Layla.ai Trip Planner Reviews 75

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers had a great experience with this company. Customers are really happy with the holidays planned, often describing them as their best trips ever. People find the user experience to be smooth, easy, and a game-changer for travel planning, with many appreciating the personalized and relevant suggestions from the AI. The booking process is frequently highlighted as helpful and efficient, with some customers particularly valuing the option to finalize plans with a human agent. However, some people were dissatisfied with the service, reporting issues where their planned itineraries were lost or changed. A few other people also felt that the AI sometimes provided irrelevant suggestions, such as recommending flights for a car trip or not generating a usable trip plan after significant effort.

What people talk about most

Holidays

Consumers generally express satisfaction with their holiday planning experiences. Many reviewers highlight... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the AI tool intuitive, fast,... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers highlight the ease... See more

Artificial intelligence

People report positive experiences with artificial intelligence. Many customers praise the AI's ability to... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the great support and service, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had no idea where to start with planning our destination wedding in Bulgaria so a friend suggested I try Layla and honestly it was a lifesaver. It helped us narrow down hotels, figure out the best r... See more

Company replied

Rated 4 out of 5 stars

Layla helps you to get an idea for what possibilities you have on your vacation. To completely plan a trip, I am not convinced Layla is the best option right now but maybe in the Future. The Customer... See more

Company replied

Rated 4 out of 5 stars

Didn't work, lost all my itinerary after one day -- Spent many hours planning a trip and paid for the ability to download and print itinerary. The next day, it blew up and changed my route times, s... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Layla.ai for a few months now and it’s been such a game changer for the way I plan my travels. It’s like having a super organized travel buddy that always has great suggestions and... See more

Company replied


Company details

  1. Travel agent
  2. Tour operator
  3. Tourist Information Centre
  4. Travel deals

Written by the company

Layla.ai is a next-generation AI Trip Planner built to simplify the way people plan and book trips. Instead of juggling multiple websites, Layla brings everything together: flights, hotels, activities, and itineraries, in one intelligent platform. What Makes Layla Different: Personalized travel planning: Layla adapts to your style, budget, and dates. Complete itineraries: From weekend getaways to multi-city journeys, Layla creates full daily schedules. Live data integration: See real-time flight prices, hotel availability, local events, and weather forecasts. AI-powered efficiency: Save hours of research with smart recommendations tailored to your needs. Features You Can Trust: Budget optimization: Compare options and find the best value for money. Flexible customization: Swap activities, change hotels, or adjust routes instantly. Multi-destination planning: Perfect for road trips, honeymoons, or international adventures. Travel intelligence: Currency conversion, visa requirements, and holiday alerts included in your plan. Why Travelers Rely on Layla: 8M+ trips planned worldwide with high satisfaction. Smarter everyday: AI scans live data to suggest the best times to book. Trusted travel partner: Always up to date, always tailored to you. Our Mission: Layla.ai’s mission is to bring trust, convenience, and inspiration back to travel planning. We act as your digital AI travel agent, making every journey smoother, every itinerary smarter, and every trip more memorable.


Contact info

4.0

Great

TrustScore 4 out of 5

75 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I started with the free trial and…

I started with the free trial and immediately canceled the subscription to avoid being charged with the annual payment.
No use. Of course I was charged and there is no option how to unsubscribe.
Avoid!

23 September 2025
Unprompted review
Layla.ai Trip Planner logo

Reply from Layla.ai Trip Planner

Hi Nii, I’m really sorry for the hassle. We checked and couldn’t find any transaction under your name. Please email help@layla.ai with the email you used to sign up. We’ll locate your account, and issue a refund immediately. We never want surprise charges, and we’ll make this right.

Rated 4 out of 5 stars

Mixed feelings about it

Didn't work, lost all my itinerary after one day -- Spent many hours planning a trip and paid for the ability to download and print itinerary. The next day, it blew up and changed my route times, stays and lost much of what was already there. When I troubleshooted, per their recommendations all was lost. Couldn't retrieve plan and they wanted be to sign up again saying that I reached by limit as a guest. Very frustrating...

