I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy e... See more
Location
Switch location20-21 Church Road, BR2 0EG Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Macy was very polite and helpful, answering any question or worries that me and my partner had when we were looking for a flat. We would recommend her services to anyone else in the same position.
The worst tenant agency ever in London. I booked a week ago, their representative Macy agreed for a Saturday booking. When I reached, Lucy didn't pick up the call. I call for more than an hour and she... See more
We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were... See more
Company details
About Leaders - Bromley
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20-21 Church Road, BR2 0EG, Bromley, United Kingdom
4.8
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great job Summer!
Thank you Summer for your help really appreciate that you are amazing!
15 September 2025
Unprompted review
Reply from Leaders - Bromley
Dear Mimoza We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Recommend Molly
Molly was amazing and very helpful and quick to respond to any of my queries I had.
4 September 2025
Unprompted review
Reply from Leaders - Bromley
Dear Millie We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A really good agent.
It's always a pleasure to deal with Molly. She is friendly, responsive, trustworthy and patient. I've got a lot of faith in her.
4 September 2025
Unprompted review
Reply from Leaders - Bromley
Dear Phil Shirley We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Cannot thank Molly enough for her hard…
Cannot thank Molly enough for her hard work with helping us find a property!
30 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Mia Small We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank you Molly for all your help.
29 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Claire Arthurs We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Professional & friendly thank you Molly…
Professional & friendly thank you Molly for your assistance.
29 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Layla Patching We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A big thank you to Molly for all her…
A big thank you to Molly for all her help!
21 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Lacie We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank you so much Molly although we…
Thank you so much Molly although we didn’t proceed with the property your guidance, professionalism and attention to detail during viewing properties was amazing! If any one is looking for a trustworthy estate agent Molly is your person! I could not recommend enough !!
28 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Harry Reed We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank you Molly for all your help- I…
Thank you Molly for all your help- I appreciate you being so kind, efficient and thorough.
28 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Fatima Sharifee We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Molly from Leaders Estate Agents has…
Molly from Leaders Estate Agents has been amazing in helping us with viewings and guiding us through the contract process for our two-bedroom flat. She has been professional, friendly, and supportive throughout, making the whole experience smooth and stress-free. Would definitely recommend her and Leaders for anyone looking to rent.
28 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Lachi We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Amazing service
Cannot thank Molly enough for her amazing service and high level of knowledge!
26 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Ashleigh We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Well played Harrison
Registered, sent details of properties quickly and managed to get in early and secure the perfect property with minimal fuss. Harrison dealt with everything thrown his way.
28 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Derek King We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Summer was brilliant
Summer was brilliant! She listened to what we needed, found the perfect property and made everything simple and hassle-free. Highly recommend!
27 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Rada We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Summer was very friendly and helpful…
Summer was very friendly and helpful despite being in the office on her own and manning the phone at the same time
22 August 2025
Unprompted review
Reply from Leaders - Bromley
Dear Matthew We greatly appreciate your 5-star review and the time you took to share your experience with Summer . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great service quick and easy
Great service quick and easy.
Thank you to summar who really helped us on all documentation and guidance.
M giving five star cuz it was very easy and summar was very helpful Thanks again.
8 August 2025
Unprompted review
Lovely service
Lovely service - clear communication and great knowledge of business. Thank you Summer for all you have done!
30 July 2025
Unprompted review
Summer was very kind to me
Summer was very kind to me. I was unable to make a viewing in person, yet she did everything to make the experience seamless for me.
7 August 2025
Unprompted review
Thank you to Summer for your help and…
Thank you to Summer for your help and guidance!
5 August 2025
Unprompted review
Molly Lucking
Kudos to Molly Lucking – very professional and responsive service. She made the rental process smooth and stress-free, arranged timely viewings, and provided great insight. Highly recommended for her reliability, commitment, and efficiency.
26 July 2025
Unprompted review
Reply from Leaders - Bromley
Dear Amit
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Thank you so much for making the…
Thank you so much for making the process stress free, we’re first time movers and Molly has made it simple. Thank you guys
28 July 2025
Unprompted review
Reply from Leaders - Bromley
Dear Rickae Brown
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.