Leaders - Luton Reviews 

431
•
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB

•

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Rated 5 out of 5 stars

Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the... See more

Company replied

Rated 5 out of 5 stars

Mr Bilal Raqeeb, Mr Malik and the team were very helpful and supportive during the process. Sent constant updates and explained the process to me clearly, including prompt responses.

Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied


Company details

  1. Estate Agent
  2. also in
  3. Property Investment
  4. Property Rental Agency
  5. Property Surveyor
  6. Property valuer

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

431 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(431)

2,526 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience, everything was smooth and fast, Bilal is very kind and good at his job

20 December 2024
Unprompted review
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Reply from Leaders - Luton

Dear Nakabuye
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Best experience with leaders

It was quick and easy to follow on acquiring the let from Leaders. A big thanks especially to Bilal on following through on the process.

2 December 2024
Unprompted review
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Reply from Leaders - Luton

Dear Frank

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

They are professionals and always…

They are professionals and always willing to help

16 December 2024
Unprompted review
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Reply from Leaders - Luton

Dear Ayodele

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Trustworthy

They are trustworthy organisation

16 December 2024
Unprompted review
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Reply from Leaders - Luton

Dear Oluwatoyin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Caitlin was amazing at everything from…

Caitlin was amazing at everything from start to finish of the whole process. Perfectly explained all the steps i had to complete and guided me through the process. Quick responding and helpful. I would recommend her 100% in assisting you finding the perfect home for you and your family.

13 December 2024
Unprompted review
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Reply from Leaders - Luton

Dear Elena
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

in my opinion leader was the best…

in my opinion leader was the best company that welcome you and try to show you their best by go true everything moving home is not easy is too much stress. everyone done his part as a team.but Mr Bilal raqeeb.was there to show me different home and finally I rent. and thanks for all team 🙌 well done

28 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Layla
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Close coordination with

Close coordination with Bilal Raqeeb. Smooth and secure payment process

29 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Muhammad
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

*Review for Bilal*

*Review for Bilal*
I recently had the pleasure of working with Bilal while renting a flat, and I cannot speak highly enough of his exceptional service. From the very beginning, he provided comprehensive information that made the entire process seamless and stress-free. His knowledge of the rental market and attention to detail was impressive.
Bilal’s professionalism was evident in every interaction. He was always prompt, courteous, and willing to go the extra mile to ensure I had everything I needed. His friendly demeanor made me feel comfortable and supported throughout the process.
I highly recommend Bilal to anyone looking for assistance in the rental market. His dedication and expertise truly made a difference, and I am grateful for his help.

29 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Waqas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Trustworthy and incredible experience…

Trustworthy and incredible experience with Mr. Malik Miah and all staff

21 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Sarbjit
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Bilal Raqeeb as my letting agent at Leaders. He was incredibly helpful in finding me the perfect home, always professional, ready to listen and responsive to my needs. Highly recommend his services!!

19 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Oluwasewa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service

They were quick to answer every question we had.
especially Mr Malik Miah who was with us in every step explaining and guiding us through the whole process.
Thank you Leaders and we are excited to move in to our new house.

11 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Assenhaji
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Highly professional and reliable

The whole team at Leaders Luton is great and very helpful! It was our first time letting out the property and Bilal Raqeeb from the team helped us and managed everything so well! Highly reliable and proficient.

11 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear R Haq
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great service

Leaders offered a smooth and professional service. I would greatly recommend them.

6 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Nkiruka
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Malik miahh

6 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Sajan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

It was a lovely experience to get in…

It was a lovely experience to get in touch with leaders and Mr. Malik . Thanks to you for your fast and easy process for our new home.

6 November 2024
Unprompted review
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Reply from Leaders - Luton

Dear Simranjeet

We are very happy Malik provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

outstanding experience

“I had an outstanding experience with Leaders Luton. From the moment I engaged them to handle my rental property, their efficiency and professionalism were evident. They quickly assessed the property, provided excellent advice on maximizing its appeal, and had it listed in no time.

What truly impressed me was how fast they found a suitable tenant. Within days, they had prospective tenants lined up, and shortly after, a lease was signed! Throughout the process, communication was clear, every step was well-managed, and I felt completely informed. They handled everything seamlessly—from background checks to lease agreements—making the entire process stress-free.

I highly recommend Leaders Luton to anyone looking for reliable, efficient, and proactive property management. Their expertise truly made a difference!”

14 October 2024
Unprompted review
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Reply from Leaders - Luton

Dear Shammi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Outstanding Letting Consultant

Outstanding Letting Consultant - Highly Recommended!

Working with Bilal Raqeeb was one of the best decisions I made in my property search. Right from the initial consultation, he went above and beyond to make sure my needs and preferences were fully understood. Bilal Raqeeb has an incredible eye for detail and took the time to listen to my priorities, whether it was location, budget, or specific amenities, and tailored their recommendations to match perfectly.

Throughout the process, Bilal Raqeeb was exceptionally communicative and transparent, ensuring I understood every step involved.He provided valuable insights into each property’s pros and cons, and always made me feel informed rather than pressured. I especially appreciated how he kept me updated on new listings and followed up regularly to ensure I was satisfied with the options presented.

Beyond being knowledgeable, Bilal Raqeeb has a warm, approachable personality that made the process so much easier and even enjoyable. No matter how busy the market became, he was incredibly patient, answering every question with care and providing honest, practical advice that helped me make a confident decision. His professionalism shone through, particularly when handling negotiations and paperwork, and he went out of the way to ensure everything was in place before I moved in.

Thanks to Bilal Raqeeb, I now have a home I love, and the entire process felt stress-free and well-supported. If you’re looking for a letting consultant who is dedicated, attentive, and truly committed to finding the best fit for you, I wholeheartedly recommend Bilal Raqeeb. I will absolutely work with him again in the future!

31 October 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Oreoluwa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I recently had the pleasure of working…


I recently had the pleasure of working with Bilal Raqeeb to find my new rental, and I honestly couldn’t be happier with the whole experience. Right from the start, he was friendly, attentive, and really knew the ins and outs of the local market. Bilal Raqeeb took the time to understand exactly what I was looking for and showed me options that felt like they were picked just for me.

What really stood out was his dedication and quick responses. Anytime I had a question—no matter how small—he got back to me right away and helped walk me through every step of the process. From viewings to applications to finally signing the lease, he made what’s usually a stressful experience feel easy and even enjoyable.

Thanks to him, I found a place I’m genuinely excited to call home. I’d highly recommend Bilal Raqeeb to anyone looking for a letting consultant who’s reliable, trustworthy, and just plain good at what he do!

31 October 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Epaphras

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Wonderful experience with leaders

Wonderful experience with leaders, got an amazing studio on my budget, and the staffs are so supportive and everything was so quick. Thanks for the support.

27 October 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Ebin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Diana was excellent agent very patient…

Diana was excellent agent very patient and always able to answer our questions

25 October 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Cristina

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

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