Lawsons (Whetstone) Ltd - Ascot Reviews 

127
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TrustScore 4.5 out of 5

4.6

Englemere Sawmill, London Road, Ascot, SL5 8DG Berkshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Staff always go the extra mile, always follow up on ordered and return phone calls, a joy to deal with

Rated 5 out of 5 stars

I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and... See more

Rated 5 out of 5 stars

A big thanks the Manager Andy Bailey who found the correct timber for racking,for a shipping container thats going to Thailand. The timber had to be ISPM-15 rated.

Rated 5 out of 5 stars

I have been using Lawsons ascot for many years and they have always been great. Since losing everything in a bungalow fire however they have been nothing short of outstanding. My insurance company ha... See more


Company details

  1. #37 of 69 best companies in Timber merchant
  2. #23 of 43 best companies in Building materials store
  3. #15 of 30 best companies in Fence Supply Shop

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

  • Englemere Sawmill, London Road, Ascot, SL5 8DG, Berkshire, United Kingdom

  • 01344 885451

4.6

Excellent

TrustScore 4.5 out of 5

127 reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(127)

780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

At first the service was brilliant

At first the service was brilliant, ordered and delivered exactly when it was meant to be. But if you want a refund be prepared to send multiple emails and make multiple phone calls to keep getting told ‘we will look into it’ still 4 weeks later no money back.

Update….
Got a reply to say this would be sorted as a matter of urgency but again another week later and still no refund. Even after all the info was given as soon as I got there email.

21 July 2022
Lawsons (Whetstone) Ltd - Ascot logo

Reply from Lawsons (Whetstone) Ltd - Ascot

Good afternoon,

apologies that there has been a delay on processing your refund.

please email refunds@lawsons.co.uk with the relevant information and we shall get this sorted as a matter of urgency for you.

Rated 1 out of 5 stars

I didn’t receive copy of the invoice…

I didn’t receive copy of the invoice previously I have to call time and time again before I get one

21 July 2022
Lawsons (Whetstone) Ltd - Ascot logo

Reply from Lawsons (Whetstone) Ltd - Ascot

Good afternoon,

please email online@lawsons.co.uk with the order number and site address and we will get an invoice sent straight across for you.

Rated 5 out of 5 stars

My second online order so far

My second online order so far, most competitive price I could find. Good quality timber arrived when it was supposed to, driver was very helpful and friendly. Will definitely use Lawsons ( Ascot branch ) again.

14 July 2022
Rated 3 out of 5 stars

Late delivery with no communication

I ordered 50 softwood brown sleepers. I gave plenty of notice and requested a specific delivery date (Friday 1st July). I waited in ALL DAY... called them late afternoon to be told "someone should have called" as delivery could not be fulfilled. "They'll be delivered tomorrow". That was a Saturday morning and no use for the people I arranged to help me move them... did it on my own! Thanks Lawsons!

14 July 2022
Rated 5 out of 5 stars

True line fencing

Always a pleasure to deal with it's the only local supplier I use as they look after you and always willing to help reasonably priced and stock readily available for collection

15 June 2022
Rated 5 out of 5 stars

Simply the Best

My order arrived not the best but after speaking to a man at Lawsons he sent me replacement wood . So happy well get all my building materials from Lawsons at Ascot in the future.

13 June 2022
Lawsons (Whetstone) Ltd - Ascot logo

Reply from Lawsons (Whetstone) Ltd - Ascot

Good morning Paul,

Firstly i apologise for the service you have received, Lawsons strive to ensure a quality service delivered every time.

Please email online@lawsons.co.uk and we shall work to rectify this issue with the quality of wood for you.

Rated 2 out of 5 stars

dont stick to the price quoted and…

dont stick to the price quoted and always late!!

8 June 2022
Lawsons (Whetstone) Ltd - Ascot logo

Reply from Lawsons (Whetstone) Ltd - Ascot

Good morning Mark,

If you have received a quotation valid within the timeframe (usually 7 days-14 days) then we should honour any price agreed.

I apologise that you are unhappy with the deliveries being late and at Lawsons we strive to ensure our deliveries are completed on time and in full.

Please get in touch regarding the price discrepancy and we will rectify this for you.

Rated 1 out of 5 stars

Rip off

I bought a bag of sand for £50, two days later i was charged £62 for the same bag. When I bought this up in the shop the staff were incredibly rude and didn’t offer a satisfactory reason for this. They also charge £9:50 for a bag of cement on account which is extortionate. Everything is very overpriced compared to other builders merchants and most of the staff appear to be on another planet. I will never use them again

8 June 2022
Lawsons (Whetstone) Ltd - Ascot logo

Reply from Lawsons (Whetstone) Ltd - Ascot

Good morning, apologies to hear you are dissatisfied with the service you have received.

I have sent you an email with an offer attached should you wish to use us again in the future.

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