I have bought several times from them and got great products and services. However, I placed an order back in December 2023 with an estimated delivery date of 20th January 2024. I still have received... See more
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I made an order in 2022 that went through and was filled perfectly. I loved the stock that I purchased and had no issues whatsoever receiving it. My second order in late 2023 never arrived. I received... See more
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldn’t have... See more
Company replied
I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on m... See more
Company replied
Company details
Written by the company
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
Contact info
130 Red Lion Street, TW9 1RB, London, United Kingdom
- 442082961892
- customerservices@latzio.com
- latzio.com
2.9
Average
513 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Highly recommended!
I have been dealing with Kate at Latzio Living. Having ordered six Claws Out Leopard Chairs, I was excited when they arrived this week.
The delivery couldn't have been better. SGK gave me a time slot and informed me when they were 40 minutes away.
The two delivery men were very polite and placed the boxes exactly where I requested.
I have now unpacked the chairs and they are even more stunning than in the pictures. They are beautifully made, with each chair matching in pattern and shading. They are very comfortable too. I am so impressed not only with the chairs but with the excellent service.
Thank you very much Kate and all at Latzio. I am looking forward to choosing more items from the company.
Highly recommended!
10 March 2023
Unprompted review
Reply from Latzio Living
Dear Sally,
We’d just like to thank you for taking the time to write this review.
We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience.
We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
Do not order from here: waiting over 3 months for refund
DO NOT ORDER FROM THIS COMPANY : ordered bean bag December 9th with estimated delivery date 18th December. On 26th December they emailed me to say they didn’t have the fabric for the order so I could order another fabric or get a refund. I requested a refund. It’s now March 7th and I’ve still received no refund after emailing several times have had email responses with various excuses why I haven’t received my money back but not gotten anywhere and still have no refund 4 months after ordering the product.
Really poor service
7 March 2023
Unprompted review
Reply from Latzio Living
Dear Dan,
Thank you for your feedback and I am sorry to see that your refund has been delayed.
The Accounts has issued the refund to the original payment card last week, however, it can take up to 10 working days before Stripe sends the details to Klarna which is beyond our control.
I have also sent you a refund screenshot via Email.
Kind regards,
Kate
Kate was helpful ,efficient and…
Kate was helpful ,efficient and understanding.
6 March 2023
Unprompted review
Reply from Latzio Living
Dear Anita,
We’d just like to thank you for taking the time to write this review.
We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience.
We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
Very happy
Competitively priced item. Easy order process. Free and quick delivery. Item received well protected, in perfect condition (wine glasses). Very happy
2 March 2023
Unprompted review
Reply from Latzio Living
Dear Zelda,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
The Latzio Team
Kate saved us!
We encountered many issues with our order due to supplier issues, but Kate in the customer services team was fantastic. She was always on hand, more than willing to help, and really made what otherwise would have been a stressful time, bareable! Kate should be commended for her services - she really did put the customer first and is an asset to the company. Would buy from the company again, but would otherwise have avoided but for Kate!
10 February 2023
Unprompted review
Reply from Latzio Living
Dear Mercedes,
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a thorough review!
If you'd like to be notified of thoroughly selected brands added every week onto our website, please sign up for our newsletter or feel free to contact our customer service department if you have any questions at customerservices@latzio.com.
Thanks again!
The Latzio Team
Tiresome and no product
Placed an order, advised delivery would be before 22/01.
No further correspondence.
Chased - sarcastic and poorly written response advised February.
Chased again today 10/02 - Another poorly written response with another failed attempt at sarcasm.
I still await no firm detail of the arrival of my item.
Excellent if you want to spend money and receive nothing in return.
10 February 2023
Unprompted review
Reply from Latzio Living
Dear Stacey,
Thank you for your feedback.
Your EDD was 21st January and I sent you an update on 22nd January advising of the delay to which you replied and so have I and after that, I had no reply from your side.
Then you emailed me on 10th February and I have emailed you back however I had no response from your side if you still want to wait for your product therefore I just sent you another Email with an update today.
We have been emailing you however we had very short emails from your side with no direct answers so it is hard to assist not knowing your wishes.
I am looking forward to hearing back from you via Email on customerservices@latzio.com
I hope you have a wonderful day.
