Great staff and service, very professional approach especially would like to mention Gracie. She was very helpful, supportive and friendly since day one of viewing. Paper work and the whole process wa... See more
Location
Switch location168 Wellinborough Road, NN1 4DU Northampton, GB
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Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more
Company replied
We would like to say a huge thank you to the Leaders team for helping us rent our new home. From the very beginning, everyone was friendly, helpful, and always answered all of our questions quickl... See more
Company replied
My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained eve... See more
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Company details
About Leaders - Northampton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom
4.7
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Excellent experience
I’ve had a really positive experience with Leaders, and I want to highlight the excellent service I received throughout the process.
Faith, in particular, was outstanding from start to finish. She was professional, approachable, and always quick to respond to any questions I had. Her communication was clear and consistent, which made everything feel straightforward and stress-free. It was obvious she genuinely cared about helping me and ensuring everything went smoothly.
I’d also like to give an honorable mention to Gracie and Jolanta, who were both incredibly helpful along the way. Whether it was answering queries, providing updates, or offering support when needed, they each played a part in making the overall experience a great one.
Thanks to the whole team, the process felt well-managed and far less daunting than I expected. I’d definitely recommend Leaders to anyone looking for reliable and supportive estate agents.
10 February 2026
Unprompted review
Reply from Leaders - Northampton
Dear Lucia Dzeremo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Faith. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience
Fantastic experience so far dealing with Leaders Northampton branch. The initial contact and updates from Jolanta and Jasmine as we were starting the process was great and the continued support form our account manager Faith Graham has been excellent. As expected with a new build there has been a few settling issues, however using the online portal to log the issues has been straight forward and Faith has had someone out to rectify any issues in a timely manner. Would definitely recommend to anyone thinking of renting via Leaders.
13 February 2026
Unprompted review
Reply from Leaders - Northampton
Dear Josh, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
My experience with Leaders was great…
My experience with Leaders was great from the time of viewing to moving into our new home.Truly speaking I was very impressed with the support the agents gave to us especially Faith. She explained everything clearly and calmly and very welcoming,I felt free to always go back to her and ask for clarity when I needed it. Leaders also linked us to services providers which made the process easier and quicker as well as budget friendly.I would definitely recommend Leaders to anyone anytime.
20 February 2026
Unprompted review
Reply from Leaders - Northampton
Dear Nicola Nyakudya, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Faith. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Great friendly and supportive service
Great friendly and supportive service. Would recommend to anyone.
Gracie, jolanta and the team are amazing.
6 March 2026
Unprompted review
Reply from Leaders - Northampton
Dear Seth Adams, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Big thanks to all the staff at Leaders…
Big thanks to all the staff at Leaders , moving home is a very traumatic experience, with the support of Jolanta , Gracie and the team everything went smoothly. Well done all
28 February 2026
Unprompted review
Reply from Leaders - Northampton
Dear Lodge, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Gracie, Jolanta and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Helpful everytime
We start to work with Leaders , the Northampton team, in 2022 as tenants . Lillian found the proper house for us in no time and all the process was smooth and easy.
Every single time she helped us, no matter what issue we had.
So, when we decided to rent out our house in 2025, it was a normal decision to work with Leaders again ... and with Lillian ...
We are still very happy with the service provided, even from the other end. Thank you!
1 July 2025
Unprompted review
Reply from Leaders - Northampton
Dear Iucu-Ovidiu, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lillian. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Good customer experience.
31 January 2026
Unprompted review
Reply from Leaders - Northampton
Dear Paul We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Amazing service I was left in a…
Amazing service I was left in a unfortunate situation that was no fault of my own and leaders have been supportive the hole way highly recommend
1 January 2026
Unprompted review
Reply from Leaders - Northampton
Dear Shaun Pritchard, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
From the very beginning we had…
From the very beginning we had exceptional support from Faith at Leaders. She was kind and approachable and answered any queries quickly and efficiently.
Unfortunately, during the referencing process I experienced a sudden and unexpected bereavement. Once again, Faith showed kindness and compassion that was greatly appreciated at this difficult time.
We have now moved in to our new home and, so far, so good.
5 December 2025
Unprompted review
Reply from Leaders - Northampton
Dear Karen R-H, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Faith. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Great service and smooth process
We had a great experience with the agents who handled our second property. The process of finding a tenant was straightforward and well managed. Faith, in particular, was excellent — she handled most of the process and was professional, responsive, and very helpful throughout. We’re very happy with the service and would happily recommend them.
30 December 2025
Unprompted review
Reply from Leaders - Northampton
Dear Cb, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Faith. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Lovely and efficient staff
Lovely and efficient staff. Would recommend to anyone looking for a nice and smooth moving experience.
3 December 2025
Unprompted review
Reply from Leaders - Northampton
Dear Sarah We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Pleasant and wonderful
The entire process was so smooth. Meeting with the agent to view the house, the transparency with checks, the house being even better than advertised. All in all a great letting agency.
11 December 2025
Unprompted review
Reply from Leaders - Northampton
Dear Toluwalope Adebiyi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Great estate agent am from the start…
Great estate agent am from the start was quick to organise viewing when I called them. They had a few spare keys for for home :).A special thanks to Faith Graham who was there to answer and queries I had from the start. A charming and friendly individual :)
22 November 2025
Unprompted review
Reply from Leaders - Northampton
Dear O’brien Zhanero We greatly appreciate your 5-star review and the time you took to share your experience with Grace and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Was told I would receive my holding…
Was told I would receive my holding deposit back within 5 working days, tomorrow will be the 9th day and still not had money returned or any idea or when it will be returned
19 November 2025
Unprompted review
Reply from Leaders - Northampton
Dear David
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Reply from Leaders - Northampton
Dear Asher Kimani, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
We had a very good experience with…
We had a very good experience with Lillian. Very professional and responded promptly to all our questions in a timely manner. Definitely recommend her
10 September 2025
Unprompted review
Reply from Leaders - Northampton
Dear Cri We greatly appreciate your 5-star review and the time you took to share your experience with Lillian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Lillian was really helpful throughout…
Lillian was really helpful throughout the process of finding a suitable property. All my queries were answered promptly and professionally.
17 October 2025
Unprompted review
Reply from Leaders - Northampton
Dear Karen We greatly appreciate your 5-star review and the time you took to share your experience with Lillian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
An amazing experience
The reception was great and the responses to all my queries will always on point and time. I was able to access my property within the time frame I needed it. Thank you and keep doing good as always.
17 October 2025
Unprompted review
Reply from Leaders - Northampton
Dear Samuel Aning, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Positive everlasting expirence
My experience was great and expectional due to the assistance of Faith Graham from leaders estate agent in Northampton i.e Wellingborough. She played a major role towards assisting me and my wife from property viewing down to the key collection. I honestly recommend leaders and Faith Graham when is comes to property hurting especially in Northampton
26 September 2025
Unprompted review
Reply from Leaders - Northampton
Dear George We greatly appreciate your 5-star review and the time you took to share your experience with Faith. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Smooth move-in thanks to Faith
Had a great experience with Faith from the letting agency. She was organised, clear in her communication, and quick to get back to us whenever we had questions. Everything was sorted without hassle, and she helped make the whole move-in process a lot less stressful than it could’ve been.
Really appreciated the support — made a big difference.
1 October 2025
Unprompted review
Reply from Leaders - Northampton
Dear Chloe Coates We greatly appreciate your 5-star review and the time you took to share your experience with Faith. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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