Poor quality service, I am trying to return the dresses but no information is available. They offered me a combo with 3 dresses for around £60. however, 1) the order took weeks to arrive, 2) they sent... See more
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Ordered a dress, received a confirmation via the shop app. I sent them a message asking if it would arrive before the 28th June (ordered on the 7th) it’s labelled as ready to ship but received no cont... See more
Awful experience for me!!!!! I order a dress a month ago and they lost my parcel. I’m trying to connect with someone but no response. I pay extra for shipping insurance but anyway they’re scammers!!!... See more
Please inform customers when items are out of stock right on the website. Also, please do not send shipping confirmation e-mails after cancelled and refunded orders. Thank you.
Company replied
Company details
Contact info
200 Continental Drive, Suite 401, 19713, Newark, United States
- +84704932349
- Support@lavaclothin.com
- lavaclothin.com
Love the tee shirts
16 March 2021
Reply from Lavaclothin
Hello Peggy,
Thank you so much for taking the time to leave us a review! We are so glad you are happy with your product. We work so hard to make sure our partners have a positive experience with us. Thank you for deciding to choose Lava Clothin! We appreciate you!
Thanks and best regards,
No issues so far
No issues so far. I trust that everything will continue smoothly. Items were packaged today. They kept continuous contact. I'll be makin future purchases.
7 March 2021
Reply from Lavaclothin
Hi Summer,
Thank you so much! We appreciate you leaving a review and always are happy to have feedback. We can't wait to hear more of your positive experiences and want to thank you for being a Lava Clothing customer.
Kind regards,
I have I really hope they get back to meheard nothing about my order…
I have heard nothing about my order leaving multiple emails, one email they returned automated that said to put in my email address and my order number for tracking info which did nothing when I did it. I really hope they get back to me
2 March 2021
Unprompted review
Reply from Lavaclothin
Hi Cherie,
Thank you for writing a review. We are sorry to hear you haven't enjoyed working with us but we appreciate the opportunity to be able to see what places we need to improve. I can see that all your emails have been replied within 24 hours, however they might end up at spam box. Our agents also sent a new email to keep you posted, please check it for further updates.
Thanks and kind regards!
Still don't have our order
22 February 2021
Reply from Lavaclothin
Dear Charlene,
Sorry to hear that your order has not arrived yet. We understand the frustration and we apologize for any inconvenience caused. We did send you an email for further updates, please check your mailbox. If you do have any other questions or queries please get in touch.
Have a good day!
I have not received my order
21 February 2021
Reply from Lavaclothin
Hi Josh,
I regret to hear that you have not received your order yet. Our agent has been in touch and updated the order status. Please check your mailbox and reach us out for any inquiries.
Thanks and best regards,
Communication
I have email twice, once for an update on my item #1185 and another cancelling the item because of lack of communication. I think that's bad/poor for any business
19 February 2021
Reply from Lavaclothin
Hi Manuel,
We are sorry that your experience with us has not been the best. I have looked at your order and unfortunately there was no record of your contact. We also sent you an email with information about the order, please check it out.
Have a good day!
PayPal is a nasty company with no…
PayPal is a nasty company with no regard for meeting it's advertised commitments of not charging my credit card until the order has been shipped. Order placed on February 4th. PayPal lies. They charged my credit card the day following the order being placed. Today, February 18th I received notice from PayPal my order has been shipped. Many thanks to PayPal for its greedy capitalistic business strategy - screw the little guy!!!!
Your company should find other means to process payment rather than partnering with PayPal.
I had planned to order more of these sweaters - they are unique and beautiful. But I will search for another supplier.
18 February 2021
Reply from Lavaclothin
Dear Dampster,
Paypal is one of the most popular payment method here in the US, which is also the reason why we choose it for user convenience. Having said that, we regret to hear it does not work for you. Regarding the order, we have kept you updated with order status via email, please check that out. And do not hesitate to contact us if you need any assistance.
Kind regards,
I’ve not received my order yet and it’s…
I’ve not received my order yet and it’s not shipped out yet I’m so sad right now.
