are lovely, well made and distinctive, and beautifully packaged.
24 March 2025
Unprompted review
Reply from Latelita
Hi Helen Ann,
Thanks so much for your kind words! It means a lot to hear you've come back for more — and that both your earrings and new ring are being enjoyed.
We’re really glad you love the designs and the packaging too.
Best wishes,
Steve
Latelita Customer Care Team
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