Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
Location
Switch location312 High Street, CR0 1NG Croydon, GB
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See what reviewers are saying
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
Company replied
Had an amazing experience with Leaders spoke to Calum in the morning he arranged for me to view the property that afternoon he was extremely professionally and had all the necessary information I need... See more
We have been with Leaders for two and a half years , with a very good tenant . Unfortunately the tenant has served notice which is a concern , however Leaders really stepped up in terms of the marketi... See more
Company replied
Company details
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The view was fantastic and it was…
The view was fantastic and it was friendly and well mannered. He made us feel more comfortable and friendly .
21 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Sangeeth Kumar
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum was brilliant and went above and…
Calum was brilliant and went above and beyond to get me sorted in the new property
21 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Niks
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum showed us the property very well…
Calum showed us the property very well and explained everything clearly. He was professional, friendly, and helpful. We really liked the property and would be keen to move forward
21 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Mou Auddy
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Reply from Leaders - Croydon
Dear Demelza Okoji
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum- brilliant and efficient
Calum is a very thorough, efficient and friendly agent who always answered our questions. We were scheduled for one viewing, but he knew another property would suit our requirements and took us there right after. Highly recommend working with him.
11 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Rebecca
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Had a good experience he was very…
Had a good experience he was very helpful
11 March 2026
Unprompted review
Calum was excellent!!
Calum was extremely professional, approachable and helpful. I had booked a viewing for one flat but he offered to show me another flat around as well. I would highly recommend getting in touch with him if you’re in the market for a property to rent.
10 March 2026
Unprompted review
Callum was really great with the…
Callum was really great with the viewing today.
9 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Ayodeji Olasehinde
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum is friendly and helpful
Calum is friendly and helpful
Quick response
Highly recommended
9 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Manoj
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Very polite
Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to find the right home.
7 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Asher Craig,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Callum. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Calum - Professional, clear and friendly
Calum was very professional
Clear and swift communication via email and on the phone
In person, Calum was easy going, friendly and genuinely interested in my experience as a tenant at this property. Calum was intentional about taking on board my experience and using it to implement positive change for future tenants.
Looking forward to having more viewings at this property with Calum.
7 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Yo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Calum. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
It was a nice experience with Calum and Selwyn!
It was a nice experience with Calum and Selwyn!
7 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Pranav Savant We greatly appreciate your 5-star review and the time you took to share your experience with Calum and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum has been reallt efficient and…
Calum has been reallt efficient and friendly on viewing and I highly recommend using Leaders. Thanks
2 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Rosie Bell We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Very big thanks to Calum !
Very big thanks to Calum !
Honestly what a salesman , took great time and care through our enquiry , constantly had a smile on his face and wasn’t hesitant in answering any questions we had . Just brilliant !
3 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Vivek Ladwa
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I found Calum to be very helpful and…
I found Calum to be very helpful and attentive showing me this property.
2 March 2026
Unprompted review
Reply from Leaders - Croydon
Dear Matthew, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Calum. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Hello
Hello, Calum was phenomenal I love his services! And he has giving me a good insight in to my moving plans!
Jorge
28 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Jorge Pascoal We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Croydon
Dear Shirley
We greatly appreciate your 5-star review and the time you took to share your experience with Cullum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum it was very nice and friendly he…
Calum it was very nice and friendly he helped me and explained to me everything I needed to know 👍
24 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Nuredin Jaiji
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Viewing
Organising a viewing with Calum (Croydon). He was very polite and professional. Will update and let you guys know how it ends.
Simisa
23 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Andrew Mackenzie We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders have been very helpful in May’s…
Leaders have been very helpful in May’s search for a home to move into.
I spoke with Calum who is very supportive and eager for home hunting for me :)
23 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Maham Siddiqui We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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