LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1- Excellent technician, he was thorough. He went up and down again and again. Checked everything. He was extremely helpful and knowledgeable. 2- I thought the Leakbot was a useless thing. I am g... See more
It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more
Amazing company and professional engineers This small equipment fitted on my pipe has picked up small little drips and more bigger leaks. Every house should have one fitted. Engineer Blane was e... See more
Company details
Information provided by various external sources
The smart water leak detector that spots hidden leaks before they become bigger problems.
Contact info
United Kingdom
- support@leakbot.io
- leakbot.io
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Friendly and polite in spite of difficult journey to me (6h due to incident on M6). Knowledgeable and keen to give useful information. Sorted the problem out efficiently and told me what to look out for in case of further issues.
4 March 2026
Unprompted review
Absolute pile of rubbish
Absolute pile of rubbish. Constantly showing leakage but also no water usage. Causing more concern and frustration than being useful. Will be removing and discarding as soon as we get home
5 March 2026
Unprompted review
Reply from LeakBot
Hi Phil. Thank you for providing your details. Unfortunately we are unable to locate your account based on the details shared. If you can send your LeakBot ID, (found on the rear of the LeakBot below the clip and at the bottom of the homepage in the app) to support@leakbot.io we can investigate further and provide support. From the feedback you have given it could be an issue with the installation. It might be worth taking a look at our installation guide to check if this resolves the issue - https://cdn.leakbot.io/support/UK/LeakBot_Install_Guide.pdf
Courteous, competent repair
Polite, intelligent agent for the service appeared on time, assessed the situation fully and rapidly professionally resolved the problem, explaining the process thru out!
3 March 2026
Unprompted review
Great tech visit
The tech that came out and spent enough time to get a comprehensive understanding of what was happening, then fixed the problem (toilet leak) without any hassle. Very friendly.
1 March 2026
Unprompted review
Fantastic customer support
Fantastic customer support. Friendly and knowledgeable.
2 March 2026
Unprompted review
Dreadful customer service - avoid.
My leakbot has not worked since September. All emails to customer services have been ignored. My insurance company is paying for a device that doesn't work and there's no way to get it fixed. Please avoid this company if you can.
3 March 2026
Unprompted review
Reply from LeakBot
Hi Chris. Sorry to hear this feedback and we apologise for any delay getting back to you with further details following your last visit. Unfortunately it looks as if your LeakBot is installed in front of hot water pipework which impacts the readings from the device. Our customer support team will be in touch shortly with further details. Kind regards.
LeakBot review
Arrived on time, advised when he was on his way. Connected the equipment and found where there were leaks then repaired them quickly. Put everything back it how it was when he arrived.
28 February 2026
Unprompted review
The Technician was very friendly and…
The Technician was very friendly and provided direct and reliable advice regarding my water system.Not only was he able to locate the source of my water leak he also anticipated future potential leaks including an outdoor pipe which he fixed.
As a customer I highly commend the technician based on his previous work experience and knowledge as a plumber which was reassuring.
27 February 2026
Unprompted review
Brilliant experience great engineer
Brilliant experience great engineer. Saved me a fortune. Great product. AI can work wonders!
26 February 2026
Unprompted review
Prompt and comprehensive service
The agent and technician both provided excellent service and patient and clear responses to the questions I had. The service was prompt and very thorough. I feel very comfortable with the service they provide.
26 February 2026
Unprompted review
Helpfull friendly service
20 February 2026
Unprompted review
Good service and experience.
I had a bit of difficulty scheduling an appointment since my call was lost a couple of times, but overall the experience was very good. The person that helped me was very knowledgeable and very cooperative. I was able to schedule an appointment as a follow up to a leak that my LeakBot system reported in a very timely fashion. The technician, Mark, who came was very knowledgeable and helpful. The problem was solved and I feel much better about the condition of my home.
25 February 2026
Unprompted review
Excellent service
26 February 2026
Unprompted review
Daniele was amazing
Daniele was amazing
He really worked hard to find a small leak and did a fantastic job
26 February 2026
Unprompted review
Leakbot stopped functioning
Leakbot stopped functioning. Been waiting for technical team to come back. It's been 3 days now. Seems no one knows what's happening.
23 February 2026
Unprompted review
Reply from LeakBot
Thank you for your feedback. It seems there is missing water usage data in the app for just over a week. Looking at your account today we can see water usage data is being logged once again. Your LeakBot device is working correctly and is leak free. Our technical team will investigate the reason for the missing water usage data. If you require any further support please let us know. Kind regards.
A very thorough check of our property…
A very thorough check of our property carried out by a polite and helpful engineer.
25 February 2026
Unprompted review
The engineer
The engineer, Denis, was outstanding polite, effective and efficient.
25 February 2026
Unprompted review
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