Laura James Reviews 

Extremely disappointing experience with Laura James.
The biggest issue is the unacceptably long waiting time and the constant delays. I placed my original order at the end of April, and it is now September — and I am still waiting for my replacement table.
The table I originally received arrived damaged. Laura James promised to send a replacement, but since then the shipping date has been changed several times. Every time I am given a new expected date, only for it to be pushed back again.
I have now been waiting for over four months since my original order, and I still do not have the replacement I was promised. This is extremely frustrating and completely unacceptable.
Unfortunately, this is not the only product issue I have experienced. In the meantime, I also had to make a warranty claim for a chair leg that cracked around the screws, apparently due to a manufacturing defect.
What makes the situation even worse is the poor communication. I constantly have to chase the company for updates, only to be given another date that is then changed again.
I understand that delays can happen, but repeatedly extending the promised timeframe for months without providing a reliable solution is simply not acceptable.
Based on my experience, I find Laura James extremely unreliable and I would not recommend this company. If you decide to order from them, be prepared for a very long wait and constantly changing delivery dates

Please avoid this furniture at all cost, looks very pretty, and you’ll think solid considering the price point, but doesn’t last 5 minutes and you get completely ignored by customers services! I’ve had to chase each time, and even though I can wobble the outside table I purchased with one finger, they have rejected my refund!
Avoid, avoid, avoid!!

From start to finish, my experience with Laura James was poor.

The delivery time was almost a month, which wasn’t a great start, but the real issues began once the bed arrived.

The slats didn’t fit properly. Once I eventually managed to assemble the bed, the ottoman mechanism made what felt like one hundred and one different noises. To top it off, the headboard was stained.

Customer service didn’t make things any easier. Responses by email regularly took 3–5 working days, so every stage of the complaint dragged on.

Laura James eventually admitted there was a manufacturing defect, but their initial response was to offer a measly £20 refund on a £400 bed. Considering they had already accepted that the product was faulty, I found that offer pretty insulting.

After more back and forth, they finally agreed to a full refund. Even then, I had to dismantle the entire faulty bed myself before they would collect it. Given the amount of inconvenience already caused, you would think they might have tried to make the final part of the process as easy as possible.

In hindsight, I should have steered clear of Laura James and bought elsewhere.

Based on my experience, I would advise others to do the same. I simply cannot recommend them.

Very disappointed with my experience with Laura James.

I ordered a table on 28 August and chairs on 29 August. The chairs arrived on 4 September, but the table, which was supposed to be delivered between 1–3 September, still hasn’t arrived.

When I contacted Customer Service on Friday, I was told that the table wasn’t even in their warehouse yet. This is extremely frustrating — how can a product be sold and given a delivery date when it isn’t even in stock?

I was also surprised to see the very high reviews on the Laura James website and Trustpilot. Before ordering, I didn’t think to check Google, where I later found a large number of very negative reviews. Had I seen these beforehand, I would have seriously reconsidered my purchase.

The lack of transparency around stock and delivery dates is very disappointing. I hope Laura James can resolve this quickly and improve the way they communicate availability and delivery expectations to customers.

Poor quality and extremely disappointing customer service

I’m extremely disappointed with my experience with Laura James.

I purchased the Natalia sofa from them which has developed a defect where the fabric has become rippled / saggy. I contacted Laura James a month ago now, expecting the issue to be dealt with appropriately. Unfortunately, despite chasing them, I am still being ignored and have received no meaningful response or resolution.

The sofa itself was not cheap, so I expected much better quality and more importantly, much better customer service. At this point, I’m still left with a defective sofa and no resolution from Laura James.

As a result of the company not willing to resolve the issue, & based on my experience so far, I would not recommend Laura James and I certainly wouldn’t purchase from them again.

Hopefully leaving this review will finally prompt someone to actually respond and resolve the issue.

Even though there were problems with the delivery delay and a piece missing the customer service was excellent. I had absolutely no problem asking for the company to collect the item for return and then refund the amount. All very easy and no hassle which is what you want. I would recommend this company because of their customer service alone.

Not even the manager calls you back. Spoke to Jameela today ( manager) regarding my cancelled order and refund that was supposed to be processed on Thursday last week, and it wasn’t. She advised she would call me back today regarding an update and when refund would be with me. No call, no email! I even specified that I’d been promised call backs before and not had one and was assured she would call back. No calls at all. All I want is my refund for the items I ordered in June and still haven’t received. Why is it being made such hard work to get an answer?

