La Vie en Rose Reviews 

Terrible customer service. The lady that works in Oakville place was so rude and impatient. Although the store was literally empty and I was the only customer there at the time. She was very reluctant to help me find sizes and colors. She was cutting me off all the way. Twice I go to her to ask a question and she snaps at me and does not even let me finish what I am saying. Not going to that location again.

If I could leave a 0, I would. I ordered 3 pieces during the boxing day sale, the package was notified to me as delivered, and yet after searching for it in my area and with neighbours, I could not locate it.

I contacted La Vie en Rose, I contacted their shipping vendor, and a case was opened. I was notified by the shipping agent that the package was lost due to their driver, and they'd close the case. Since then, La Vie en Rose has decided they would not refund me because the vendor told them it was "delivered". I've sent them all the proof I have, even the agent's number, and they reply with, "Sorry you are not able to find your package." Such bullshit.

Never shop with them. Careless, greedy company.

Horrible customer service and very cheap products. Will never purchase from them again.

Their availability they list you can find in their stores do not available, and not sell anymore. Disappointed

I ordered online cyber Monday 8 items for Christmas presents for my daughter's. I never received a shipment. Customer service just kept telling me it would arrive. I can't get a refund because they say it's not technically lost. Very unhelpful service with an uncaring attitude.
I will never shop here again. Worst experience! So disappointed in this Canadian company. Excuses galore but little action in finding my stuff.
Now I have to get gifts again and pay again since they are holding my money. Just awful 😞

I recently bought the fluffy cami and fluffy lounge pant set online. The pictures looked really light and soft and I thought it would be perfect for winter. Firstly it had a chemical smell... fine I will wash it anyway. Second, the material is heavy... like overly heavy and as soft as it looks it's stiff and not very comfortable. I wanted to return if but my only option is in store because of the postal strike abd because it was a "sale" I only have 15 days to return it. I purchased online because I live far from the store, well to darn bad for me. Needless to say, I'm disappointed. I also bought a bunch of underwear, meh they were ok, material not my fav. Not sure I'll be shopping here anymore.

I've been satisfied with my purchases in the past, online and in store. However, my last experience left me disappointed. I bought a pair of pants in-store since they don't have it online. I like them but after one day of wear, one eyelet came off. I talk to the customer service and we try to do an exchange, but there are no other pair in my size. They could check in another store but they are too far from me. Their only other option was a reimbursement, but I would have to give them the pants back.
Even after talking with a supervisor, I wasn't able to get properly compensated.
I suggests that they find a way to transfer between stores, or even ship replacements. They should also also have the possibility for a refund or partial refund when an exchange isn't possible.

DO NOT BUY ONLINE. Ordered two items....Zero cancelation policy!!! Once you place the order that's it, your stuck with your items, not size adjustments, no "modifying the account". The customer service is unhelpful to put it nicely. You can't even ask them to help you sign in to your account to view the order.

Never order from La Vie en Rose online, period. They WILL charge you more than you wanted to pay by up to 35$ and their online customer service is abhorrent, they refuse to cancel orders or modify orders even minutes after you've placed it, if you pay through paypal they will refuse to give you a refund unless you mail back the product (which costs the same amount that you paid extra.. so you're just throwing money away at that point) or give you the option of store credit (so you don't even get your money back), the online customer support will also give you attitude while they refuse to help you in any capacity.

Absolutely the worst customer service i've ever experienced in my 20+ years online shopping.

Bought a bunch of bra's
Never have I had wires snap. 5 wires from different bras I bought snapped in half. 5!!! What the hell. Walmart bras have never even snapped like these. I won't be back!!. I called to talk about this and was told to bad you are past the 30 days. NEVER BUY FROM THEM!!

