Leaders - Bromley Reviews 

176
•
TrustScore 5 out of 5

4.8

20-21 Church Road, BR2 0EG Bromley, GB

•

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See what reviewers are saying

Rated 1 out of 5 stars

Awful! Being a tenant with them is fine until anything at all goes wrong. They just barely do anything. Judging by the amount of time they have for any issues, they must be looking after millions of... See more

Rated 5 out of 5 stars

I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy e... See more

Rated 5 out of 5 stars

Macy was very polite and helpful, answering any question or worries that me and my partner had when we were looking for a flat. We would recommend her services to anyone else in the same position.

Rated 5 out of 5 stars

We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were... See more


Company details

  1. Estate Agent
  2. also in
  3. Property Investment
  4. Property Rental Agency
  5. Property Surveyor
  6. Property valuer

About Leaders - Bromley

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 20-21 Church Road, BR2 0EG, Bromley, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Replied to 95% of negative reviews

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4.8

All reviews

(176)

2,504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Me and my partner have been looking to…

Me and my partner have been looking to move out of central London now for months, but after lost viewings or never hearing back we have struggled. I put my enquiry in for a property and the next day Macy rung me, she was attentive and so polite. She made me excited to view the property even after my experience with other places.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Lucy has been so professional

Lucy has been so professional. She was consistent with following up on our decision regarding a property and always very polite. Thank you Lucy for your wonderful service!

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Macy has been very helpful so far. I called on a Thursday and already had a viewing on a property on Monday. It was quick and easy giving over my details on the phone and she was a pleasure to speak with.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

I would like to highlight the excellent…


I would like to highlight the excellent service we received from Lucy. She has been a very professional, efficient, and approachable estate agent throughout the whole process. She has always been quick to answer all our questions and resolve any issues that have come up, always with great kindness and professionalism.

We are very happy with her work and the service we received. We would definitely recommend Lucy to anyone looking for a reliable and professional estate agent.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional and dedicated agent

I’ll say Macy Abbott is an exceptional agent who goes above and beyond for her potential clients. After my initial call with them and I was told the property I was enquiring was out of the market, Macy kindly sent me different lettings for me to choose from. My experience so far has been excellent - her patience and dedication ought to be rewarded.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Macy was amazing

Macy was amazing, gave me good information and was happy to answer questions on viewing

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Macy

Macy, is friendly and attentive. Very polite on the phone too , she arranged a viewing for us quickly - thanks Macy

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Shuk was very helpful and understanding.Excellent letting agency – highly recommended
I have had a very positive experience with this letting agency. The team have been professional, friendly and extremely helpful throughout the process. Communication has been excellent, and they have always been quick to respond to any questions or queries.
Everything has been handled efficiently and professionally, giving me complete confidence that my property is in good hands. Their knowledge, attention to detail and customer service have been outstanding.
I would have no hesitation in recommending this letting agency to anyone looking for a reliable, professional and trustworthy service.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a smooth handover of keys from…

Had a smooth handover of keys from Leaders today! Looking forward to seeing great support during our tenancy with them!

29 August 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Hi, Janaki Viswanathan! Thanks for the great review!

All the best, Customer Care Team

Rated 5 out of 5 stars

Letting consultant Lucy was extremely…

Letting consultant Lucy was extremely helpful, gave great advice in my search for a property in the local area.

10 August 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Archie, for your wonderful review! We're thrilled to hear that Lucy was extremely helpful and provided great advice during your property search. Helping people find and enjoy the right home is at the heart of everything we do, and we appreciate your kind words about our customer-centric service.

Rated 5 out of 5 stars

Excellent

Excellent, Lucy at the Bromley Branch was extremely helpful and knowledgeable in helping me find a property. Would highly recommend.

14 August 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Hayley, for your wonderful review! We're thrilled to hear that Lucy at the Bromley Branch was extremely helpful and knowledgeable in assisting you with your property search. Your recommendation means a lot to us as we strive to provide reliable and customer-centric service every day.

Rated 5 out of 5 stars

Helpful and friendly people at Leaders

Jake and Lucy has been helpful, friendly and responsive in organising viewings and follow on work for sorting out the tenancy.

I'm able to contact them and get a response back in a timely manner with questions I have regarding tenancy agreement and related documentation around it.

14 August 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Emanuele, thank you for your wonderful review! We're thrilled to hear that Jake and Lucy have been helpful, friendly and responsive in organising your viewings and tenancy documentation. Helping people find and enjoy the right home is at the heart of everything we do, and your feedback truly reflects our commitment to providing reliable and customer-centric service.

Rated 5 out of 5 stars

Leaders Lettings- Lucy

Lucy has been incredibly kind, patient and helpful throughout the whole process. She always answered our queries promptly and supported us at every step. She was very accommodating with viewings and made everything much easier for us. Truly excellent service.

10 August 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Juveria, for your wonderful feedback. We're thrilled to hear that Lucy provided you with kind, patient and helpful support throughout the process. Helping people find and enjoy the right home is at the heart of everything we do, and your experience reflects our commitment to quality service and understanding.

Rated 5 out of 5 stars

A Refreshing Estate Agent Experience

I can't recommend Jake and Lucy at Leaders Estate Agents Bromley highly enough. From start to finish, they kept me updated every step of the way and always took the time to explain everything clearly, which made the whole process so much less stressful.

Unlike other estate agents I've dealt with, where I constantly had to chase for updates and often never got a reply, Jake and Lucy were proactive, responsive, and always kept me informed without me having to ask.

They also worked around our busy work schedules, making themselves available when it suited us, which we really appreciated. Their professionalism, communication, and genuine willingness to help really stood out. Thank you both for making what could have been a stressful experience so smooth. I wouldn't hesitate to recommend Jake, Lucy, and the team at Leaders Bromley.

1 August 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Natalie, for your wonderful review. We're thrilled to hear that Jake and Lucy provided you with proactive and responsive service, making your experience smooth and stress-free. Your feedback is invaluable to us, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Viewing

I had the viewing with Jake he was really helpful. He was very friendly and called me twice to check how long it would take me to reach. He answered all my questions and took time to explain. I would recommend the team for rental search and viewings

1 August 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Glory, for your wonderful review. We're thrilled to hear that Jake was helpful and friendly during your viewing, and that he took the time to answer all your questions. Your recommendation means a lot to us, and we look forward to supporting you in your rental search again in the future.

Rated 5 out of 5 stars

Great customer service

Lucy has done an excellent job in helping my friends and I secure a house for our second year at University. The process was smooth and the great service meant help was always available.

31 July 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Tommy

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

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