La Vie en Rose Reviews 

Disappointed with La Vie en Rose Customer Service 🛑

I recently purchased a bra from the La Vie en Rose store in Moncton. As a breast cancer survivor, I cannot wear wired bras, and this one seemed comfortable when I tried it on in-store. Unfortunately, wearing it for the first time was incredibly painful — the side boning felt like it was stabbing into my skin. I had to remove it during the day due to the discomfort.

I reached out to customer service, hoping for understanding and a refund or exchange, especially given my medical history. Sadly, I received a cold, scripted response stating that because the tags were removed and it had been worn, they couldn’t help me.

I understand policies exist, but compassion and flexibility should too — especially when a product causes physical pain. I expected better from a brand that promotes comfort and support for women.

I hope La Vie en Rose reconsiders how they handle situations like this. Until then, I’ll be shopping elsewhere.

#CustomerServiceMatters #LaVieEnRose #DisappointedCustomer #BreastCancerAwareness

Delivering issues. I was not home. No idea a signature was required. No warning at all, no email, no text message that a delivery was on its way. I had no way to pick up the order. They would not re-ship. They only gave me a partial refund. The refund look too long. Miserable experience.

If i could give them a zero i would.. I have been a customer for many years and i guess i haven't had to return anything so didn't have this awful experience. I bought some things online with paypal. The reason for using paypal was for online shopping and it's a bit more safe than using a credit card. When i received the stuff in the mail, it didn't fit so i wanted to return them. I find out online that using paypal, they won't return your money if you take the items to the store. Odd because it's like using cash. And having to mail items in, you have to pay $12 for the shipping. So i do that.. even though it's ridiculous.. and they received the items over a week ago. No email confirmation and no refund. And trying to get a hold of customer service is even worse. You seem to always be talking to a bot.. And never an apology whatsoever. Won't be shopping there again.

My online purchase was very simple. My bras arrived within a few days. Sadly I had to return one of them due to sizing but the return process was very simple. The quality of the bra I bought was really nice and it fit well. It's nice to have no issues for a change.

I wouldnt even give a one!! but had too!!! Bought a bathing suit top in which the staff sized for me, first time wearing it the wire popped out, they exchanged it no problem (even said must have been a manufacturer defect) wore the exact exchange one and the same thing happened same wire popped out, thought ok something is defective in the product and thought ok need to exchange it for a different one and NOPE rude customer service all around their excuse was not their problem mine it is how I must have taken care of it ?? taken care of it wore it one time and it literally happened with in half hour wearing it!!!!!

Bought a nursing bra and it didn’t last past 3 months of wearing it. Very low quality material and make. I contacted customer service and they said this is “normal” for regular wear and they wouldn’t replace it.

I would like to Thank Sam from the La Vie en Rose in Oshawa off of Laval. She went wayyyyy above and beyond her job to make my 79 year old Mother feel comfortable. We were having an extremely difficult time trying to find my Mother some Masectamy Bra’s. Sam could have easily just said they didn’t have one for her to try on but as we were leaving she came out and called us over as she had found one for her to try on. Sam then took my Mom to the fitting room and helped her try it on. My Mom said she was so nice to her. My Mom was worried that Sam would be uncomfortable with helping her due to her Masectamy and prosthesis. She wasn’t at all phased by it and in fact made my Mom feel so good about herself. My Mom did leave with two new bras that made her feel (as she put it) like she was normal. I can’t thank Sam enough for her kindness towards my Mom. If anyone out there is looking for anything to make them feel good about themselves, Sam is your girl. Way to go La Vie en Rose, She’s a keeper.

Absolutely Terrible Experience – Stay Away!

I ordered several swimsuits from La Vie en Rose and never even received my parcel. The delivery was handled by Purolator, and when I went to pick it up the very next day from the designated pickup point, I was told it wasn’t there. I returned the next day, and again – no parcel.

I contacted La Vie en Rose customer service, and they said they would investigate. Later, I was told the parcel was being returned to them and that I would receive a refund once it was received. Over 15 days have passed and still no refund. When I called again, the customer service representative was completely unhelpful and rude. Instead of solving the issue, he told me I would be charged a $12.99 return fee plus tax – even though the parcel was never delivered to me!