Best wishes,
Kate
Terrible experience getting a refund-…
Terrible experience getting a refund- like so many other reviewers here. I placed an order on 1 January. They took the money on the same day but wrote back on 13th saying it's out of stock. Forty-odd days later and after 9 email exchanges where a 'Kate' promises the 'Accounts' will pay the refund this Friday, next Friday, ....., Still no refund. Do NOT BUY from this company.
10 February 2023
Unprompted review
Reply from Latzio Living
Dear Mrs Whittaker,
Thank you for your feedback.
We do apologize for the delay in refunding you. I have emailed you today to confirm that the refund has been processed.
Once again, we truly apologize for the inconvenience caused.
Kind regards,
Kate
Constantly lied to by Customer Services - do not buy from this company!
Do not order from this company!
I have been told a series of lies by Latzio Customer Services including that my products were in their warehouse being stored for me, then that they were at the UK Border when it turned out they were still in Germany. They missed several delivery dates that they told me were booked in, failed to even tell me the deliveries wouldn’t come, ignored emails from me and finally have told me this week that a refund (first offered to me in June 2022) had been credited to my account when it has not been. I ordered the products in February 2022 and still have no products and no refund. I am now having to instigate court proceedings to get my money back.
8 February 2023
Unprompted review
Reply from Latzio Living
Dear Georgia,
Thank you for taking the time to provide your feedback.
We have been in touch with you throughout the entire process as much as possible and have sent you a screenshot of the refund as well.
Should you have any further questions, please do not hesitate to contact us to customerservices@latzio.com and I will be more than glad to help you at any further queries you might have.
I hope you have a wonderful weekend.
Best wishes,
Kate
Great products, great service
Easy to navigate webpage, great products, easy to order, fast delivery. Can’t fault the whole experience at all.
31 January 2023
Unprompted review
Reply from Latzio Living
Dear Gary,
Seeing that you had a 5-Star experience is the best thing we could hope for!
Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
The Latzio Team
No refund month later
Made an order a month ago and told was out of stock so asked for a refund. Have emailed customer services 3 times and they keep saying accounts will refund but still nothing. Would not normally give bad review but would not like other people to have to experience this
8 February 2023
Unprompted review
Reply from Latzio Living
Dear LLD,
Thank you for your feedback.
We apologize if you have had a bad experience.
Can you please email us at customerservices@latzio.com and we will assist you with your refund.
Looking forward to hearing from you.
Best wishes,
The Latzio Team
Buyer beware... Extremely slow at refunding money
Canceled an order a day after being placed, was repeatedly told a refund was being issued, on the way, checking with the status with the accounts team - over a month later, multiple check-in's and still nothing. Finally placed a case with American Express who refunded the money within 24Hrs.
6 February 2023
Unprompted review
Reply from Latzio Living
Dear MXRX,
Thank you for your feedback.
We are very sorry to hear that your refund has not reached you.
Can you please send us an email with your name and order number to customerservices@latzio.com so we can help resolve this as soon as possible for you.
Looking forward to hearing from you.
Best wishes,
Kate
BRILLIANT ITEMS FROM BRILLANT SELLER!
I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on my stone fireplace alongside my other treasures! The vase was well packaged so that no damaged occurred in transit. Highly recommended on all counts! Thank you.
1 February 2023
Unprompted review
Reply from Latzio Living
Dear Dawn,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
The Latzio Team
Reply from Latzio Living
Dear David,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
I buy from Latzio regularly I have…
I buy from Latzio regularly I have always found the products ideal for my interior design projects when styling properties for clients.
25 January 2023
Unprompted review
Reply from Latzio Living
Dear Ella,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Lovely and smooth purchasing!
Lovely and smooth purchasing!! Everything was perfect and as planned! The customer care more than great! Please buy from Latzio Living!
16 January 2023
Unprompted review
Reply from Latzio Living
Dear Filippo,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Awful experience
Awful experience. Been waiting on my refund since 13th December! It’s now January 17th… they keep stalling my emails saying that they are waiting for their accounting team to confirm FOR OVER A MONTH???
13 December 2022
Unprompted review
Reply from Latzio Living
Hi Kelly,
Thank you for your feedback.
We do apologise for the delay.
The Accounts Team has notified me that your refund has been issued last Friday and should be on your account any day know.
Kind regards,
Kate
Order number #000065779
Order number #000065779
Following on from my review 29th December !
Refund STILL not received!!!!!!! Despite assurance that it had been processed !!!!
Still awaiting accounts dept to respond !
This is now beyond ridiculous! .
