La Vie en Rose Reviews 

I placed an order over 10 days ago and have been waiting patiently for it's arrival. they decided suddenly to cancel my order without any notification, and when I called them it took em 15min to find my order after sending the confirmation email that I have received and all what she offered was to replace a new order. just wasting my time! Never again. This is unacceptable

Hi, I went today to La Villa Rose at place Alexis Nihon and you I bought an underwear believe it or not she didn’t wanna to give me a bag I had to buy one for two dollars I said no do you have any paper to wrap it in? No she didn’t so believe it or not I had to open my purse take a clean Kleenex and put it in and wrap it in my purse not hygienic La vie en rose can’t even afford a simple a piece of tissue paper to wrap the intimates in they should be ashamed without the profit they make

I never received my purchase. It was to be delivered to my bussiness address so there is no way to leave the parcel at the door when business was closed. They still insisted that it was delivered. I think that leaving a parcel at a cubside to the grab of anyone is a new standard to DELIVERED.
DON'T BUY ONLINE IT'S A SCAM.

They sell a “super absorbency” period panty that doesn’t have great coverage and it leaks everywhere and ruins your cloths and won’t make it right because it was worn…. How else would I know I wasted my money and that these can’t be trusted?

I liked the swimwear I purchased but the quality of accessories was terrible.
The straw beach bag liner is extremely thin and started to tear the first trip. Used one week March 2022 and one week in March 2023. oversized button up shirt coverup did the same- both sleeve ties ripped off. Tried to have it fixed at a tailor who said it’s Poor poor quality and if they fix it will just rip again. Not worth it.
La vie en rose not interested in information.

Horrible customer service. I purchased a white bikini set for $80, I wore it for 1 afternoon and it immediately began noticeably discolouring. (My friend pointed it out). It was part of a very large order and I had no concerns with the other products (3 other swim suit sets, 3 beach covers and a beach bag).

I emailed customer service as soon as we got home from our holiday. She told me their items have all been tested against chlorine fastness and that they can’t accept a return because they don’t know how it was washed or what body products were used.

I literally woke up, put my swimsuit on and went to the pool. No products used except for regular old sunscreen which I sure hope a bathing suit would be made to withstand. I’ve never had a white suit immediately discolour like that before and I’m so upset with their customer service. They couldn’t be bothered to even offer a minor discount on a future purchase or a few store credits (which in the end would make me spend more money right?!)

I won’t shop here again, I recommend you stick with Knix or CUPSHE who refunds your money immediately and doesn’t even ask for the item to be returned.

I was fitted for a no wire bra in the store. Wore it the next day and it was very uncomfortable. I persevered and took it off at the end of the day with soreness on my shoulders, back and ribcage. I contacted their customer service about returning/exchanging it and their answer was a hard NO! I feel that this is really poor customer service since they did the fitting.

Finished my shift in the plaza today, went to my car in the pouring rain to get the things I had to return. The cashier said, we are not taking returns today. I said, seriously!! Its not boxing day. My store where I work takes returns anytime. I would have returned and bought something else. Tomorrow when they are taking returns, I will return only, and not buy from this store again. Very poor customer service.

Do not buy any item on this site,they are scammer from china. I bought summer pajama set was on sale that time, worth 56 canadian dollars waited for 4 weeks. Then when they delivered ,i opened the box its not pajama its a silver necklace so frustrated .i contacted customer service but zero reply....Big scammer...

BAD CUSTOMER EXPERIENCE. End of November 23 there was a 2 for 1 BRA sale. Bras were 2 for $19.00. Ordered 2 different styles of Bras for a total order of 4 Bras. On the order form, under Quantity, I placed a "1" for each style of Bra. "1" meaning ONE 2 FOR 1 order.
When shipment arrived there were only 2 and there should have been 4 Bras as the promotion was 2 for 1. Emails back and forth to Customer Service resulted in nothing. Refused to honor the 2 for 1 promotion. THE COMPANY OWES ME 2 MORE BRAS BUT REFUSES TO HONOR THE 2 FOR 1 PROMOTION. WILL NEVER PURCHASE ANYTHING FROM THE COMPANY AGAIN.

Won't refund or resend an item I never received, because Purolator confirmed it was delivered. (I obviously didn't get it.) Plus, their "investigation" took three weeks and they didn't follow up until I reached out. Never shopping there again.

I ordered several pjs that were described as "super soft". The items arrived and I was so surprised to see that the fabric was pilling without wear. Look on the inside and pilling everywhere! Poor quality and poor customers service. I returned items and will boycott La Vie en rose. They wrote, "we stand by our brand". Yes, well perhaps so but the brand is unacceptable for wear.

Bad customer service . Bad quality products! Disappointed ☹️.

Items that are final sale are not marked visibly their website or receipts, which feels abnormal to me. Also, their website doesn't allow you to leave reviews, which seems like it's because they are hiding customer complaints.

I spoke to a customer agent over the phone who wasn't able to resolve my issue, to which they asked me to submit a complaint via email, only respond to me again (same person!). I have been asking to speak to a different representative for days, but this particular agent keeps refusing, and continuing to reply back.

I have never heard of a company that allows the same person to address complaints about themselves, or a company that refuses to transfer you to an alternate representative.

In any case, they have not taken any responsibility for the situation. I am disappointed because this is a French Canadian business that I've supported in the past, but I'm uninterested in continuing after this very simple situation cannot be resolved.

I have been to the store twice with my friend and we had a terrible experience! Both times we waited in a long 15 minute line to but bathing on sale for $10 only to find out that they had been yet misplaced by the employees. This also happened to my friend both times.

I wish I can leave no stars, absolutely garbage customer service. I placed an order the items don’t arrive and when I reach out to them regarding my order they say my items were sold out. Then how was I able to place an order in the first place?? Then I plave another order the shipment never arrived, I call them to report my package not arriving and they kept me hanging for 3 weeks just to tell me that fedex confirmed my shipment was delivered so that can’t do anything like seriously, plus I requested for a manager to contact me and no one ever got back to me. Worst customer service very and whoever the manager named Jolie do better.

Can I give no star?
Very unhappy with them. I bought items online and on those items, the icon Hassle free return was clearly indicated. When I tried to return then, they refused then saying it was a final sale. It was written final sale at the bottom of the page, but you had to expand the entire description to see it. The icon wasn’t specifically for the item… I’m fighting this.

Worst sales person ever (DLF MALL INDIA STORE) Day 1 of the store opening and the staff doesn't even know how to talk and behave with customers. Honestly if I want I can purchase the store itself but I won't purchase something I don't need. And the sales person will say things to demean you. Pathetic to say the least. Won't even ever walk into This ridiculous store ever.ans will tell every person I meet how pathetic this store is

I have appreciated the outstanding customer service that was provided last Tuesday by Nathalie. She was very attentive and helpful. She was also knowledgeable and genuinely interested in helping me find the right bra rather than focusing on making a quick sale. Because of her efforts, time and patience, I was able to find something that may work for my son's upcoming wedding. She is a great member of your team and it is important as customers, we feel respected and valued. I would appreciate it you could share this well deserved feedback and my thanks to her.

I went to buy some bras at this store and the girls were very helpful in making sure I had the right fit. I had bought one at a different location that was fitted wrong.
Emily at the Barrhaven location was kind enough to do a complete exchange. Emily sure made my day!!