Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
Location
Switch location312 High Street, CR0 1NG Croydon, GB
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Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
Company replied
Had an amazing experience with Leaders spoke to Calum in the morning he arranged for me to view the property that afternoon he was extremely professionally and had all the necessary information I need... See more
We have been with Leaders for two and a half years , with a very good tenant . Unfortunately the tenant has served notice which is a concern , however Leaders really stepped up in terms of the marketi... See more
Company replied
Company details
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Callum is a fantastic salesman
Callum is a fantastic salesman, the time he explained matters to us as for viewing. Hope all sales representatives will follow suit and wish him well.
18 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Customernana Sarfo Kantanka We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum was very good to me I appreciate it so much god bless him0God
Calum was very appreciative
16 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Kerry, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Calum. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Very efficient and quick at responding
Very efficient and quick at responding. Also very friendly and helpful.
16 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Lauren, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Callum
Callum, great chat, very helpful and accommodating. Great phone manners and easy to talk to. Five stars all the way
13 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Shah We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good chat with Calum checking in if I’m…
Good chat with Calum checking in if I’m looking for a place to rent.
Friendly team and on the ball
12 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Khalil Jeetoo We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
My experience with Calum has been great…
My experience with Calum has been great so far. He has made what can be a daunting process a lot easier with his help and support!
7 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear N Joseph We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Callum was a pleasure to deal with
Callum was a pleasure to deal with. Friendly and professional throughout
He was able to answer all of my questions and was fair and honest
He’s a real asset to your business
11 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Laura We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
lear cut communication and good…
I spoke to Calum and he was professional and friendly with clear cut communication and good customer service.
11 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Stephen Caster We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Had a great viewing today with Calum
Had a great viewing today with Calum. He was friendly, professional, and really easy to talk to. He took the time to answer all my questions, explained everything clearly, and never made the viewing feel rushed or pressured. It made the whole experience relaxed and positive. Thanks, Calum.
10 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Moses We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum was friendly and punctual.
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
6 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Kirsty Edwards, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Callum. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Reply from Leaders - Croydon
Dear Babatunde Ogundapo We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum was very helpful and…
Calum was very helpful and professional. He was friendly, communication was excellent and he was very understanding about our situation. A credit to the Company.
5 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Carla We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
"Nattalei provided exceptional service…
Nattalei.Nelson provided exceptional service from start to finish. Professional, knowledgeable, and truly cared about finding the right solution for me. Highly recommend!"
4 February 2026
Unprompted review
Reply from Leaders - Croydon
Dear Edni We greatly appreciate your 5-star review and the time you took to share your experience with Nattalei. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Staff were professional and…
Staff were professional and knowledgeable. They do help and the website also have various ways of saving money.
31 January 2026
Unprompted review
Reply from Leaders - Croydon
Dear Modestus
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Nattalei was very helpful
Nattalei was very helpful. Lovely service throughout and our move went smoothly. Would recommend to family and friends! :)
29 January 2026
Unprompted review
Reply from Leaders - Croydon
Dear Jordana Sterling We greatly appreciate your 5-star review and the time you took to share your experience with Nattalei. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
After working with some very poor…
After working with some very poor letting agents in the past, I was completely disheartened by the renting process and seriously considered selling my property an asset very close to my heart. The stress simply wasn’t worth it anymore.
Siobhan at Leaders completely changed my experience. She was professional, honest, knowledgeable, proactive, and an excellent communicator. She genuinely cared about my property and took the time to find the right tenant, not just the quickest option.
Because of Siobhan’s skills and dedication, I decided not to sell. My home is now a home to a lovely tenant, and I finally feel confident and at peace with the letting process again. An absolute credit to Leaders highly recommended.
11 December 2025
Unprompted review
Reply from Leaders - Croydon
Dear Faty, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Siobhan . Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Natalie was really great
Natalie was really great, helped me and was really patient.
16 January 2026
Unprompted review
Reply from Leaders - Croydon
Dear Eddisa Reyes Matos We greatly appreciate your 5-star review and the time you took to share your experience with Natalie . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Nathalie Nelson
Natalei was very helpful and informative whilst being kind giving information
16 January 2026
Unprompted review
Reply from Leaders - Croydon
Dear Kirstin Asamoah, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Natalie. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Siobhan provided outstanding service…
Siobhan provided outstanding service both in helping us rent our property and in finding tenants. She was professional, efficient, and always kept us informed. Everything was handled smoothly and with care. Would highly recommend Siobhan and the Leaders team.
7 January 2026
Unprompted review
Reply from Leaders - Croydon
Dear Monique Ricketts We greatly appreciate your 5-star review and the time you took to share your experience with Siobhan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The entire team really assisted me and…
The entire team really assisted me and my daughters in finding us a place to stay. Especially Nathalei, very grateful for all the support she gave us. Person centred approach and very empathetic 🤗😍
2 January 2026
Unprompted review
Reply from Leaders - Croydon
Dear Dinah Amankwah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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