17 February 2021
Reply from Lavaclothin
Dear Amber,
I regret to hear that you have not received your order yet. Our agent has been in touch and updated the order status. Please check your mailbox and reach us out for any inquiries.
Thanks and best regards,
Never received the product and no one…
Never received the product and no one is explaining.
15 February 2021
Reply from Lavaclothin
Dear Darlene,
Thank you so much for leaving us a review as we always like to get feedback on the ways we can improve. We understand your concerns and frustrations! After inspection, I found that our agent did reach out to give you information about the order, please check your mail and spam box and reply to let us know if you have any other inquiries.
Looking forward to hearing from you soon.
Thank you
did not get order
I have not get the product and i ordered it on the second of Feb. please tell me if it was shipped or is it out of stock.
12 February 2021
Reply from Lavaclothin
Hi there, Robert!
We want to thank you for taking time out of your day to leave us a review. We are more than happy to hear how much you are enjoying our product , that we work so hard to provide, and our hard working customer support team members.
We are looking forward to hearing more of your positive experiences.
Have a good day!
I STILL haven't received the item and…
I STILL haven't received the item and it's been almost 3 weeks. Tracking stopped at Shanghai.
9 February 2021
Reply from Lavaclothin
Hi Linda,
Sorry to hear that your cards did not arrive with you when expected. I can see that they were dispatched from us on time and that the courier had some issues with the schedule. The status is now updated and we also sent you an email to give further information. Please check it and reply to us whenever you have any inquiries.
Thanks for you patience!
I still don't have my product and it…
I still don't have my product and it keeps going back and forth through sorting center and customs
9 February 2021
Reply from Lavaclothin
Hi Jessica,
Sorry to hear your order did not arrive with you in line with the estimated delivery date. After checking, I found that the item was delivered on Feb 13th to your address, if you have not received it, please reach us at support@lavaclothin.com, we will be more than happy to assist.
Thank you very much!
Reply from Lavaclothin
Hi Joan,
Thanks so much for taking the time to leave a review. We're so glad you are loving the quality of the quilt! Quality is definitely a standard that we work towards providing in every product, and we can't wait to provide you with many more great POD products in the future!
Thanks for being a customer of Lava Clothin!
Happy with product and delivery time.
4 February 2021
Reply from Lavaclothin
Hi George. We want to thank you for taking time out of your day to leave us a review. We are more than happy to hear how much you are enjoying our product selection, that we work so hard to provide, and our hard working customer support team members. We are looking forward to hearing more of your positive experiences. We thank you for being a customer of Lava Clothin!
Good price and fast delivery.
31 January 2021
Reply from Lavaclothin
Thank you so much for taking the time to leave us a review, Pauline! We are so glad you are happy with your product, so much so that you made more orders. We work so hard to make sure our customers have a positive experience with us. Thank you for choosing Lava Clothin! We appreciate you!
Have not received
It has been 2 weeks since the purchase and I have not received my purchase and/or a shipping confirmation
25 January 2021
Reply from Lavaclothin
Steve, Sorry to hear that your order has not arrived yet. I can see that although we dispatched the order earlier than expected , due to issues with the courier, the process has been extended much longer than expected.
We understand the frustration and we apologize for any inconvenience caused. We did send you an email for further updates, please check your mailbox. If you do have any other questions or queries please get in touch.
The t-shirt didn’t fit ..
The t-shirt didn’t fit ... very disappointed as it was a Christmas present - I guess not your fault but nevertheless that’s my feedback
24 January 2021
Long shipment wrong item
The product was order December 27th and arrived on January 20th. I was the wrong design of sweat shirt for the amount of money paid ($44) I would have thought it would have been here sooner or the correct design. Lesson learned.
22 January 2021
Reply from Lavaclothin
Hi Colleen,
Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive, but I hope we can improve it! Our agents do reach out to investigate and rectify the issue. Please give us a chance to check on this and assist you.
Thank you!
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