I was really disappointed when I went to make a return in store. I needed last minute lingerie for my wedding- so I called the store to ask that they select several items in white and set aside for someone to pick them up (as I live an hour from the nearest store). In total I spent over $250 with the intention of keeping a select few. I went to make the return and was told that it was only a 7 day exchange policy and that my only option was a gift card. It was unfortunate that I expected like the majority of retailers- that it was a 30 day exchange policy. I would have really appreciated being made aware of this at the time of purchase. Obviously I now have a gift card I’ll have to spend - but probably won’t make any further purchases after because 7 days isnt very reasonable for anyone who doesn’t live within a 20 minute radius of a store location. 😞

I made a purchase from what I thought was LaVie en rose. Very deep discounted items. Everything looked legit. Then when I went to check email nothing there.? I called credit card company. They verified it was a fraudulent site. I recently made 2 big orders in xl XXL from legit site, products and received immediate email verification, delivery status etc and quality products. None needing to be returned. We have 2 outlets in my area both have friendly knowledgeable staff

Listen to these other reviews when they tell you that the customer service is terrible. It is!!! I bought two swim tops using their sizing chart and inquired about returning them since they were too small. I was even ok with paying the $15 fee for the return label. It was a whole process involving a pdf and waiting days in between replies and when I finally got to the end I was told I was no longer able to return my items. Why? It had been 15 days. I ordered these from Canada (where I dont live), tried on the items a day or two after I received them, messaged them that same day about returns, and by the time I could submit that stupid pdf it had been 15 days. Why the hell is it a 15 day policy when most places give at least 30 days, especially when my package had to be shipped internationally ?? This is crazy. Also the customer support team were rude and didn't even take the effort to check their typos despite taking days to reply to my emails.

Seamless panties fall apart,

An obvious issue with the glue or whatever holds the panties together. Reached out to customer services and was denied a refund due to nothing being wrong with the fabric (besides the seams falling apart). Customer services citing care instructions which are not labeled on the garment, nor specified on the website.

I do not recommend these panties nor do I recommend shopping at la vieen rose unless you want to waste your money

Purchased a Hotel Collection robe. It fell apart within a few months of light wear. Customer service was terrible. No replacement or credit offered. Do not purchase.

Their customer service is just awful all of a sudden. It's so hard to return defective items, fill out PDF, no way to send, call CS, they are RUDE AF, emails, photo of item, etc...........
I will never order from them again!

I purchased a pajama set in early August, washed it twice (according to the label instructions) and noticed that the print on the top was peeling. In September, I wrote La Vie En Rose advising of the quality of the imprint (with images and a scan of my receipt) and requested a refund. They wrote back saying that their clothes are quality tested, that washing temperatures and detergents vary and sorry but they cannot issue a refund. I wrote them back saying that it was the peeling imprint which I had an issue with- that by NO standards, a print should be peeling after two washes if laundered according to the washing instructions. I got no further response from customer service. Their service is severely lacking and has left a bitter taste in my mouth. I will not purchase from them again. There are just too many other stores like them to accept this level of service. I came on this forum- which I have never used before- and from what I've read so far, La Vie En Rose should pay attention to these reviews and elevate their customer service. In a highly competitive market, bad reviews cost a business much more than refunds and they stand to lose a lot of repeat business. No business can sustain bad customer service indefinitely.

Deplorable customer service. I attempted to cancel my order before the items shipped, and was told no. I asked if they would honour a price adjustment (again - before the items were shipped and was purchased only 7 hours before the promotion began), and was told no. These are very simple solutions that an ethical business can offer. La Vie En Rose does not care about the consumer experience. They don’t care about offering small solutions to increase customer satisfaction. They offer absolutely no value from a customer service perspective. My representative was Alexa.

I had bought a beach bag from La Vie en Rose last year. Didn’t get around to using it until this year when we went away.
Used this beach bag for 2 weeks to carry general beach stuff - glasses, Kobo eReader, beach cover up, water bottle, travel mist spray, pack of Kleenex and change purse told hold my cash.
Near the end of week 2, I noticed that the areas around the 3 out of the 4 grommets (where the handles attach) are tearing.
Upon returning from my vacation, I reached out to La Vie customer support and they asked for receipt.
I told them that bag was bought last year and since I had no intention of returning the bag, of course I didn’t keep the receipt.
The bag has their logo on it so they can see it’s their product.
And this was a quality issue - beach bags should not be ripping with 2 weeks of use. And it wasn’t that I used it for 24/7 during these 2 weeks.
They refused to stand by their product and refused to do anything.
This was clearly a manufacturing/quality issue yet they refused to help.
The bag is in perfect condition except for the 3 tears around the grommets. It’s only been used for 2 weeks.
Very disappointed in La Vie en Rose and I will not be buying anything from them again.

Great selection of merchandise.
Knowledgeable staff. Meegan at the Penn Centre was very helpful and found everything I needed. Thank you.