Lazada Reviews 

Lazada is no longer a reliable platform for purchasing items, making your buying experience less than ideal. Most sellers advertise that the item seems very good, but once you receive it doesn't have any quality. A return refund is also not very good. I prefer Shopee.

My case number 154096484501005. This recent purchasing experience got me wonder what happen to their service quality. Bought something on 18 Oct, items not picking up by lazada courier on 23 Oct. Which is the last date of delivery. Contacted live agent Goz, Selin and Yun on 3 different occasion on 23 and 24 Oct, all promise follow up and nothing happen. Worst the last one ask me do i still want the order. Guess they want me to cancel and case close. Is it so hard to get your courier that you would prefer me to cancel the order? This is the first time i encountered this with lazada. So disappointing. No progress whatsoever, no updating..

This has been one of the most frustrating experiences I’ve had with RedMart. I ordered two cartons, but only two bottles were delivered. I requested for a replacement delivery instead of a refund, and the customer service agent promised to call me back within an hour — yet no one ever did.

After waiting over three hours, I called again and spoke to another agent, Priya, who claimed that a refund had already been processed. I told her clearly that the system still shows “pending for review”, which means no action was taken. It’s obvious the first agent didn’t even record my request to arrange a new delivery, and Priya herself didn’t bother to verify the system properly.

Now they keep saying they are “pending reply” — but from whom exactly? It’s ridiculous that no one can simply check the order and see that two bottles cannot possibly equal two cartons based on the payment receipt.

This level of service is completely unacceptable for a platform like RedMart and Lazada. The lack of accountability, poor coordination, and zero follow-up are beyond disappointing. Please fix your system and train your support team properly — customers deserve better than this.

The worst experience as a customer trying to get a resolution from Lazada. The horrible and poor lying customer service staffs on this platform is beyond words. I received a smaller quantity of an item that was supposedly to be a higher quantity. When asked to address this directly, they admit it's their mistake and worse even knowingly insult my intelligence by saying Thank you and when I told them I will get Lazada to intervene. I called 3 times and spoke to Lazada CS and they have the Gall to tell me they will call me back and NEVER did. The last call even made my blood boil. They merely told me to return the item and get back the refund. This inconveniencing me further to drop it of at the location nearest to me, using my time and money. My advise go to Shopee. They are the best at customer resolution.

Not bad, it’s the biggest contributing for southern eastern e-commerce development.

Lazada provides insufficient consumer protection for missing items or substituted items.

I recently purchased from Global Pet Company through Lazada Singapore, three boxes of dog supplements (a total of 360 capsules). A pack of 30 capsules was missing from one box.

When I requested a refund or replacement of the missing items, the seller Global Pet Company became aggressive, calling me a liar and scammer. They refused to provide any CCTV or photograph evidence that they shipped full boxes of the items purchased. They simply highlighted that they pay Lazada’s sales commission.

Lazada instead placed the onus on me the customer to provide photographs of the missing items, which I did to show what was actually in the box. But Lazada found that this was not enough, and rejected my complaint in favour of the seller. How does one show something that was not there?!!!

I was cheated, and Lazada helped the seller cheat!!!

I received my order with missing items. When I submitted a refund request, the seller was rude and accused me of being a liar and scammer. The seller did not provide CCTV/photographic proof that all the items were shipped, but Lazada rejected the refund request.

I have been cheated, and Lazada helped!!!

The worst on line order in my years of ordering online. Firstly, delivery date was never met. Secondly, I sent emails after emails to lazada and got absolutely no response. Then I tried calling lazada several times and couldn’t even speak to anyone! Then I was advised that my account has been frozen!!!! There is absolutely no way anyone could speak to a lazada “customer service”. I have written this order off and will never EVER order anything from lazada again!! And I’ve advised my circle of family and friends that lazada cannot be trusted.

Can't even log in. Security verification (authentication message) takes ages to receive, or this time, wasn't received at all. If they can't even get this right...

Was logged out of my account and couldn't refund item(s). After calling Lazada countless times for 11 calendar days, they still gave me no real solution to my issue. Kept saying I didn't provide photos for support but I did TWICE with a live agent on the phone confirming receipt of it. Truly astonishing, the level of inefficiency there is. Kept saying they'd get someone to call me back but no one ever did. Then gave me a solution to deactivate my account but the most ridiculous thing is that if I could deactivate my account by logging into my account, I wouldn't be messaging Lazada in the first placue. Up till now the issue is still not resolved. The most appalling, DREADFUL experience. For such a large company their customer care is through the roof atrocious. Never using them ever again and will tell my friends and family to use shopee instead.

They simply don't vet their sellers enough. what do you mean my item was lost in transit??

One of worst experience of Lazada seller who falsely claim items lost in transit then pocketed the voucher money I used. Lazada didn't even helped. Never use vouchers at Lazada, money scammers.

Ordered fitbit versa watch and extra charger separate. Received only charger. The watch despatched at customs delivered status, never received watch. When requst for refund rejected. This is clear cheating from Lazada. Think twice before order more then $30/- goods. You may end up loosing your money

I paid for 2 thickened carbon hob covers (T239). Received a package stating there were 2 in but when I opened it there was only one. Been trying to contact Lazada Customer Care but to no avail. Can someone help?

Lazada allows sellers to send defective items to buyers. When defective item is returned, seller has the right to reject.

To raise an dispute with Lazada customer service, you will need a video showing the packaging received which clearly show your full address, order number and tracking number, together with full unboxing video.

You must submit the proof from removing the tapes, removing bubble wrap, till the item with defects. Even after submission, Lazada allows return the item but seller can still reject the refund.

The platform is also full of fake reviews. Only buy cheap item from this platform or risk your money throwing into drain.

Lazada cancelled two orders I made.

One of the orders informed me that the delivery company was picking up the item. But Lazada cancelled my order.

I rang the customer service and spoke to an executive, Sri, who furnished standard answers to my questions.

I told Sri that I don’t want the refund but I want the item. Also, I told Sri to get the CEO to speak to me. Let’s see. They think they are too big for their shoes.

Jack Ma the original founder of Alibaba can speak all he wants and expounding his philosophy but Lazada is not serving its customers. He has spoken much about himself.

I won’t use Lazada again.

Let me just list out the exact sequence of events as reported in the Lazada App. It speaks for itself for people who can see the details.

30 May - reached singapore and pending customs clearance.
5 June - HANDED OVER to local delivery partner JnT.
.... No more update.....

I am writing this as of today 14 June. Nothing received and no further update despite 2 calls with CLEO and then agents who promised to "escalate" the matter to their logistics team to "expedite".

Case no: 174452697

Ordered 10 dining chairs and received 10 wooden kid stools. After many rounds of refunds and return, it was concluded (by Lazada) that Ninja Van mixed up the return parcels and now Lazada WILL NOT refund me until Ninja Van gets back to them and they claimed that the refund must come from Ninja Van.

Is there any logic?

customer support just useless, wont get back to me regarding issue i raise. they keep charging me excessive shipping fees for no reasons. i claim for the shipping fees, some got back most dont get back. support will ask u go throgugh some painstaking work to claim, in the end i claimed nothing seriously.

Bought an item from China,

First it took 2 weeks to get it delivered and only after chasing them.

When the product came , it was not working , Send the pictures and video .

They refused to refund me for the product .

It's now a white elephant in my house.

Have deleted the app and told all my friends not to use them ever again.