Leaders - Northampton Reviews 

264
•
TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB

•

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Rated 5 out of 5 stars

Exceptional service The staff are professionals and easy to reach. Ready to assist you in getting your desired property. Jack at the Northampton branch was really helpful and excellent. Thank you... See more

Rated 5 out of 5 stars

Leaders lettings made the renting process less cumbersome through their amazing staff Jack Spencer of Northampton office who was very supportive and friendly through the process. I recommend leaders

Rated 5 out of 5 stars

Leaders, more specifically Gracie, helped me massively throughout this process. Showed extreme care & interest and made my life so much easier as it was my first time renting, and it was extremely eas... See more

Rated 5 out of 5 stars

Poți folosi acest review în engleză: We had a very good experience with this letting agency. Everyone was very friendly, responsive, and helpful throughout the whole process. A special thank y... See more

Company replied


Company details

  1. Estate Agent
  2. also in
  3. Property Investment
  4. Property Rental Agency
  5. Property Surveyor
  6. Property valuer

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

264 reviews

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2-star
1-star

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(264)

2,504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely and efficient staff

Lovely and efficient staff. Would recommend to anyone looking for a nice and smooth moving experience.

3 December 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Sarah We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Pleasant and wonderful

The entire process was so smooth. Meeting with the agent to view the house, the transparency with checks, the house being even better than advertised. All in all a great letting agency.

11 December 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Toluwalope Adebiyi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great estate agent am from the start…

Great estate agent am from the start was quick to organise viewing when I called them. They had a few spare keys for for home :).A special thanks to Faith Graham who was there to answer and queries I had from the start. A charming and friendly individual :)

22 November 2025
Unprompted review
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Reply from Leaders - Northampton

Dear O’brien Zhanero We greatly appreciate your 5-star review and the time you took to share your experience with Grace and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

Was told I would receive my holding…

Was told I would receive my holding deposit back within 5 working days, tomorrow will be the 9th day and still not had money returned or any idea or when it will be returned

19 November 2025
Unprompted review
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Reply from Leaders - Northampton

Dear David

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 4 out of 5 stars

Good customer service

Good customer service

15 October 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Asher Kimani, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

We had a very good experience with…

We had a very good experience with Lillian. Very professional and responded promptly to all our questions in a timely manner. Definitely recommend her

10 September 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Cri We greatly appreciate your 5-star review and the time you took to share your experience with Lillian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Lillian was really helpful throughout…

Lillian was really helpful throughout the process of finding a suitable property. All my queries were answered promptly and professionally.

17 October 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Karen We greatly appreciate your 5-star review and the time you took to share your experience with Lillian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

An amazing experience

The reception was great and the responses to all my queries will always on point and time. I was able to access my property within the time frame I needed it. Thank you and keep doing good as always.

17 October 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Samuel Aning, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Positive everlasting expirence

My experience was great and expectional due to the assistance of Faith Graham from leaders estate agent in Northampton i.e Wellingborough. She played a major role towards assisting me and my wife from property viewing down to the key collection. I honestly recommend leaders and Faith Graham when is comes to property hurting especially in Northampton

26 September 2025
Unprompted review
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Reply from Leaders - Northampton

Dear George We greatly appreciate your 5-star review and the time you took to share your experience with Faith. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Smooth move-in thanks to Faith

Had a great experience with Faith from the letting agency. She was organised, clear in her communication, and quick to get back to us whenever we had questions. Everything was sorted without hassle, and she helped make the whole move-in process a lot less stressful than it could’ve been.

Really appreciated the support — made a big difference.

1 October 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Chloe Coates We greatly appreciate your 5-star review and the time you took to share your experience with Faith. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Honestly, the best experience!

Honestly, the best experience with Leaders Northampton Branch!
I felt supported from the very first point of contact. Just absolutely wonderful people here who genuinely cares and know how much it means to getting a place you can call home.
They didn't create any hassle throughout the process and I didn't feel anxious at all. They communicated throughout and was always available to speak to me if I needed. I also received the most thoughtful gift with goodies for everyone!
Thank you so much to you all 🫶🏾

28 August 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Alicia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I had such a positive experience with…

I had such a positive experience with Faith Graham at Leaders Northampton. From start to finish, she was supportive, professional, and always happy to answer my questions. Faith guided me through every step of the letting process with patience and care, which made the whole experience smooth and stress-free.

Her thoughtful attention to detail and the extra effort she put in, including a lovely gesture of chocolates when I received my keys, truly made me feel valued as a client.

Thank you, Faith, for making my move such an enjoyable and memorable experience. I couldn’t recommend you more highly!

15 August 2025
Unprompted review
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Reply from Leaders - Northampton

Dear Imam Ibrahim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service providing by Leaders…

Excellent service providing by Leaders Letting, supported me all the way for an easier move. So helpful and friendly.
Highly recommend. 😊
Thanks so much Lillian. 😊

9 August 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Matt Wood



We greatly appreciate your 5-star review and the time you took to share your experience with Lillian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Finding tenant for the property

I had a great experience working with Jolanta from Leaders Estate Agents. She recently helped me find a new tenant for my property, and the process was smooth and efficient from start to finish. Jolanta was incredibly accurate and thorough in every detail, ensuring everything was handled properly.

She was also very helpful and communicative throughout the entire process, keeping me updated regularly and answering any questions I had promptly. Her professionalism and friendly approach made the experience stress-free.

Highly recommend Jolanta from Leaders estate agent!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience with Leaders

Very good experience with Leaders - rented out a new build through them. All inquiries were answered promptly and the whole process was very smooth and stress free. Thank you Faith and Lilian for your excellent service

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I was very impressed with how Faith…

I was very impressed with how Faith Graham handled the entire process of moving into my new property. She was fantastic and followed up to ensure everything went smoothly. I highly recommend Leaders Letting because they respond quickly to any issues and resolve them efficiently. They are reliable and consistent in their support when you need assistance.

28 July 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thank you to Faith!

Thank you to Faith who has helped us to find a lovely home and made the whole process easy and straightforward. We are happy in our new place, thank you!

28 July 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Abena

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thanks to Lillian and the team at the…

Thanks to Lillian and the team at the Northampton branch for helping us find a tenant. They kept us updated throughout the process.

16 July 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Ednest Ltd

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I am very pleased with the service I…

I am very pleased with the service I received from Lillian and the rest of her colleagues from the Northampton branch. We used their lettings services and Lillian was so professional, efficient and accommodating. Any questions I had were timely answered. Very pleased , definitely the best lettings agency I have come across yet. I look forward to dealing with them moving forward. Much appreciated! Olivia & Oliver.

2 July 2025
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Panashe

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

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