Easy to use online service, quick collection, & 24 hour turnaround My only 2 issues were 1) I got an email to say my request was cancelled & I would receive a refund, then a driver arrived to col... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You guys were quick to react when needed additional cleaning and were clear abt the cleaning fee and honesty. But for the amount paid I wish the stains could be totally removed.
Company replied
It is good that laundry bags are provided. However, if a customer leaves a duvet in a bulky item bag, the duvet should be returned in a bulky item bag. Mine was returned in a small laundry bag. I will... See more
Company replied
The cleaning is great but they get crumpled in transit. Still a good service and I will feedback this so a solution can be found. Very convenient for dry cleaning
Company replied
Company details
- #8 of 8 best companies in Dry cleaner
- #2 of 2 best companies in Launderette
- #9 of 11 best companies in Laundry
- #9 of 9 best companies in Laundry service
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Laundryheap
Hi Donny,
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the charges and your experience with support.
We’ve tried locating your details but couldn’t find a match. Please share further details and reach out via the Help section of the Laundryheap app so we can review the charges thoroughly and keep you informed throughout the process.
We look forward to restoring your confidence in our service.
Team Laundryheap!
Reply from Laundryheap
Hi Harold,
Thank you for the fabulous 5-star review! We’re glad to hear that our service met your expectations and that you found our team professional.
We look forward to continuing to deliver a smooth and reliable experience.
Team Laundryheap!
Always pick up & deliver on time
Always pick up & deliver on time, pleasant drivers
Cleaning of high standard…
11 April 2026
Reply from Laundryheap
Hi Norah,
Thank you for the remarkable 5-star review! We’re delighted to hear that our punctual service, friendly drivers, and cleaning quality met your expectations.
We look forward to keeping your laundry experience effortless and reliable.
Team Laundryheap!
Dont bother come in early than charge…
Dont bother come in early than charge me £5 for a no show. Wont be paying.
26 April 2026
Unprompted review
Reply from Laundryheap
Hi Mohamed,
Thank you for sharing your concerns. We’re truly sorry to hear about the additional charges applied to your order.
We’ve tried locating your order details but weren’t able to find a match. We kindly request you to share more details and reach out to us via the Help section in the app so we can review this thoroughly.
We’d appreciate the opportunity to make this right for you.
Team Laundryheap!
Collection and Delivery was seamless
Collection and Delivery was seamless. You get notifications when driver is nearby as well as predicted time slot. Friendly and professional staff, cannot fault them and the prices are good
22 April 2026
Reply from Laundryheap
Hi Samantha,
Thank you for the fantastic 5-star review! We’re delighted to hear that your collection and delivery experience was smooth, and that the notifications and time updates were helpful.
We look forward to continuing to provide you with a seamless and reliable experience.
Team Laundryheap!
Best laundry service ever
Best laundry service ever! Quality service and very fast delivery
28 March 2026
Reply from Laundryheap
Hi Alaa,
Thank you for the wonderful 5-star review! We’re delighted to hear you were happy with the service and that your order was delivered on time.
We truly value your feedback on pricing and continuously strive to offer the best balance of quality, convenience, and value.
Team Laundryheap!
Excellent service and delivered on…
Excellent service and delivered on time. A little expensive
21 April 2026
Reply from Laundryheap
Hi Stephen,
Thank you for the amazing 5-star review! We’re excited to hear you were happy with the service and that your order was delivered within the selected time slots.
We truly appreciate your feedback on pricing and continuously review it to ensure it reflects the quality, convenience, and reliability we aim to deliver.
We look forward to continuing to provide you with a smooth and reliable experience.
Team Laundryheap!
Excellent service
7 April 2026
Reply from Laundryheap
Hi Malcolm,
Thank you for the brilliant 5-star review! We’re delighted to hear you had a great experience with our service.
We look forward to continuing to provide you with a smooth and reliable laundry experience.
Team Laundryheap!
Damaged and NOT folded
The concept is awesome! Execution not so much. We used this service in London and it allowed us to pack much less for our 3-week vacation. Ordering and pickup was smooth and easy but our clothes were not folded which made them wrinkle. This was disappointing but not a deal breaker. However my husband's brand new Kuhl shirt ($109USD) came back with a nasty hole in it; clearly it got caught in something and was yanked free. This was the first time this shirt was washed and now it's not wearable. This was not reported to us and left for us to find. I'm not sure if our order was treated this way because we are staying in a hotel so not repeat customer but very disappointing. We will try again in Paris but I wouldn't use this service if you have nice clothes. I reported this to the company and will update if there is any response.