2 October 2022
Unprompted review
Reply from Latzio Living
Dear Sally,
I hope you are well.
I have emailed you on 29th December with a confirmation from the Accounts Team that the refund has been issued. Unfortunately it can take up to 10 working days for the bank to process the refund and on this occasion it took them even longer due to IT glitch however I have had an email from you this week that it has finally reached you and I am very glad to hear it has.
I hope you have a lovely day.
Best wishes,
Kate
Christian Lacroix playing card set . Great response in delivery time
Great response in delivery time. Not opened item fully as it is a gift but the presentation box is beautiful.
13 January 2023
Unprompted review
Reply from Latzio Living
Dear Sue,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Still haven’t received my parcel and…
Still haven’t received my parcel and it’s been over 3 weeks now. DPD are telling me it’s been sent back to the sender but then the sender has told me DPD has it. So where is my parcel?! Can’t seem to get a straight answer from anyone so frustrated Is a understatement.
7 January 2023
Unprompted review
Reply from Latzio Living
Dear Olivia,
Thank you for your feedback.
You placed the order on 21/12/2022 at 00.54 am and we have received your Email that you have by mistake given us the wrong address right after that however the warehouse has already packed your parcel on 21/12/2022 at 10.32 am and DPD has collected it that same morning.
As we receive daily around at least 80 Emails and before we have seen your email and have forwarded it to the warehouse, it has already been too late. We have emailed you back on 21/12/2022 at 16.13 hrs notifying you that when DPD contacts you with the delivery date, you can amend the address via their portal.
You emailed us again on 22/12/2022 at 16.58 asking to change the address and we replied on the same day at 17.01 that we have notified you the day before it was too late and to change the address on the portal. As per tracking, I can see that on 22/12/2022 at 17.01 there was a request to deliver the order to DPD Pickup Shop and the notification was sent.
You emailed us again on 3rd January at 11.08 that it was delivered to shop called Cookability saying it wasn’t opened for days and you were not able to collect. I emailed you back the same day at 11.21 am sending you the tracking details from DPD with the address and phone number of the shop. I can now see that in the picture I provided, it was saying that unless you collect the order by 29th December it will be sent back to us. As per tracking, I can see that DPD has collected the parcel from the shop on 3rd January of which we were not aware.
Next you emailed us on Saturday, 7th January at 18.51 saying DPD told you it was sent back to us however as per tracking today on Monday, 9th January, it is only now showing that the order will arrive back at our warehouse by midday, so we were not aware of this before DPD has sent us this notification to our portal this morning saying it is out for delivery.
I can understand how frustrating this must be but it is not our fault as we have tried helping you at all stages and you have unfortunately failed to collect the parcel from the shop where you have requested that DPD should deliver it.
I already notified the warehouse that this order is coming back to us today and to relabel the order with the correct address you provided us with and it will be resent by tomorrow. Once resent, I will email you with the new tracking details.
Even though this is not on us, we will be carrying the double shipping cost. We will not ask you to reimburse us for the cost.
I would appreciate, if this feedback can be amended accordingly as I feel it is not justified and I cannot fix something over the weekend when DPD is closed, and the Emails can only be sent to them daily from Monday to Friday during opening hours and we need everything to be in written so we can keep track as we cannot record the conversations.
I hope this explanation is clear enough and I will be emailing you shortly as well with all the pictures of the tracking updates.
Should you need any further help, we are available at customerservices@latzio.com
I hope you have a wonderful day.
Best wishes,
Kate
The items for sale are original- and…
The items for sale are original- and always very competitively priced. On this occasion, I was looking for a very specific set of serax mugs for an xmas present. These were out of stock in highstreet shop I'd originally seen them in when I came to purchase them. There were very few retailers (in uk) with any stock at all, then I saw them in latzio - and on sale! Perfect. There was an initial glitch with my order - I'd bought several items and some were missing from parcel. I emailed customer services (on a weekend) as soon as I noticed- I got a reply that same day and a promise they would be shipped out on that Monday (before xmas). They were and arrived in time for Xmas- all happy all round! Even recieved an email after asking if all had arrived in time and was well too. Brilliant shop, prices and customer service!
23 December 2022
Unprompted review
Reply from Latzio Living
Dear Chloe,
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a thorough review!
If you'd like to be notified of thoroughly selected brands added every week onto our website, please sign up for our newsletter or feel free to contact our customer service department if you have any questions at customerservices@latzio.com.
Thanks again!
The Latzio Team
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