Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
Location
Switch location312 High Street, CR0 1NG Croydon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is our second let with Leaders and cannot praise them enough - especially Calum who has been in constant contact keeping us informed of the let and finding very suitable tenants. Thank you Calum... See more
Callum was friendly and gave us a better picture about the area and the house. We had a great experience and would recommend leaders as a great choice for renting. Their zero deposit option is a great... See more
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
Company replied
Company details
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shannon was very helpful today got all…
Shannon was very helpful today got all the info i needed very happy
12 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Redmist One We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a great experience
I had a great experience. The young lady was professional and friendly. The viewing went smoothly.
Olu.
12 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Olu Ajobo We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Shannon was lovely
Shannon was lovely, showed me around the flat, had all information I wanted to know. Very nice experience!
12 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Ewelina Tułaza
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Walked into the office and Shannon …
Walked into the office and Shannon assisted me she was very love and polite and guided me to a studio property. Was extremely lovely and looming forward to renting with leaders.
11 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Anndrew We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum shanaon and Kyle are very gentle…
Calum shanaon and Kyle are very gentle and kind while suggesting greats properties.
10 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Khushi Suthar, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Calum from Leaders
Calum was very friendly and helpful and answered all my questions about the property.
6 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Owen Hatch We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders Experience
Calum was really responsive to our messages and goes above and beyond in assisting us. We had a really good experience looking for a new home with Calum.
6 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Nico
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
A smooth and positive experience from…
A smooth and positive experience from beginning to end. Great communication, helpful advice, and a professional approach throughout. Highly recommended.
6 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Danielle, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Calum
Calum, Oswald and Kyle .Thank you so much for everything .You all did Amazing job.I will appreciate you specially Calum.You are the best.you knows what you are doing.kudos to you.Please keep it up.Thanks.
5 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Jennifer Odogbe, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Nice viewing experience with Shannon
Nice viewing experience with Shannon, thank you!
2 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Nisha Bailey
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calcum made the whole viewing process…
Calcum made the whole viewing process very easy. Great communication, no pressure, and he actually cared about finding the right fit for us. One of the most reliable agents we’ve dealt with. Highly recommend!
2 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Yaa Otchere
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great first impressions
My partner and I had our first house viewing with Callum and we were both really taken aback by how friendly and informative he was. He knew most questions asked about the property and any he didn’t, he informed us of quickly. We are very happy with the quick and easy process we have had with Leaders and would recommend them.
30 May 2026
Unprompted review
Reply from Leaders - Croydon
Dear Adele
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a wonderful experience during my…
I had a wonderful experience during my house viewing thanks to Calum. He was friendly, professional, and welcoming from start to finish. He took his time to answer all my questions, explained everything clearly, and made the whole process feel comfortable and stress-free. I would recommend him anytime any day.
1 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Mojisola Kuteyi
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
A Great Viewing Experience
Calum arranged my viewing and was great at communicating timings/location and was very accommodating of my availability. Calum met me at the property exactly on time. The property was wonderfully maintained and Calum knew plenty about it. He was friendly and helpful, answering my questions and giving advice on how to move forward with the property.
I would definitely trust and use Leaders again in the future.
1 June 2026
Unprompted review
Reply from Leaders - Croydon
Dear Lucy Veall
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum was fantastic on the viewing
30 May 2026
Unprompted review
Reply from Leaders - Croydon
Dear Vignesh Duraiyan We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
So far my experience has been great
So far my experience has been great, kyle has been so helpful I had only one viewing which I didn’t like and he was so kind to show me another all in one day down to the offer and references I really appreciate . Thank you so much kyle
28 May 2026
Unprompted review
Reply from Leaders - Croydon
Dear Peace Nnaji
We greatly appreciate your 5-star review and the time you took to share your experience with Kyle. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Shannon was very nice
Shannon was very nice, gently and great, I would highly recommend her
22 May 2026
Unprompted review
Reply from Leaders - Croydon
Dear Precious
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Thank you again to Leaders Croydon!
Thank you again to Leaders Croydon for sorting new tenancy - my gratitude especially extends to Calum for his utmost professionalism with viewings, Oswald for his extensive knowledge when explaining various clauses of Agreements and Sian for her proactiveness with property!
Awesome team and service!
21 May 2026
Unprompted review
Reply from Leaders - Croydon
Dear Ms Rotondo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Calum. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
I had a great experience with Leaders
I had a great experience with Leaders, specifically thanks to Calum. He was incredibly helpful and efficient in getting a property viewing booked for me. He made the whole process quick and stress-free. Highly recommend asking for him if you need assistance!
22 May 2026
Unprompted review
Reply from Leaders - Croydon
Dear Kennedy Champo
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I originally saw a property on Tik Tok…
I originally saw a property on Tik Tok which I think is a fantastic way to showcase properties as everything is online. After seeing it I contacted Leaders and spoke to Calum who has been great, he has been soo helpful and informative. He showed me around a property and was able to answer all the questions I had which gave me reassurance. Can’t fault his service.
21 May 2026
Unprompted review
Reply from Leaders - Croydon
Dear Chelcee We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.