Laura James Reviews 

I had a great experience with Rushdah Castle. She was very professional, friendly and genuinely helpful throughout. She made everything so easy and was always attentive and efficient. Really excellent customer service and such a lovely person to deal with. Thank you, Rushdah!

For there to be a rating of 4.8 on the Laura James website they must be very selective on what they consider.

Our experience has been nothing short of terrible.

Laura James has passed our complaint around for MONTHS. Days at a time to reply to an email saying they’ll investigate further……time after time after time.

They delivered the incorrect furniture. It was built by the time my wife got home and now, despite MONTHS of backwards and forwards we STILL have mismatching dining room table and chairs.

We have made several suggestions to Laura James to try to conclude but we get nowhere. More emails saying they will investigate.

After spending what we did, we are, quite frankly, disgusted with their customer service and will never use Laura James again.

Avoid.

Further Update 1/9/26: Received a reply to this review saying that the matter would be investigated further (despite this going on for weeks). Kicking the matter into touch again?

Also, contacted my wife stating they'd call her today. Surprise, surprise........no call.

Unfortunately a part in my order had been damaged, but I phoned up and Kourhar from Laura James was very helpful and understanding. She ordered me new parts and talked me through the process. (On a Sunday!) Many thanks, Tim

Very good customer service. Unfortunately my order arrived late due to shipping delays and then one char was damaged. Laura-James responded promptly and arranged to replace the chair and refund me my shipping costs as compensation for the delay. Product otherwise very nice.

After nearly 3 months since ordering my garden furniture (summer is at an end now so won’t even be able to enjoy it)
I have only received 1 chair out of the 3 I ordered. I received a 2nd parcel only to open it and realise the side legs are missing from the box. I have had nothing but absolute stress and lies from this company. I will never in the rest of my years on gods green earth recommend this absolute joke of a company to any one, not even my worst sworn enemy. Who is running the show here? Is there any quality checks going underway? Why have I received half of a chair? Who’s idea was it to swap warehouses in the middle of the summer when you sell a large quantity of garden furniture? I’m seriously stunned and extremely disappointed, which I didn’t think I could get any more with this company until unboxing half of this chair. Order 789652.

Ordered furniture and it gave a 2 month delivery timescale. Pretty awful. But then after 2 months it still hasn’t come and the best customer service could do was say sorry it’s still being prepared.

Laura James Company rectified our concerns with our Rattan sofa. Waheeb contacted us immediately to offer advice and suggest a remedy. We are very pleased with our new Rattan garden furniture.

Managed to get through quickly and Damien was really helpful and polite, he sorted my issue in just a few minutes

Arrived with scratches on the top of surface . Many fine lines on one of the tables . Read terms and have to pay for postage to return and wait for inspection. Regret purchase , should have stuck to Amazon or another retailer

Atlas dining table arrived and was all damaged. The build quality both on the top and underneath the table was so poor. All marked and not a true reflection what’s on their website. On top of this it arrived late.

Great after service fantastic products with quality
Professional help and clear communication as required pricing is very good can’t complain very happy with my orders anc service

Leeroy was brilliant. Solved our issues very efficiently. Very happy with the help we received.
Thakyou

The worst experience i have ever encountered. I ordered on the 2nd of August delivery was to be between 10th and 17th of August. Around the 20th when I still had no updates I decided to try contact Laura James only to find their phone number listed online is no longer available. I contacted dpd who confirmed they had to return the parcel as Laura James never provided them with my address & eircode! I emailed multiple times and a woman then asked if I would like a refund i said yes she then ignored me for a week!! I emailed the company again and was completely ignored. My refund was just processed- still no correspondence/apology/acknowledgement of the treatment I received as a customer. I understand mistakes can happen when ordering online however that treatment is unacceptable. I urge anyone in Ireland to avoid this company as their if anything was to go wrong, their Irish customer service is non existent! Ive never been treated so badly as a paying customer. I firmly believe a good company has a good customer service team and Laura James customer service is a joke.

Very fast and efficient assistance with rescheduling a delivery by Waheeb.

I ordered a table and chairs on the website and the site said delivery next week between 1st-3rd September. I was impressed, that was quick.

After placing the order I got the email below. Trying to make me feel celebratory about the poor level of service provided. No apology, no mention of a new delivery date. No mention of how to contact us to cancel the order or complain. If I treated my customers like this I’d probably be sacked. Why was this not mentioned at the point of sale?

Dear David,

Thank you for your recent order with us. We are writing to share some very exciting news about how we are improving our service to you.
Due to the wonderful support of our customers we have reached a milestone and are opening our own purpose built warehouse. This new space is designed specifically to allow us to provide a much faster and more efficient service for you in the long term.
We are currently in the process of moving our stock into this new facility. While we are trading as usual please be aware that this transition may impact our standard delivery times by a few days. Your order is safe and we are working hard to ensure it reaches you as quickly as possible though it may arrive slightly after the initial date provided at the point of purchase.
We appreciate your patience during this transition and thank you for being part of our journey as we grow. We look forward to delivering a superior experience from our new home very soon.

With warm regards,

The Laura James Team

Damian Murray answered my question directly and clearly by taking the initiative and supplying the right answer. I’m very grateful and impressed by his expertise and personal skills. Top notch.

Great products, great customer service! In particular Ashley Scott, she resolved my issues, veryyy minor issues may I add swiftly and smoothly :) thank you!

I ordered black rope sofa set furniture, paid the money however, i then changed my mind asked for refund ( before it was sent)quite simple few days later money refunded very happy
I may re order in the future

I placed an order on 9th August and still haven't received it - given it's bedroom furniture and I'm currently living out of cardboard boxes, I'm not best pleased. I'm hoping I will love the items when they eventually arrive but honestly, had I known they'd take this long, I'd have purchased elsewhere.

I will happily revise the star rating once I receive and build the furniture, but as the delivery date keeps getting extended, I won't hold my breath!

Purchased a garden furniture set in May, and we still haven't received the complete order.
A warehouse move was the excuse given by Laura James. We have now missed the summer due to constant delays.
I wish I had trusted my gut and purchased from a reputable organisation like John Lewis