Denied my claim due to their technical errors
On November 30 2025 I attempted to submit an expense for my LSA, as it was the last day. However, the login page would not work. After multiple failed attempts I gave up for the day. The next morning at 7am I was finally able to login, submit my claim and noted that it was from the day before and that I was unable to login, therefore I am submitting my claim now.
I received a notification the following day telling me that my claim had been denied as the enrollment period for 2025 had ended and there was nothing they could do about it. I attempted to escalate the situation but was told the same thing. Now I have lost a few hundred dollars from my LSA as it is automatically forfeited plus the purchase that I made. Needless to say, this is left a bad taste in my mouth and they didn't care what the reason was or if it was their fault or not. That's pretty brutal!