Lazada Reviews 

I would like to take this opportunity to report an unpleasant shopping experience at Lazada.
I purchased a set of Xreal AR glasses and Xreal Beam Pro at Lazada for $500.
Below are the details of the order:
Item Name: XREAL Air 2 Pro Electrochromic Intelligence AR
Glasses Portable Projection Screen Translation Glasses
Order Number: 136775533744082 of the order:
(There is another order which is the Xreal Beam Pro)

However, I received two pairs of socks instead of the AR glasses. Please see the attached photos.

I therefore file for a refund because this is likely a fraud. To my surprise, the Lazada team rejected my request, quoting the following reason:
“The AR glasses are fragile so the seller sent the socks first and will send the AR glasses three days later. “
But till now, I have not heard anything from the seller. Moreover, the reasoning given by the seller and agreed by the Lazada team is unfounded. First, why is that
the seller cannot send the goods at first attempt especially when the parcel is delivered by Sinpost? Is this a common practice for all valuable parcels?
Second, there is no info about the second shipment as it will not be tracked by the Lazada platform and hence who can assure that the goods will finally be
shipped to me? Because there is no separate tracking in the Lazada platform. It is out of the radar system! And it potentially can be a loophole for the
unscrupulous seller to take advantage.

I hope Lazada can investigate the matter as I am deeply upset by the Lazada team who rejected the refund request.

I hope something can be done to uphold the security and faith of Lazada, which is a common shopping platform for many Singaporeans.

Ordered products on Dec 5, still no tracking number. The company is unresponsive to emails. AVOID!

Been buying from them a few times, they have a wide range of products where I can choose. When I buy products from online platform, I would compare their prices at least 2 platforms.

Usually, I would choose who offers the lowest price. There are a few products which I bought from them and their price is lower compared with other platform.

Hopefully, they can continue to be in this way.

i've been shopping online for nearly 20 yrs. Mostly amazon and ebay in the early years, and in recent years etsy, shopee and lazada. few things i discovered, which kind of shocked me.
1. their logistics coordination is nothing short of horrible, even in tiny Singapore.
2. their system automatically cancels your "refund request" after a certain number of days (7 days i think 7), even if it's their fault for not sending couriers to pick up the item.
3. one will need to call their customer service to reinstate the "refund request" status.
4. and they never do. i've been speaking to at least 4 different customer service agents in 2 days and each one said "the matter had been escalated" etc etc and that i would be able to click the return button within the hour (said one agent), within 24 hours (said another), but every new conversation with a new agent reveals that the previous one had lied. The latest agent said "no, only the request was submitted".
it has reached a point of almost being pointless to call their customer service, since i cant tell who's telling the truth any more. definitely definitely, my worst EVER, online shopping experience. i will never ever buy from another mainland chinese owned platform. it's their only way out from their over-production and over-capacity problems.

Unfortunately Lazada has proportionally many more sellers that are not trustworthy than any other platform. That is still ok if they are committed to provide the right service, but recently I have cases where they refused to pay you back for wrong delivery (order what was clearly announced as a1TB SSD and got a miserable 64GB instead). Clearly a mistake from the sellers/platform but they refused to take responsibility by hiding behind some company rules in order to avoid a refund.

My redmart delivery never arrived. I rang the customer service number several times, each agent gave me a different story and guaranteed my delivery. It never showed. No one could tell me where it was or why it wasn’t delivered. I just kept waiting up all night, hour by hour. I finally had to cancel it and was compensated $5. What a disgusting joke. Never again.

Lazada's delivery arm seems like a broken arm. Don't trust a broken arm such as this ever. Such a broken arm spells big disappointment for buyers as you will wait forever to receive your package from Lazada. Further checks on who Lazada uses for customer deliveries has totally freaked me out. Keep it
up Lazada!! This will be my last dealing here with you and your associates!!

If I can rate a negative, I will. Lazada has been good for the past years but somehow things changed. It has become dishonest and unhelpful and even go the way out to cover up for non-delivery. Worst experience ever. Never buy from them again.

Had bought from Lazada many times over the years with no problem, even return and refund (small amount). But this latest purchase and cancelled $200+ was nightmare. Did order with Lazada for 3 item in 13 October, but part cancel 2 items due to changes, cancelled within less than 1 hr after buying (means item was not even shipped out). The cancelled was successful but the refund was horrible, called their customer service many times, they have just “standard template of answering” escalating the matter to their relevant department which seems never happened. Keep calling and chasing until 8 November send email that refund was issued. Usually refund is very fast, it’s been 7 days since 8 November but refund was not received. All in all since 13 October until now which is more than 1 month Lazada is holding my money $200+ for order which was canceled. THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTER. WHY WANT TO HOLD OTHER PEOPLE MONEY WHEN ORDER IS CANCELLED? SUPER DISAPPOINTED WITH HOW LAZADA IS HANDLING THE MATTER.

Lazada is a lousy company with zero customer support and very very poor accountability.

