I have bought several times from them and got great products and services. However, I placed an order back in December 2023 with an estimated delivery date of 20th January 2024. I still have received... See more
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I made an order in 2022 that went through and was filled perfectly. I loved the stock that I purchased and had no issues whatsoever receiving it. My second order in late 2023 never arrived. I received... See more
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldn’t have... See more
Company replied
I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on m... See more
Company replied
Company details
Written by the company
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
Contact info
130 Red Lion Street, TW9 1RB, London, United Kingdom
- 442082961892
- customerservices@latzio.com
- latzio.com
2.9
Average
513 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Kate for the incredible customer…
Thanks Kate for the incredible customer service.
You constantly kept us updated on our different delivery times.
16 October 2023
Unprompted review
Reply from Latzio Living
Dear Susan,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
I love ordering from Latzio
I love ordering from Latzio. Delivery is fast and quality always 5*. I ordered a fat boy rocking chair and when it arrived the box was damaged but I didn’t report it. Subsequently when I came to use the chair some months later the rubber stoppers were missing. No problem for Latzio they kindly sourced them for me even though I should have checked the contents on arrival. Thanks as always for 5* customer service and being a genuinely nice online company to deal with.
10 October 2023
Unprompted review
Reply from Latzio Living
Dear Tracy,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
i ORDERED SOMETHING
i ORDERED SOMETHING, WHICH YOU INFORMED ME 10 DAYS LATER YOU COULDN'T GET.
DPD APPARENTLY TRIED TO DELIVER TO A BUSINESS ADDRESS YESTERDAY AND SAID NOBODY WAS THERE TO RECEIVE A PARCEL. THIS IS UNTRUE AS THEY HAVE 24 SECURITY TAKING PARCELS ALL THE TIME.
10 October 2023
Unprompted review
Reply from Latzio Living
Dear Gina,
Thank you for your feedback, however, I am surprised to see such comments.
Your estimated delivery date was 14th October and your parcel has been delivered today, 10th October.
I have been in touch with your offering a replacement for your Baobab 35MAX candle for which we have agreed and sent out two same candles in 24MAX instead as they were in stock and they would offer more burning hours. We went above and beyond as you asked us, if we could add a personal note which we have as it was a gift. You said you were very happy with the choice as well.
When I saw email from DPD yesterday saying they couldn't deliver, I have notified you immediately and asked you to reschedule the delivery when convenient. I have never received a reply to this email, otherwise, I would have reported the problem to DPD regarding a non delivery.
We are sorry to see that despite all our efforts, you were not satisfied with us at the end.
Should you have any further queries, please do not hesitate to contact us to customerservices@latzio.com and I will be more than glad to assist you further.
Have a wonderful day ahead.
Best wishes,
Kate
Excellent
Easy web site, good choice of products and prices, and very quick delivery. All excellent, & have placed another order
28 September 2023
Unprompted review
Reply from Latzio Living
Dear Deborah,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
The Latzio Team
Good Quality & Fast Delivery
I'm so pleased with my order. It arrived quickly and in excellent condition. The glass tables I received are of good quality.
27 September 2023
Unprompted review
Reply from Latzio Living
Dear Olympe,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
The Latzio Team
Reply from Latzio Living
Dear Customer,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
The Latzio Team
Love this store.
Swift delivery of these beautiful lights.
Extremely well packaged as there's so much delicate glass.
Can't wait to see them insitu.
Always find the best and quirky items on Latzio Living. Love this store.
25 September 2023
Unprompted review
Reply from Latzio Living
Dear Caroline,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
The Latzio Team
Brilliant company to deal with
Latzio were brilliant at sorting out a replacement for a faulty FatBoy light. They answered my emails immediately, arranged for a replacement within days and were professional to deal with.
11 September 2023
Unprompted review
Reply from Latzio Living
Dear Gail,
We’d just like to thank you for taking the time to write this review.
We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
Product arrived the next day and the…
Product arrived the next day and the whole process was seamless and faultless.
20 September 2023
Unprompted review
Reply from Latzio Living
Dear Simon,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
The Latzio Team
Easy ordering process and great…
Easy ordering process and great communication. Thank you!
18 September 2023
Unprompted review
Reply from Latzio Living
Dear Alice,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
The Latzio Team
An impeccable after sales service which…
An impeccable after sales service which elevates it from other on-line companies.
15 September 2023
Unprompted review
Reply from Latzio Living
Dear Laura,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
The Latzio Team
Fantastic service
Really attentive and helpful. They chased up the courier to ensure my coffee table was delivered promptly and were extremely helpful. Wonderful customer service and I love my new coffee table.
11 September 2023
Unprompted review
Reply from Latzio Living
Dear Humphrey,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
Order to items a leopard table with…
Order to items a leopard table with looks better than on web page but the leopard lamp is fantastic I really love it
29 August 2023
Unprompted review
Reply from Latzio Living
Dear Donna,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
The Latzio Team
Super happy
I'm from Canada and I was watching for a précise object only found in Europe. I was afraid to order from a website I know nothing about.
