Lavish Little Style Baby Reviews 263

Reply from Lavish Little Style Baby

Aug 4, 2022

Hey Lauren,

Thank you for taking the time to provide us with your feedback on your order. We are super disappointed to receive your 2 star review, advising that you were disappointed by the price.

We can see that you ordered one of our £15 mystery bundles, of which are filled with £18-£20 worth of items inside, that being said, we're super sad that you felt this should have been worth more. Our £15 bundle is our lowest budget we offer, and so will include the least amount of items, as we hope you can appreciate. We do offer larger bundles with various budgets that do include various quantity of items.

We do offer returns on all non-personalised items, so you are more than welcome to return this for a full refund, please find below a link to our returns page, that provides all information on completing a return.

https://lavishlittlestyle.com/pages/how-to-return

Lavish Little Style Baby x

Reply from Lavish Little Style Baby

Aug 4, 2022

We are super disappointed to see you have left us a 1 star review Nichola, We can see your order number attached to this review and so have taken a look at our emails/orders to find the correspondence from yourself to our team.

We can see you purchased a blanket from our website, and emailed once this had arrived to state you were not happy that the flowers were white and the bow tie was brown, and that you wanted navy blue for both. Unfortunately the team could not possibly know that you did not want the blanket as it comes, but instead wanted different colours, as we were not made aware of this.
We can see the team did reply advising this is how the blanket comes, as shown on the images and as stated within the item description. The item states 'Name Thread Colour' of which you choose Navy Blue, however we were not made aware that you wanted other aspects of the design to be navy blue also, as we hope you can appreciate.

We always recommend checking your junk folder if a reply is not provided within one working day, as our replies can often land there.

However rest assured a reply was given, and your item was provided as purchased.We hope you can reconsider your 1 star review, as incorrect reviews can have a huge impact on a small company.

Lavish Little Style Baby x

Reply from Lavish Little Style Baby

Jul 20, 2022

Hi Ella,



Thank you for taking the time to leave us a review on Trust pilot. We are super disappointed by your 1 star review, stating that you received a faulty item, as looking at the correspondence with our team, we can see that you contacted us, regarding a few loose threads being left on your backpack, after the embroidery had been completed on our machines.

We did advise that this was not done intentionally and it did appear that the team had missed these, when finishing the item. However to not worry as this did not make the item faulty, and they simply just needed snipping off and if you did not feel confident in doing so, we did offer for you to return this to us, alongside offering to pay for the return postage.

You declined returning the item, and stated you wanted a full refund instead. We can again see we agreed to provide you with a full refund, to apologise for the loose threads, that we’re not removed by the team, if the item could be returned, again us covering the cost of postage.

We can see that again this solution was declined and instead you advised that you would be leaving bad reviews and never purchasing from us again. Which is a super disappointing outcome.

As advised in our email correspondence with yourself, we will make sure going forward that all items will be checked more thoroughly, to make sure no loose threads are missed.

Lavish Little Style Baby x