They allow mal practices to continue and will never support their customers.

Youre better off with Shopee and Amazon.

- Tng (Singapore)

Lousy platform where they don't take responsibility on items U have purchased and not helpful at all. Very not user friendly platform. If can avoid buying from they platform please do not but anything from them.

Lazada customer care and resolution teams are NOT AT ALL helpful to buyers who are getting the run-around by dishonest sellers. When presented with screenshot evidence of seller asking for bank details (to be given to seller offline) in order to get a refund (which seller had already agreed to), Lazada merely kept repeating the a*^-covering line of "We do not advise buyers to give out bank details". However Lazada is doing NOTHING to facilitate a refund. Instead they throw you a host of ridiculous excuses that are pro-rogue seller eg seller must STATE their intent in exactly such and such wording. In cases where seller deliberately mailed off BROKEN ITEMS (photo evidence available) and demand to "settle offline", they clearly are out to thwart an honest refund process. Not only is Lazada not helping, Lazada does not seem to think seller behaviour is unlawful or at least runs contrary of Lazada's own proclaimed policy of not sanctioning offline settlements. It is a shameful process and buyers are exposed to both rogue traders plus a platform that pays lip service to anti-scam policies that they so proudly flaunt.

Terrible experience. Lazada refused my return even though I was within the return window. They hid behind a technicality, denying a refund or exchange. Zero flexibility or support—definitely wouldn’t recommend.

Ordered Iona 10 L Oven Toaster from Lazada - 30.9.24. 10x facemasks delivered via SingPost in letterbox box - 9.10.24.

Seller refused to reply queries. Complained to Lazada/requests for refund.

Lazada Hotline unable to help/no follow up/every day different Agent. Requests to speak to Supervisor/Manager denied/not free. Promised will call when free.

Still waiting for refund/ No Call from Supervisor or Manager.

17.10.24 - Lazada cancelled *Return/Refund.* Money not returned. Called Hotline again/Agent said will escalate up. Complained / No use. No Supervisor around. No Email to Complain.
18.10.24 - Filed a Police Report. Contacted by Investigating Officer for more clarifications.
22.10.24 Tuesday - Lazada return money to Lazada Cash/Wallet. Must use within 1 month. Lazada Voucher, Coins used for Oven Toaster forfeited. OK with me as /already wasted a lot of my time. Do not want to waste more.

Lazada cash *cannot withdraw*. Got to use it to buy from *Lazada or Red Mart.*

Used it to buy 1 dozen Brand Essence of Chicken from RedMart / Free Delivery for first time.

Very bad experience. Purchased tissue boxes and the seller did not want to ship after a month (no progress at all). Complained to Lazada and request for release of my money. Was asked to wait indefinitely as the seller “is dedicated” Nothing was done on Lazada’s end. At the third phone call (after 1.5 month from the purchase), I insisted to speak to a shift manager, staff told me trust her all the manager are away for meeting. Claimed that the purchase is already canceled at the backend and the app should show soon (but was not sure how long it would be indicated there and asked for me to call again few working days later if it is not indicated). Left my contact for any soonest manager to call, nothing till date :( Honestly Lazada should not be in E commence business if they can’t deliver basic of any commence business.

Bought 2 orders of rice from China supplier and Received both items lesser (2.5kg and 5kg) than advertised 10kg each. Asked for refund and Lazada rejected both for NO reason given. Lazada promised they will allow me to send a new request after 24hrs but NOT given the access button after 24hrs. Will not buy from Lazada anymore moving forward.

I wish I could give 0. They are running a scam. I ordered a couple of things and never received it. They never agreed to return the money.

I have a problem with order number 118213206272519. I bought the bike on March 18 (delivery was indicated on 1 of April), the latest information by the tracking number LXCNSG00496860 - March 22 Departed from First Mile Facility.
Since then, I have had 11 chats with technical support, 16 letters, and not once have they helped me - each time they promise to cancel the order and return my $ 440, but each time they lie. It's been 7 months and no bike, no money.
It's doubly unpleasant that I ordered the bike in advance for my daughter's birthday, I had to urgently buy it offline.

Silly!!! Wrong order and I had to return to collection point. And now these 🤡 have me a tiny drawer to place a suitcase!! I warned the call agent that it’s a big parcel 📦 already! Silly Singapore Lazada to be clear!!

Shopee for 10.10!!! Unless u want to have wrong goods delivered twice followed by, extra work to return yet you can’t fit returned goods into locker!! 😂

Ordered a cabinet from TB Supermarket store but they delivered chopsticks instead. Messaged the seller for refund but was told to use the refund button on the lazada app. However there was an error on the app and I was unable to request for refund, called lazada customer service twice who said they are unable to process any refund request on their end and directed me back to ask seller to initiate refund on their end instead. Seller did not reply, lazada advised me to file a report on the seller. While experience was extremely frustrating and lazada customer service is very inept and having us run around in circles to no avail.

Think twice if u want to order anything from China!!!