Poor quality service, I am trying to return the dresses but no information is available. They offered me a combo with 3 dresses for around £60. however, 1) the order took weeks to arrive, 2) they sent... See more
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Ordered a dress, received a confirmation via the shop app. I sent them a message asking if it would arrive before the 28th June (ordered on the 7th) it’s labelled as ready to ship but received no cont... See more
Awful experience for me!!!!! I order a dress a month ago and they lost my parcel. I’m trying to connect with someone but no response. I pay extra for shipping insurance but anyway they’re scammers!!!... See more
Please inform customers when items are out of stock right on the website. Also, please do not send shipping confirmation e-mails after cancelled and refunded orders. Thank you.
Company replied
Company details
Contact info
200 Continental Drive, Suite 401, 19713, Newark, United States
- +84704932349
- Support@lavaclothin.com
- lavaclothin.com
For anyone thinking this is shipping…
For anyone thinking this is shipping from within the states - it’s not. I ordered it on Oct 11th, we’re now into November and it still hasn’t arrived.
3 November 2021
Reply from Lavaclothin
Hi Karsen,
I'm sorry to hear you haven't yet received your order. The item was shipped and expected to arrive soon. I have told a representative to contact and inform you of the status of your order. Please check your inbox and contact us if you have any questions.
Thanks for your understanding.
I have order some cloths
I have order some cloths, and I do live in Australia. I ordered them about 3 weeks ago and still haven’t had a response.
I don’t not think bad of the company but I would like to know what is happening with my order.
Order number #1746
18 October 2021
Unprompted review
Reply from Lavaclothin
Dear Michael,
I'm sorry to hear you haven't yet received your order. The item has shipped out for quite some time, and I also told a representative to contact and inform you of the status of your order. Please check your inbox and contact us if you have any questions.
Very responsive and informative
Very responsive and informative. Can't wait for the package to arrive.
12 October 2021
Reply from Lavaclothin
Hi there,
Thank you so much for your review! We appreciate it and are always happy to receive it. We can't wait to hear about more of your positive experiences and want to thank you for choosing Lava.
Please reach out to us anytime if you need any assistance with the order.
Customer service was great thanks for…
Customer service was great thanks for all the updates haven't received it yet
2 October 2021
Reply from Lavaclothin
Hi Jeffrey,
We are thrilled that you enjoy the experience. We work extremely hard to ensure that our customers have a positive experience with us. Thank you for selecting Lava Clothin! Please reach out to us anytime if you need any further assistance.
Please inform customers when items are…
Please inform customers when items are out of stock right on the website. Also, please do not send shipping confirmation e-mails after cancelled and refunded orders. Thank you.
27 September 2021
Reply from Lavaclothin
Hi Lizzie,
We’re sorry to hear your experience with us hasn’t been the most positive, we will check on the issue to figure it out and give you a better experience in the future.
Thank you for your time and understanding in this matter
Amazing customer service
Amazing customer service, these folks reply to emails and work stuff out. I wish all companies were like Lava!
24 September 2021
Reply from Lavaclothin
Hi Izen,
Thank you so much! We appreciate your feedback and are always happy to receive it. We can't wait to hear about more of your positive experiences and want to thank you for choosing Lava.
Still waiting on order
18 September 2021
Reply from Lavaclothin
Hi Will,
I'm sorry to hear you haven't yet received your order. The item has shipped out for quite some time, and I also told a representative to contact and inform you of the status of your order. Please check your inbox and contact us if you have any questions.
After waiting 3 months the shirt…
After waiting 3 months the shirt arrived. The shirt itself is of extremely low quality from loose threads to poor workmanship, the pattern isn't quite the same as the posted image. Wasn't worth the wait and most certainly wasn't worth the $60 I paid... Not impressed.
12 September 2021
Unprompted review
Reply from Lavaclothin
Hi Shawn,
Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive but you might misunderstand something here as the delivery time was delayed and the item arrived within 2 to 3 weeks, please check the information again.
In addition, we always try to offer the best quality with an affordable price and it is disappointing to hear that it did not match your expectation. We will try to improve the service in the near future.
Really poor- jumper came and was not…
Really poor- jumper came and was not what requested in addition when emailed for a replacement was told best can do is get 20% discount whilst acknowledging there were mistakes and it was wrong? Crazy
8 September 2021
Reply from Lavaclothin
Hi Naylor,
Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive but we always try to offer the best quality at an affordable price and it is disappointing to hear that it did not match your expectation. We will try to improve the service in the near future.
