I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more
Company replied
Location
Switch location8 Wellington Street, LU1 2QH Luton, GB
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An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more
Company replied
I had an amazing exprience from Malik and he makes the whole process very seamless and easy. He is a fantastic guy.
I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition
Company replied
Company details
About Leaders - Luton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
8 Wellington Street, LU1 2QH, Luton, United Kingdom
4.8
Excellent
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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My complaint was attended to at th
My complaint was attended to at the quickest time. Thanks to Melika and team.
20 February 2025
Unprompted review
Reply from Leaders - Luton
Dear Mbanude
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Very responsive and helpful
Very responsive and helpful, Caitlin went out of the way to help me. I definitely recommend Leaders to anyone!
5 February 2025
Unprompted review
Reply from Leaders - Luton
Dear Roshan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Professional and helpful from the…
Professional and helpful from the start. Both Bilal and Malik have been a great help throughout. Highly recommend
4 February 2025
Unprompted review
Reply from Leaders - Luton
Dear Ashley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Rental home serch in UK (Luton)
In a quick time I needed a find a home for rent in Luton area where I able to connect Malik Miah and he responded all our query with sharing a ll the required detail and also cleared all our doubt during the registering process until the contacts got signed. I would like to thank him for the support.
31 January 2025
Unprompted review
Reply from Leaders - Luton
Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
From begin to get the respoonse until…
From begin to get the respoonse until we sign the contract he was so helpful and guided me very much for all my clarification . I would thank him from bottom of my heart for helping us to show the beautiful hose with proper details
31 January 2025
Unprompted review
Reply from Leaders - Luton
Dear Priyanka
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Bilal Raqeeb provided us with great…
Bilal Raqeeb provided us with great support and guidance in letting our new home.
27 January 2025
Unprompted review
Reply from Leaders - Luton
Dear Blessy Baby
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!
Many thanks
Customer Care Team
I have been really impressed with…
I have been really impressed with Leaders. I have to acknowledge letting agent,Caitlin personally as she went above and beyond to make my move in process as smooth as possible, she was incredibly kind, approachable, prompt to respond and very helpful every step of the way. I would highly recommend Caitlin and Leaders to anyone looking to find a new home. #5stars from me!
Thank you leaders.
24 January 2025
Unprompted review
Reply from Leaders - Luton
Dear Stacey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!
Many thanks
Customer Care Team
Caitlin made the process very easy
Caitlin made the process very easy . It was my first time moving into a flat and she was very paitent with me and all my questions. Would definitely use them again.
24 January 2025
Unprompted review
Reply from Leaders - Luton
Dear Melissa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
364 Spring Place
My agent Caitlin Whybrow was very helpful. She understood my urgent need for accommodation and found the ideal accommodation suitable to my needs. She worked out of office hour and weekends to make my onboarding and check as prompt as possible. I recommed Leader for finding the right property.
8 January 2025
Unprompted review
Reply from Leaders - Luton
Dear Fahim
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!
Many thanks
Customer Care Team
I loved the commitment the staff showed…
I loved the commitment the staff showed while I was trying to get my new place. Diana Harag did amazing!!!
15 January 2025
Unprompted review
Reply from Leaders - Luton
Dear Mykel
We are very happy Diana provide you with a positive customer experience.
Kind regards
Customer Care Team
Caitlin has been very supportive and…
Caitlin has been very supportive and helpful during the renting process.
She been answered to all out questions in a very quick manner and provide all details
13 January 2025
Unprompted review
Reply from Leaders - Luton
Dear Adina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!
Many thanks
Customer Care Team
Caitlin at Leaders branch in Luton was…
Caitlin at Leaders branch in Luton was very helpful and made the whole process as smooth as possible for me and my son in our new rental property.
7 January 2025
Unprompted review
Reply from Leaders - Luton
Dear Nurzana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!
Many thanks
Customer Care Team
Awesome and well done
Diana was happy to help each and every single time and very cool and paitance
12 December 2024
Unprompted review
Reply from Leaders - Luton
Dear Pavan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!
Many thanks
Customer Care Team
The staff and manager where very…
The staff and manager where very helpful a real pleasure to be with them.
12 December 2024
Unprompted review
Reply from Leaders - Luton
Dear Donald
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Great experience
Great experience, everything was smooth and fast, Bilal is very kind and good at his job
20 December 2024
Unprompted review
Reply from Leaders - Luton
Dear Nakabuye
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!
Many thanks
Customer Care Team
Best experience with leaders
It was quick and easy to follow on acquiring the let from Leaders. A big thanks especially to Bilal on following through on the process.
2 December 2024
Unprompted review
Reply from Leaders - Luton
Dear Frank
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
They are professionals and always…
They are professionals and always willing to help
16 December 2024
Unprompted review
Reply from Leaders - Luton
Dear Ayodele
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Reply from Leaders - Luton
Dear Oluwatoyin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Caitlin was amazing at everything from…
Caitlin was amazing at everything from start to finish of the whole process. Perfectly explained all the steps i had to complete and guided me through the process. Quick responding and helpful. I would recommend her 100% in assisting you finding the perfect home for you and your family.
13 December 2024
Unprompted review
Reply from Leaders - Luton
Dear Elena
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!
Many thanks
Customer Care Team
in my opinion leader was the best…
in my opinion leader was the best company that welcome you and try to show you their best by go true everything moving home is not easy is too much stress. everyone done his part as a team.but Mr Bilal raqeeb.was there to show me different home and finally I rent. and thanks for all team 🙌 well done
28 November 2024
Unprompted review
Reply from Leaders - Luton
Dear Layla
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
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