I explained that it’s unfair to charge a return fee for a delivery I never received, but was told, “It’s our policy.” This is nothing short of a scam – absolutely unethical, and clearly a money-grab. No apology, no accountability, and the worst customer service I’ve ever dealt with.

I will never shop here again, and I’m posting this review to warn other genuine buyers. Be very careful – if anything goes wrong, you’re on your own.

I purchased an adhesive clip bra in store, and it remained in the packaging and was never used. The bill of sale did not say final sale, the web page did not say final sale, and no one indicated it was final sale in my instore experience. I have now communicated with two levels of customer service, and they keep saying it's a "body product" but there is no definition of body product anywhere on their site. All I am asking is that they acknowledge their willingness to improve communication so their return/exchange policy is clear to purchasers, but they have refused to do so. Very disappointing.

Have shopped in store before. I’ve tried, but didn’t care for their lingerie.
Ordered swimwear online trying to support Canadian businesses. Never again! and the
Parcel isn’t even here. Customer service is atrocious. It’s so bad I’m returning the package unopened when it arrives.

Quality has drastically declined over the years. I do find the quality of their underwear to be ok. Specifically the ones with the logo waist bands. Quality of bras is ok I like the memory foam strapless bra the most. I have multiple pj sets from la vie en rose 1st is a fleece winter pj set, it's good quality warm and not see through lol 2nd is a softer material long sleeve shirt and pants once again it's good and has held up. I recently picked up 2 sets of their summer pjs they are very very bad quality, they are damm see through no soft at all and feel very cheap. Do not buy them.

They canceled my order ”FOR TECHNICAL ISSUES” but surprisingly the technical issues did not affect the other order that I placed half an hour later. I do not feel comfortable buying online from this company anymore. They do not guarantee delivering your placed orders or try to make things up to you. Instead, when you reach out to customer service, they decline to offer any additional assistance. It is a shame that a Canadian company is mistreating their customers when we are trying to support our Canadian businesses. It is my last online order! Not recommended and it is one of my worst online shopping experiences.

Very poor service I ordered a package from them and I never got it.I emailed them but they kept on saying it was delivered.I told them it was not delivered but they kept on arguing that they did.I don’t recommend and I am never going back.

I purchased a swim top in November for a trip in January. I hadn’t worn it until I was on my trip. I had it on for 5 minutes and the stitches for the strap let go rendering it unwearable. I bought this one for surfing believing it would be better quality but my $10 SHEIN suits held up better than this $50 top. They would not replace it or give store credit. Won’t be purchasing from here again!

I got a menstrual panty, the blue one for the heaviest flow and it does not work at all. I have a big blood stain on my couch after less than 2 hours wearing one and their customer service is useless. Dont waste your money on their very shitty products.

Horrible service ZERO

I bought 3 brassiere and 3 bra extenders in Durham La Vie en Rose store. I was told by the cashier that I can return the items with in their return policy if something is wrong with it. I went home and just realized that the other 2 bra extenders were the wrong size. I went to the La Vie en Rose closer to my place ,Eglinton location the following day. I was told that I can’t return or exchanged the extenders since all accessories they sell is on final sale. I was advised to call customer service. which I readily did. The lady customer service put me on hold for quite sometimes and then told me that the manager is not there. She took my email address and told me that she will get back to me via email to let me know the answer to my inquiry. It’s been more than a week now and she never responded back. It was just a totally waste of time speaking to that customer service. I think they should hire staff that’s knowledgeable and has a sense of efficiency. I will never shop on any of their store ever again!!!

Ordered a robe which was a 2 for 1, yet only got 1. Called and emailed and they said you have to add 2 to your cart to get the deal yet those instructions were not there and can't do anything about it. They won't even send 1 to honour their deal. Very poor and unsatisfactory customer service! Beware of getting scammed.

Loyal customer for years and have recently purchased 2 bras that the inside seams lifted up on all the edges in 5-6 months. Customer service was unable to find the details of my order via my account history order number- and after I tracked down all of my purchase details, the management deemed the issue not a fabric defect. Very poor loyalty support.