21 April 2026
Unprompted review
Reply from Laundryheap
Hi Liz,
Thank you for sharing your experience. We’re glad to hear that the booking and collection process was smooth, but we’re truly sorry for the issues you encountered with the condition of your items. This is not the standard we aim to deliver.
Your case has been escalated to our relevant team and is being reviewed with the highest priority, including the handling and quality checks carried out during processing. We will work towards a fair and effective resolution and ensure you are supported throughout.
We are committed to making this right and delivering a more reliable experience in the future.
Team Laundryheap!
Reply from Laundryheap
Hi Cammy,
Thank you for the fabulous 5-star review! We’re delighted to hear you were happy with the quick turnaround and the support from our team.
We look forward to continuing to provide you with a smooth, reliable experience.
Team Laundryheap!
Fast and reliable laundry service
Fast and reliable laundry service. Have been using it for a few months and have always had a good experience
6 April 2026
Reply from Laundryheap
Hi Cristian,
Thank you for the fantastic 5-star review! We’re delighted to hear you had a great experience with our service.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Reply from Laundryheap
Hi Jane,
Thank you for your outstanding feedback! We’re glad to hear you found our service reliable and helpful.
We look forward to keeping your laundry experience seamless and effortless.
Team Laundryheap!
Shirts & Pants are neatly pressed on…
Shirts & Pants are neatly pressed on hangers. Laundry is folded properly
4 April 2026
Reply from Laundryheap
Hi Vijay,
Thank you for the wonderful 5-star review! We’re glad to hear your garments were returned in great condition and met your expectations.
We look forward to continuing to provide you with a consistent, high-quality service.
Team Laundryheap!
Reply from Laundryheap
Hi Elaine,
Thank you for the remarkable 5-star review! We’re delighted to hear you had a great experience with our service.
Your recommendation means a lot, and we look forward to continuing to provide you with a smooth and reliable service.
Team Laundryheap!
this is stupid, they have the audacity to ask my experience when they cancelled my order
pickups & deliveries are always delay or if not, order cancel
18 April 2026
Reply from Laundryheap
Hi Miong,
Thank you for sharing your feedback. We sincerely regret to hear about the cancellation of your recent order.
Our team has conducted a detailed investigation and shared a resolution in accordance with our service policy. Your feedback has been escalated to our relevant teams to ensure your future collections and deliveries are completed within the scheduled timeframes.
We’re committed to restoring your confidence and ensuring a reliable experience moving forward.
Team Laundryheap!
Reply from Laundryheap
Hi Ruth,
Thank you for the fabulous 5-star review! We’re delighted to hear you found our app reliable and easy to use, with responsive support from our team.
We look forward to continuing to provide you with a smooth and seamless experience.
Team Laundryheap!
Reply from Laundryheap
Hi Kim,
Thank you for the wonderful 5-star review! We’re delighted to hear you had a great experience with our service.
Your recommendation means a lot to us, and we look forward to continuing to provide you with a reliable and seamless experience.
Team Laundryheap!
The drivers are professional yet…
The drivers are professional yet friendly. Bags are provided. The laundry returns clean and folded neatly. Everything is well organized in the bags.
16 April 2026
Reply from Laundryheap
Hi Jeri,
Thank you for the remarkable 5-star review! We’re delighted to hear that our drivers made a great impression and that you appreciated the quality of your freshly packed laundry.
We look forward to continuing to provide you with a seamless and reliable experience.
Team Laundryheap!
Reply from Laundryheap
Hi Helena,
Thank you for the brilliant 5-star review! We’re delighted to hear you had a great experience with our service.
We look forward to keeping your laundry experience just as seamless and convenient.
Team Laundryheap!
Laundryheap is awesome
Laundryheap is awesome. Pick up always on time and delivery as well. Clothes are cleaned very well.
7 April 2026
Reply from Laundryheap
Hi Rafael,
Thank you for the fabulous 5-star review! We’re delighted to hear that our punctual collection and delivery, along with the quality of our cleaning, met your expectations.
We look forward to continuing to provide you with a reliable, seamless laundry experience.
Team Laundryheap!
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