Updated - Layla was very helpful and in the end I feel it was user error "My Fault" that it didn't work for me. They responded to my concerns and have been understanding. My original posting above was out of frustration. I'm pretty sure it was user error "my fault" and have figured my trip plans the old fashion way. To be honest, I was able to use some of the recommendations offered by Layla which in the end was helpful. I put a lot of time into figuring out the AI platform (which was new to me), my trip plans and was frustrated when I lost everything.

5 September 2025
Unprompted review
Layla.ai Trip Planner logo

Reply from Layla.ai Trip Planner

We really appreciate you taking the time to update your review. It is totally understandable to feel frustrated when tech gets in the way of a long planning session, so please don't be hard on yourself about it. We are just happy we could support you and that you found some value in our suggestions for your trip. We are constantly working to make the platform easier to use for everyone, so your feedback is actually a big help to us

Rated 5 out of 5 stars

A great app for travel planning!

A great app for travel planning! Much better than ChatGPT 🙏

21 June 2025
Unprompted review
Layla.ai Trip Planner logo

Reply from Layla.ai Trip Planner

Thank you for the wonderful feedback. We designed Layla to handle the unique details of travel that general AI might miss, so seeing a comparison like this is very rewarding for our team. We hope you enjoy using the app for all your future trips!

Rated 5 out of 5 stars

Great interface

Great user interface and a cool idea with detailed trips.

21 June 2025
Unprompted review
Layla.ai Trip Planner logo

Reply from Layla.ai Trip Planner

We really appreciate the kind words! It is awesome to know that the interface and our trip details are helping you plan your adventures. We are constantly adding new features to make the experience even better, so thank you for the support and the high praise!

Rated 5 out of 5 stars

Very cool app

Been trynna plan this vacation to the bahamas for a very long time. Layla really laid it all out end to end and helped tweak it to my budget. It was seriously cool!!

14 May 2025
Unprompted review
Layla.ai Trip Planner logo

Reply from Layla.ai Trip Planner

That is what we like to see! There is nothing better than seeing a long-term dream trip finally come together, especially when the budget actually works out. We are stoked that you found the platform cool to use, and we cannot wait to hear how the trip goes. Thanks for choosing Layla to help you plan your getaway!

Rated 5 out of 5 stars

I used Layla prime to plan my Japan…

I used Layla prime to plan my Japan trip and loved everything about it. It gave a perfect route for all the cities that I needed and had curated video guides for hidden gems around the city!
Definitely worth the money

21 June 2025
Unprompted review
Layla.ai Trip Planner logo

Reply from Layla.ai Trip Planner

Thank you so much for the kind words! Honestly, Japan can be a bit overwhelming to map out on your own, so we’re just glad we could help you get it all organized. Knowing those 'hidden gem' guides made a difference for you is exactly why we do this. We really appreciate the support and the 5-star rating, and we wish you an unforgettable trip!

Rated 5 out of 5 stars

Amazing company and amazing product!!

They are shipping crazy fast. Everytime I come back, something changed and improved!

Also the founder is personally answering all customer support messages and really takes the issues seriously! Amazing company and amazing product!!

20 June 2025
Unprompted review
Layla.ai Trip Planner logo

Reply from Layla.ai Trip Planner

We really appreciate the amazing feedback. Building at this speed is a challenge, but seeing users like you recognize the effort makes it all worth it. We are committed to keeping that direct line of communication open and ensuring every issue is handled with care. Thank you for the support, and we cannot wait to show you what we are working on next!

Rated 5 out of 5 stars

WOW! Didn't know a tool like this could make the difference

I’ve been using Layla.ai for a few months now and it’s been such a game changer for the way I plan my travels. It’s like having a super organized travel buddy that always has great suggestions and can actually book things for you.

Thank to Layla.ai, I’ve traveled to places I wouldn’t have even thought about!

Highly recommend it if you love traveling but hate spending hours on 50 different tabs.

20 June 2025
Unprompted review
Layla.ai Trip Planner logo

Reply from Layla.ai Trip Planner

So happy to hear this. Planning should feel exciting, not exhausting, I love being that travel buddy who keeps everything in one place and opens up new destinations you might not have even considered. Can’t wait to see where we head together next! 🌍✨

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