They took my money off my card then…
They took my money off my card then wanted a picture of my credit card. Nobody sends pictures of credit card on internet. I am going to put this on social media as a warning to be aware of lava clothing
18 August 2021
Reply from Lavaclothin
Hi Gary,
Please keep in mind that for high-value orders, we only require a photo of you with your name and the last four numbers on your credit card, not the entire number set. Furthermore, we canceled the payment and issued a refund immediately after you refused to provide the information. You should check your credit card again. Thank you!
I ordered the Ferrari Hawaiian style…
I ordered the Ferrari Hawaiian style shirt and it was delivered faster than expected and looks great!! I'll be purchasing more from Lavaclothin soon.
12 August 2021
Reply from Lavaclothin
Hi Chris,
Thank you very much for taking the time to write a review. We're thrilled you like the shirt ! Quality is unquestionably a standard that we strive for in all of our products, and we can't wait to provide you with many more great products in the future!
Reply from Lavaclothin
Hi Robert,
Thank you incredibly much! We appreciate your feedback and are always happy to receive it. We can't wait to hear about more of your positive experiences and want to thank you for choosing Lava.
Great sizing
Great sizing, variety and good quality. It took a while to reach Australia, but all good.
2 August 2021
Reply from Lavaclothin
Hi there,
Thank you for taking the time to write a review for us! We are happy that you are pleased with your purchase. We put in a lot of effort to ensure that our customers have a good time with us. We will make every effort to enhance the delivery time so that you have a better experience next time.
Thank you for making the decision to use Lava Clothin! We appreciate you!
It’s been a month and I’m waiting for…
It’s been a month and I’m waiting for my delivery on the Shop app. It says ‘waiting for tracking’ like am I supposed to do something for them to hurry the hell up and track my package?
25 July 2021
Reply from Lavaclothin
Hi Benny,
I am sorry for any inconvenience caused. We have tried to contact you several times to ask for the custom name but never heard back. Please check your inbox/ spam and reply to us so we can proceed with the order. You can also send an email to support@lavaclothin.com so our support team can take better care of this.
Thank you for your understanding!
Was excited to get my shirt ordered xl got small can't even give to my wife she is medium this sucks
Shirt was supposed to be xl I got small this sucks was exited
9 June 2021
Reply from Lavaclothin
Hi James,
I have looked at your order and found that you actually ordered a T-shirt in Small, which explains why you received a small one. We also sent you an email with the order receipt for you to check again. Please check it accordingly.
Thank you!
Got hoodie today very happy with it
10 May 2021
Reply from Lavaclothin
Hi there,
Thank you so much for taking the time to leave us a review! We are so glad you are happy with your product. We work so hard to make sure our customers have a positive experience with us and seeing that you loved the hoodie is everything we strive for. Thank you for deciding to choose Lava Clothin! We appreciate you!
Thanks and best regards,
Cats & Wine Canvas
Gorgeous canvas, well made, arrived quickly and Lavaclothin was a pleasure to order from!
6 May 2021
Reply from Lavaclothin
Hi Eaton,
Thank you so much! We appreciate you leaving a review and always are happy to have feedback. We can't wait to hear more of your positive experiences and want to thank you for being a Lava customer.
Thank you!
Reply from Lavaclothin
Hi Janey,
I have contacted the carrier and been informed that your order was delivered on April 30th. And I also told an agent to reach you out via email, please check and reply to us if there is anything else we can assist you with.
Thank you!
Worst company
Worst company! Takes weeks to ship an order. Phone number is non-working. Would not respond to any emails. Had to file a case and only then, they started to reply to emails. Terrible service!
21 April 2021
Reply from Lavaclothin
Hi Aleksey,
We are sorry for the delays in delivery. This is not normally happened and we are working with the carrier on this issue to deliver items as quickly as possible. In addition, the item was delivered last week and we do hope you were loving it.
Unfortunately, there is no record of your email reaching out to us except for the one you replied to ours. Having said that, we hear you and will try harder to keep everything posted to our customers.
Kind regards,
Face Mask
Thank you for my Lovely Mask, you had good updates about my parcel & I love the quality.
17 April 2021
Reply from Lavaclothin
Hi Vicki,
We are thrilled to know that you love the item. We work so hard to make sure our customers have a positive experience with us. Thank you for deciding to choose Lava Clothin! We appreciate you!
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