La Vie en Rose Reviews 

Went into the train yards location. Having recently lost a lot of weight i was excited to try pretty bras. 3 salespeople were milling about, not one greeted me. I walked to the sales rack ( wanted to see if i could save a bit) when a salesperson walked by and snottily told me, those are nursing bras, and kept walking. Didn’t ask if i needed help. At this point, I’m about to go into panic mode, my hands were shaking so i walked out. Went next door to my friend who noticed i was upset and came back with me so i could tell them how they made me feel.
Emailed the company when i got home, got a standard we pride ourselves on service blah blah blah. I feel it was just copied and pasted. Dont go there.

I bought a swimsuit a few months ago, which I couldn’t wear until now. I wore it once in a pool, rinsed it with only water by hand afterwards and the next day the colour had faded in patches. I contacted customer service and was told they couldn’t do anything about it and that it wasn’t a fabrication defect. If a bathing suit cannot withstand chlorine, what is it a bathing suit for? It can even be used for the purpose it’s made for. I have owned many bathing suits and none of them have ever faded (even when I didn’t rinse them after the pool!). I loved this bathing suit and now it’s ruined after 1 wear for 1 hour. It cost over $90, which the company is not willing to refund or provide store credit for. Terrible customer service and zero accountability for their product. I would not recommend buying their bathing suits.

This company bullies their employees, makes them cry, will not let them explain anything as that is "talking back", accuses them of not being sick even with a positive covid test and accuses innocent employees of stealing. Terrible place to work.

3 out of the 6 bra's I ordered are "unwearable".
I tried them for a day, and they hurt. They're going into the trash.
A real shame.
La Vie en Rose lost a loyal customer.

Horrible customer service. Bought a bikini in the spring last year, wore it twice in the summer and went to Mexico in October. While in Mexico I was sitting eating lunch when the strap literally just broke apart. Luckily I was wearing a cover up. When I got home I called the customer service number and was told to email pictures and receipt. After multiple emails (some getting lost by them) I was told I was 4 days out of the exchange window and they would not help me. I asked to have this escalated and was completely ignored. After sending a few more emails I had to finally give up. Worst service I’ve ever had.

I went to la vie en Rose yesterday in the outlet mall in Niagara Falls on Mondays Lane. I had the most exceptional sales girl ever her name was Reese - I couldn't have asked for a better salesperson. I was in there for about an hour she was such a good help to me running back and forth getting different sizes helping me do them up just wonderful. They are definitely lucky to have her working for them her attitude her friendliness kudos.... I will definitely be going back there

Worst of the worst customer service with this company. I needed help with 2 different online orders, so I used the online chat. The agents were EXTREMELY rude and not willing to help at all. The attitude is just terrible. I felt as if I was bothering them when this was simply their job. Their website also needs to be updated. Everything’s so slow, nothing works properly. I was charged 4 times for the same order because the website keeps not responding. The company has terrible reviews and still doing nothing to improve their standards. I like their lounge and sleepwear, spent almost $1000 this season, but after these terrible experiences I decided not to spend even $1 on this company again.

Purchased Christmas gifts online and received an email a few days later saying they were behind. I tried to get in contact with customer service to see how far behind they were, if I could pick up my order or cancel. No response. I ordered items from another country the same day that came before my order was even shipped from La Vie.
2 of the 3 bras I purchased get mishaped when washed (I hang dry all my bras but even the washing machine made these unusable after 1 wash)

Purchased $140 of items at the store in Beacon Hill a week ago and I go to return one item because the Bra was damaged (Wire coming out) I go back to the store today there was about 4 patrons in there. And two girls were at the till chit chatting and laughing. Great that they can do that and I mean that. However, they tell me a can't do a return today due to Black Friday sales. It's Saturday. It wasn't busy in the store. I was very disappointed. I was even going to purchase more items today. But now I've changed my mind. I will return my item next week and get my money back and will now rethink if I will shop there again. I work in hospitality so I can make a judgement call to help people when I can.

I have bought 4 or 5 bras there in the last 3 years, and the underwire has always come out on the top of the cup, I emailed the company and they were so patronizing and rude. I will never shop there again and I don't recommend it to anyone.

AVOID AVOID AVOID ! The promos are a scam.. the company is simply a scam ! Them and Bikini village. The customer service in store and online is awful ! I would rather spend my money on better quality then these awful materials !!

Being a brand it should be a quality product!!! Very disappointed. Spent over 100 bucks. Not worth . The material is pathetic. All shrieked. Bad quality ... after one wash, the product is a total waste. They shrink big time also the quality is so bad u cant even think of wearing it for the second time. It total garbage!!!!