Shivonne, she’s an amazing soul and super star. Professional and polite. She made my day by sorting by order and I’m delighted by her service.

So far so good. I was having trouble obtaining a particular colour swatch and Erica helped sort it for me.

Responsive and friendly. I was offered the option of a refund or replacement without question, and happily accepted the option of a replacement. Milissa was very friendly, polite and helpful, and fully explained what would happen next

Ordered x 4 Marilyn barstools and received after 6 working days, of the 4, 2 were faulty, foot stool rests missing from both and 1 had been manufactured incorrectly, very frustrating, eventually arranged with the very helpful Shivonne, after sending multiple videos, images and descriptions over whatsapp and email, to return the faulty 2 stools for replacements, these duly arrived 5 working days later with no issues, Shivonne then arranged for collection of the faulty stools.
Overall, bar Shivonne’s helpful customer service, a really dissapointing experience, I went with LJ due to the good reviews, but unfortuneatly I doubt I’ll be a returning customer anytime soon.

Ordered on 9 July with a delivery date of 19-28 August 2026. Have not received my order of nearly €700 and cannot get an honest answer on where my order is.

Have emailed Laura James Ireland numerous times, where firstly, my order was supposed to have cleared customs and was with DPD for delivery. Subsequently, I was informed that my order is still held up in customs. According to their tracking, my order hasn’t even been dispatched!

My request to cancel this order has been ignored repeatedly. My emails are going unanswered and cannot speak to anyone on their live chat!

Do not buy from Laura James Ireland! If I could have given them zero stars, I would have!

DO NOT ORDER OFF THIS WEBSITE! Ordered stools and chairs in April, with advisement of pre order but out for delivery early June. We are now September and I have not received any goods, loads of excuses and very poor communication - don’t risk buying from this company.

I was a little disappointed that, after ordering a sideboard, the delivery details changed from a definite few days time to an estimated week or two. I would have been happier if the info that was available at the point of sale matched the info I was sent immediately after I paid.

That said, Kouthar was really helpful on the phone when I asked to be refunded.

Leeroy was really helpful and accommodating, enjoyed my interaction.

The chairs were poor quality and we sent them back. We are still waiting for a refund after 12 days and no communication has been received from Laura James

We bought an outdoor sofa and coffee table set in May from Laura James. There were issues with certain parts being bowed and a scrape/indent on the top of the coffee table. In the delivery notes it states you must let Laura James know within 24 hours of any issues so that replacements can be sent out. We are now on the 7th September and still haven't received the replacements. We have emailed Laura James more times than I care to remember and spoken to them on the phone multiple times. We have been promised by three separate customer service colleagues that the replacement parts have been ordered and will be delivered within the next few days – this still hasn't happened. The sofa itself is lovely, but when you spend £600+ you expect any issues to be dealt with promptly, and we don't wish to accept a damaged coffee table. With the summer now over it feels a huge disappointment to have bought a bowed sofa and damaged coffee table plus we have wasted so much time and money on this company.

Sadly a very poor delivery and customer service experience. Order placed on 20 Aug with delivery window of 21-25 Aug. Goods did not arrive. Communication with Laura James customer service also challenging as they do not reply for many days. Tracking continued to slip and eventually I requested cancellation as LJ still could not confirm a delivery window due to warehouse delays. Equally vague response (after waiting 5 days) to this request.
Such a shame as previous experience of purchasing from LJ was positive. What’s changed?

Additional info added 08.09.26. Received request via Trustpilot from LJ who now cannot locate my order! in the meantime, situation has only become more unprofessional. Today I received notification from LJ that DHL would be delivering my order today and that I should ensure I 'check for damage before assembly.' This is despite me clearly cancelling my order on 28th August and reiterating same on 2nd Sept due to ongoing delays. Clearly a contributing factor to this chaotic dispatch situation are the significant delays to response time by LJ CS team. I didn't want to name names but all correspondence has been with Jade. LJ please take time to check correspondence and order timeline.

My partner and I have just moved into our first home and ordered two sets of two chairs from Laura James on 3rd August. Nearly five weeks later, we still haven’t received what we paid for. The first set arrived three weeks late, containing only one chair and no screws to assemble it. After complaining, we eventually received a replacement a week later. We are still waiting for the second set, and after calling again, we were told it hasn’t even been passed to the courier yet.

Although the customer service team were friendly, the communication between the company, warehouse and courier is clearly extremely disorganised.

We were offered a £15 voucher (even though our order was £360) as a gesture of good will, but we certainly won’t be purchasing from Laura James again.