Laura Geller Beauty Reviews 20,520

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the makeup, noting that items are effective, easy to apply, and feel lightweight on the skin. Many appreciate the natural finish and how well the products blend, making them suitable for various skin types and ages. The user experience, from ordering to product application, is frequently highlighted as positive and straightforward. However, some people experienced issues with their orders and delivery services, with a few mentioning delayed shipments or receiving incorrect or broken items. There were also occasional reports of products not performing as expected, such as foundations not providing sufficient coverage or causing allergic reactions, and some customers found certain products lacked pigment or did not match online descriptions.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the high quality and effectiveness... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the makeup and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise the fast delivery, with some... See more

User experience

People report positive experiences with user experience. Many customers find the website easy to manage,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered twice. Delivery is pretty quick and products are good. Ive got the brightening powder which is good for everyday and the coloured powder foundation which is good for full make up. Dont fe... See more

Company replied

Rated 4 out of 5 stars

I have used the powder make-up each day and like it, however I am still applying a liquid foundation first to cover spots. The mascara was not described as being a tubing product. I have tried other... See more

Company replied

Rated 4 out of 5 stars

I purchased the Double Take foundation but found it a bit heavier than I like. However, I like to wet my small brush and dab the foundation over my nose as that part has large pores and this foundati... See more

Company replied

Rated 4 out of 5 stars

The foundation (baked balance-n-brighten) was delivered quickly however I tested a bit on my wrist first (thankfully) and came out in a rash. I have never had a reaction like that to anything in my al... See more

Company replied


Company details

  1. Cosmetics shop

Written by the company

At Laura Geller Beauty, get gorgeous without the guesswork using high-performance, easy to apply makeup. You can find our best-selling Spackle primer, to our unique Baked Balance-n-Brighten Foundation here. Shop our full range today!

Return Policy

No Questions Asked Returns

We proudly stand behind our products and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly exchange or refund items and sales tax – minus the shipping charges – made within 30 days of purchase. No Questions Asked! Return Portal: https://returns.laurageller.com/#/

Contact info

3.9

Great

TrustScore 4 out of 5

21K reviews

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Rated 5 out of 5 stars

Never recieved the product

Never recieved the product. I will never order again from.this site. Will buy locally from now on. Laura Geller has reached out to apologize for the problem with my shipment .
Thank you for acknowledging me as being a small part of the e-commerce world. And things do happen sometimes beyond our control. I may in the future be looking to do business with your organization again
Thanks for listening to my story. Shout out to a class act!!@

11 November 2025
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Hi Donna. There is nothing more frustrating than looking forward to a new product only for it to never show up, and we completely understand why you’d feel like walking away from ordering online altogether. That is definitely not the experience we want for you. Since the tracking or delivery has clearly failed somewhere along the line, We want to make sure we set this right immediately. We truly value your support. Our Customer Service Team would be happy to help. Please reach out to them via Live Chat on our website at www.Laurageller.com. Thank you for giving us the opportunity to make this right and regain your trust. We look forward to hearing from you.

Rated 1 out of 5 stars

I had really high hopes for this

I had really high hopes for this. It seemed to be amazing. I am not impressed. I've had it for a while now and it's kind of ok. There's no coverage, it softens nothing. It evens nothing out. I do not recommend.

25 February 2026
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Hi Celeste. We're sorry to hear that. It’s always such a letdown when you’re excited to try something new, especially with high hopes, only to feel like it’s just kind of ok and not delivering on the coverage or softening you were looking for. You shouldn't have to settle for a product that feels like it’s doing nothing for your skin. Since it isn't hitting the mark for you, we’d love to see how we can fix this. We know things haven't been smooth, so as a genuine thank you for your patience, we’ve process a 20% refund to your account. If there is anything else we can do to make things easier, please don’t hesitate to reach out. We're here to help.

Rated 5 out of 5 stars

I don't usually wear makeup

I don't usually wear makeup, but I had to buy these two lipsticks! They each contain a color duo which i love! Very affordable on sale so I took advantage of the opportunity. They were delivered exactly as described. We'll worth the money!!!

Pat

29 November 2025
Rated 5 out of 5 stars

The color corrector was new for me

The color corrector was new for me. I've used your products before ordering this, so I knew they are good. This cc helps to hide uneven dark circles under the eyes ..I actually used it prior to using your baked foundation. WIN!