I love shopping at La Vie en Rose in person. However, the online shopping experience is so horrible, it's turned me off ever setting foot in the store again. I received a 15% off coupon for a regular priced item for use during my birthday month (which is nice). However, when I entered the promo code at checkout, it says it was invalid. Turns out, it only works if you have ONLY regular-priced items in your cart. If you have any sale items at all, it will just cancel the code immediately. I have never had this kind of trouble online shopping at any other established store (normally, the computer will just automatically apply the code to the lowest-priced regular item. Or at least give you the option of entering a promo code per item, instead of the entire order). So instead of spending $120 at La Vie en Rose as I had planned to, I spent $0. I will likely never spend another nickel there again. Congratulations on alienating a loyal customer, La Vie en Rose.

The online services are HORRIBLE!
There is no way to cancel an order, and if you contact customer service they will not do it or modify the order.
Customer service is also very unhelpful and not kind. Ghita, the rep I had, was not knowledgeable at all. She couldn't answer any of my questions and was not very nice either.
I highly recommend not ordering online.
Also, returns or exchanges are $10.

I went to the Hearland location, and Karen helped me. She was excellent. She is honest, and knows her stuff. Goes the extra mile. Great Service !
Thank you, Anita

Underwear are pretty but go with a size smaller as i find their underwear and swimsuit bottoms do stretch after a couple of wears.

TERRIBLE PLACE TO DO BUSINESS
NOTE: no choice but to choose a star to CONTINUE WITH RATING.
I purchased a gift certificate for a friend in November of 2021. She and I went to La Vie en Rose to shop in July 2022. We picked up quite a few items and my friend passed her gift certificate to use towards payment. She was told the certificate was fraudulent and they would not accept it. Needless to say both of us paid for our items using our credit cards and left the store. After the incident I contacted their head office in Montreal at the number one of the clerks from the store had provided. I was asked to contact them via email. I did and they asked a bunch of questions not at all related to this issue such as the name of the person the certificate was purchased for, what email address I had originally used to purchase certificate. They did not,care how we were treated in the store and refused to credit my credit card and simply sent me another gift certificate that looked exactly the same as the original I had been give which we had been told was fraudulent. I am disgusted with this store and the way they handled my request for credit and how they simply ignored what I had to say. I have yet to be able to convince them I will not be stepping foot in their establishments and that their gift certificate is garbage. BUYER BEWARE STAY AWAY FROM THAT STORE

This company just sucks at taking care of their customers. For one “quick shipping” takes 7 business days to process and 5 business days to ship. Now I don’t expect packages to come in tomorrow, but this should have been clearly stated before I could press order, but they conveniently leave out that shipping itself is not included in this processing time. Next, how does a company not have the ability to cancel an order? Like you have the ability to cancel my order when something goes wrong on your end, but during this processing stage you can’t figure out how to even try to cancel my package? Then when I ask why, your customer service rep has no ability to transfer me to someone who doesn’t just sit on a phone and look up an order?? Which by the way if I wanted to know that my order was going to take 1-12 business days I could have just looked at your email again. What’s even the point of this customer service rep? Also why do you need 7 business days to process an order? What are you making the clothes? Or is it just that this company is behind in using modern tools in your logistics to keep track of what you have available and where. How is it that I can go to your store and so many of your items say they’re available but are actually sold out?

At the very least if you’re gonna have a company that can’t keep up with todays demand, you should have solid customer service. In store reps were unpleasant, not necessarily rude, but man some them were less than helpful, for example getting me the wrong item from the back in the size I was asking about. Then another rep telling me they have no other stock of anything in the back? Didn’t even bother to check. Lastly your customer service reps should have more power than giving me the same information I would be able to get from an email. For example: after 3 business days maybe be able to give me a more accurate estimation than “well it takes 7 business days to process”.

This company is falling behind, if you’re gonna pay for just cheap garbage that breaks after a year (from what other reviewers have said) save your money.

My bra broke within a year (wore 5 times, never washed) and after sending a load of info and wasting my time they do not care about my satisfaction. I am switching, this company sucks!

If I could’ve given zero stars I would have! Bought an adhesive bra after discussing my concern about the adhesive not working in hot weather with multiple store associates. I should’ve stuck with my gut and ignored their “professional advice” - the bra didn’t stick. No returns due to the personal nature of the bra - so now I have paid $32 for a bra that I couldn’t wear when I needed to and have no use for. Customer service is a joke. Avoid purchasing anything from La Vie en Rose. What a colossal waste of time, money and energy!