The customer service was perfect , everything was well packed and shipped / received really quickly ( 2 weeks).
I'm so happy !
23 August 2023
Unprompted review
Reply from Latzio Living
Dear Charlotte,
We’d just like to thank you for taking the time to write this review.
We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
Fast reassuring response
Fast reassuring response, next day collection, fantastic correspondence throughout. Kettle repaired, wonderful service
14 July 2023
Unprompted review
Reply from Latzio Living
Dear Rachel,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience.
We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
Terrible Customer Service
I placed an order on the 2nd May 2023 for a table lamp with an estimated delivery date of 2 weeks. This date came and went. I went back on to the order confirmation to see that the delivery date had been pushed back another 4 weeks. I contacted the company the day before this estimated date as I hadn't received a confirmation of shipping so didn't think that this date was feasible. I then received a response to say that they would then be shipped another 4 weeks later so I asked for a refund as I couldn't wait any longer. I was told that the refund from the 'accounts' team would be processed in 14 days. This was around 6 weeks ago, with multiple emails from myself since then chasing up with Kate reassuring me that she has followed up with 'accounts'.
The response to negative reviews here is that they are a small family run business. If this the case how do they have an 'accounts team' that doesn't work alongside them or seemingly know how to process refunds judging by the string of negative reviews from people with similar experiences. I usually check Trustpilot before making any purchases from new sellers, but their website has a banner stating that they have received 4.5 out of 5 stars with 379 verified reviews from Feefo. Upon clicking on the link on the website this link leads to 0 reviews. I feel that I have been mislead and am now being fobbed off with promises of a refund that likely isn't coming.
2 May 2023
Unprompted review
Reply from Latzio Living
Dear Christie,
Thank you for your feedback and we are truly sorry for our shortcomings.
We apologize for the delay and any inconvenience this has caused.
I have sent you a refund confirmation via email.
Should you have any further queries, please do not hesitate to contact us via email and I shall try to assist you best I can.
We hope you have a wonderful day today.
Best wishes,
Latzio Team
DO NOT ORDER!! Would give it 0 if I could!
Would give it 0 if I could!
Terrible....DO NOT ORDER! I ordered a beanbag back in May. Firstly, I didn't even get an email confirmation - I had to email customer service to get actual confirmation of my order and payment. Delivery date was a couple of weeks after the actual order which I thought was satisfactory. When the delivery date had passed and I hadn't received the beanbag, I got in touch for them to say that it was out of stock.....why take my money in the first place then?!!!
After multiple emails back and forth I still have not got my money back...just fob off emails saying they they have instructed the finance department to refund my money ....it is nearly the end of July and I am still chasing my refund!!
If people are struggling to get a refund from this company contact your bank and get a charge back. I had to do this as a last resort and luckily my bank credited the money straight away and have raised a case with the company to claim the money back.
DO NOT ORDER!!
17 July 2023
Unprompted review
Reply from Latzio Living
Dear Briony,
Thank you for your feedback and we are truly sorry to see that it has come to this.
We apologize for the delay and any inconvenience caused.
Should you have any further queries, please do not hesitate to contact us via email and I shall try to assist you best I can.
We hope you have a wonderful day today.
Best wishes,
Latzio Team
Ordered my bean bag in December 2022
Ordered my bean bag in December 2022 , cancelled and asked for a re-fund i January 2023 still have not been paid my money back after numerous emails saying accounts are off ill , will be paid next week etc , now we are in July and still no re-fund.
Do not order from this company
13 July 2023
Unprompted review
Reply from Latzio Living
Dear Adam,
We have emailed you back in March to confirm you have been refunded, however, I have just emailed you the refund confirmation screenshot so you can see it for yourself.
Please get in touch with your bank and show them the refund confirmation provided.
I hope this finds you well and we wish you a wonderful day.
Best wishes,
Latzio Team
not trustworthy
Despite contacting several times to chase my refund it has now been nearly a month and no response since the initial email promising me a refund in 14 days. terrible customer service, except for someone telling me they will contact accounts over a week ago, can't be trusted with your money
13 July 2023
Unprompted review
Reply from Latzio Living
Dear Kirsty,
I have emailed you with your refund confirmation.
We truly apologize for the delay in the refunding process.
Should you have any further queries, please do not hesitate to email us at customerservices@latzio.com
We hope you have a nice afternoon.
Best wishes,
Latzio Team
Whicker chair missing !
Avoid ordering from this company , ordered a chair in April for our daughters birthday … fobbed off several times re slow delivery .Ended up buying a replacement and waiting for a refund .Disgraceful company !
7 April 2023
Unprompted review
Reply from Latzio Living
Dear Annie,
We are sorry to hear about your experience.
May we kindly ask you to send us an email to customerservices@latzio.com with your full name and order number and I will have a look into the refund with the Accounts as soon as we receive the email with the required information.
We truly apologize for any inconvenience caused.
Looking forward to receiving your email.
Best wishes,
Latzio Team
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