9 April 2026
Rated 3 out of 5 stars

Maybe I missed something

Maybe I missed something, but I didn't realize these products are really just baked, compressed powder. Found them to be dry, with poor coverage. Disappointed.

9 April 2026
Laura Geller Beauty logo

Reply from Laura Geller Beauty

We’re very sorry to hear that the products didn’t meet your expectations. Our baked formulas are designed to be lightweight and buildable, but we understand that makeup preferences can vary and that the texture and coverage may not suit everyone. We truly appreciate you sharing your honest feedback, as it helps us improve.

Rated 1 out of 5 stars

Absolutely shocking service !!!

Absolutely shocking service !!!!
They have my money and my parcel has not even arrived .
They keep fobbing me off with excuses about how it’s on its way !!!!
They have ignored my emails for the last few days . Just so rude and bad service
I just want my refund back and I would Most certainly Never recommend them to anyone I speak to !!!

17 April 2026
Unprompted review
Laura Geller Beauty logo

Reply from Laura Geller Beauty

We’re truly sorry for the frustration and disappointment this situation has caused. We understand how upsetting it is to have paid for an order that hasn’t arrived, and we sincerely apologize if our communication has not met your expectations.
Please rest assured that this was never our intention. We’d like to look into this matter immediately and help resolve it for you as quickly as possible. If the order is confirmed as not delivered, we can assist with processing a refund or providing the appropriate resolution based on your preference.
We value your time and patience, and we appreciate the opportunity to make this right. Kindly reply with your order details so we can proceed right away.

Rated 3 out of 5 stars

Not impressed

Not impressed. Still use but not the makeup as flattering as described in ad.

30 November 2025
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Thank you for sharing your honest feedback. We’re sorry to hear that the makeup didn’t meet your expectations or feel as flattering as shown in the advertisement. We understand that makeup results can vary depending on personal preference, skin type, and application, but we truly regret any disappointment this caused.
We appreciate you continuing to use other products, and your feedback is important to us as it helps us improve. If you’d like, we’d be happy to offer tips, product recommendations, or explore options that may better suit your needs.

Rated 1 out of 5 stars

Missing Order and No response

I placed an order on April 14th and was charged on my card at that time. The order tracking says it was shipped and on April 18th the tracking said it was Out for Delivery (with UNI ?) yet has still not been delivered as of today April 30th. I have called several different phone numbers and was told that they do not handle missing orders on the phone. I was told to email my issue which I did and have not heard anything back. I have also tried the chat two days in a row and both days multiple times I get Click New Conversation then after typing and sending I get Sorry we are experiencing a problem -- Refresh!!!! Over and over and over...very frustrating! My order number is LGS15650622 Help! R Falcone

30 April 2026
Unprompted review
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Hi John. We can completely relate to how incredibly exhausting this has been for you. It is one thing for a package to be delayed, but it’s another thing entirely to feel like you’re being ghosted by customer service while stuck in a loop of broken chat windows and Refresh errors. Seeing that your order was Out for Delivery all the way back on April 18th and still having nothing in your hands by the 30th is unacceptable. You’ve done everything right calling, emailing, and trying the chat and the last thing you should have to deal with is a brick wall when you're just looking for your order. We truly value your support. Our Customer Service Team would be happy to help. Please reach out to them via Live Chat on our website at www.Laurageller.com. Thank you for giving us the opportunity to make this right and regain your trust. We look forward to hearing from you.

Rated 2 out of 5 stars

Matte finish. Not for dry or mature skin.

Like the packaging and also the idea of three products plus a brush to do pretty much everything but the baked foundation is drying on my skin and shows up the lines as it’s very matte. Enormous hype and now being bombarded by marketing emails but won’t be buying again. I’ll persevere and use it with a heavy moisturiser to counteract the drying effect. Glad I bought the stuff on sale and not full price, although I now think that’s a sales con.

30 April 2026
Unprompted review
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Hi Valued customer. We really appreciate you being so upfront with us. It’s great to hear you liked the concept and packaging, but we’re honestly so sorry the foundation itself is feeling too matte and drying for your skin. We know how confusing it is when a product highlights lines instead of blurring them, and you definitely shouldn’t have to extra-moisturize just to make a product work. We also hear you loud and clear on the marketing and pricing concerns. We never want you to feel overwhelmed or like the value isn't there. We truly value you. Our Customer Service Team would be happy to help. Please reach out to them via Live Chat on our website at www.Laurageller.com. Thank you for giving us the opportunity to make this right and regain your trust. We look forward to hearing from you.

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