Lease Car Direct Reviews 

196
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional staff who go above and beyond to ensure a smooth process. Many people highlight the outstanding customer service, noting that team members are proactive, efficient, and always available to assist with questions, making the entire experience easy and stress-free. Reviewers frequently mention the clear and responsive communication, with staff keeping them informed and updated throughout the leasing journey. The delivery service is often described as efficient, with many customers receiving their vehicles quickly and exactly as promised, contributing to a seamless and hassle-free user experience.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers consistently praising the professional,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction and recommending... See more

User experience

Consumers find the overall user experience to be overwhelmingly positive, describing it as fantastic,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Shout out to harj for getting my merc to me asap after being let down by another company…..always kept me informed and helped me when I struggled to fill a few things Defo worth leasing with leaseca... See more


Company details

  1. Leasing service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(196)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

4 series BMW

4 series BMW

Just received my new car and I cannot recommend this company highly enough. Excellent service from Atul. Totally hassle free from start to finish.

12 January 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

I am a very happy and satisfied customer, the service was second to none . I was corresponding with Harj and he made my life much easier dealing with the paperwork. I highly recommend lease car direct . The deal I got was very good and saved a-lot more than my previous brokers . Thanks to harj and company I have a lovely car much appreciated.

12 January 2023
Unprompted review
Rated 5 out of 5 stars

Much better than a High St Big Name.

Recently leased a VW through Lease Car Direct and can’t believe how helpful they have been, don’t think I’ll return to a large name dealer again. I was skeptical at first due to the deal I was getting and the fact I’d never heard of the Company… however after carrying out some research and speaking with Atul I felt comfortable carrying through with the deal. The process has been simple from start to finish and any queries have either been a call or a Whatsapp message away. Genuinely would/will recommend this Company to anyone, in particular Atul.

Thanks for the great service, looking forward to receiving the car.

9 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, who I have used twice now and wouldn’t hesitate to use again. They are quick to respond to enquiries and their service is personal. I have already recommended to friends and family.

16 December 2022
Unprompted review
Rated 5 out of 5 stars

What a smooth and easy process

Audi A6 was the car I wanted What an amazing experience, I contacted them on Instagram and guy named Atul called me and get things sorted in a day, car booked and they updated me on progress of delivery which is quite late these days but I was kept in loop and knew when it’s gonna arrived! Good deal good communication what’s else you want :))

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Harj at Lease car direct is excellent to deal with…

Harj made the process really easy from the start. Car order confirmation was quick, he made suggestions on what was and wasn’t needed in terms of extras and was always able to provide an update on the expected delivery date of the car - which arrived on time. 100% will use again

30 November 2022
Unprompted review
Rated 5 out of 5 stars

I received my BMW 4 series

I received my BMW 4 series just three weeks after enquiry. Atul made no promises as to avoid disappointment in this busy period and to maintain a realistic expectation. Although he instead made every effort to have the car delivered before Christmas behind the scenes and exceeded all expectations. My experience was exceptional and smooth. I was even contacted after delivery by Atul to ensure the handover was satisfactory and the car was to my liking. You should really consider using this firm when looking for a no fuss lease with a quick professional turn around. I will be using them again if the right deal comes up when my lease ends. Thanks again Atul.

23 December 2022
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

I shopped around and Lease Car Direct offered by far the best deal, they have been super helpful and paitent with my constant messaging requesting an update. Harj has been absolutely brilliant, providing loads of help and guidance and responding to any queries.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I recently had my Tiguan R Line delivered and it was perfect, came with everything I needed and more.

Atul sorted everything out for my lease hire contract and he was very friendly and helpful with anything I needed. The service was quick, efficient and they were fantastic!

I highly recommend this company.

30 November 2022
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

OUTSTANDING

I couldn’t recommend this company enough, I spoke to Harj throughout my whole experience with lease car direct and he was an absolute pleasure! Answered all my questions however big or small and made me feel like his only customer, his customer service is second to none! He also sorted me with my dream family car, at a price I couldn’t find anywhere else, simply outstanding by himself and the team! I’ll be back for sure!

Thank you!!

Josh

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent!

Been dealing with Lease Car direct for the last 2 years - have a new car ordered with them. Harj has been extremely helpful and professional whilst supporting the needs of my new vehicle / price.

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Harj was excellent from the initial…

Harj was excellent from the initial enquiry to the delivery for the car today

Very good advice received from start to finish
Painless process
Open and honest selling of a vehicle
Highly recommend this company

28 September 2022
Unprompted review
Rated 5 out of 5 stars

Great service and went above and beyond

Great experience ordering a car through Atul Soni at Lease Car Direct. I sent a request in and he got in touch with me quickly and worked with me to find the best quote he could and with a quick turnaround. Whenever I had questions Atul would get back to me quickly and always found a good solution to my requests. I needed to make sure I could secure a car by the Autumn and given the issues in the auto industry at the moment he got in touch with the manufacturers to make sure the order would meet my requirements. I even made a last minute change to the order and he was more than happy to assist and get it all done with minimal fuss. A great customer experience and I would definitely go back and recommend to others looking for a car!

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

From the moment I messaged Atul was nothing but helpful, he went above and beyond for me throughout the whole process, I got accepted and my new car is coming in October, can’t wait.

Thanks Atul

19 June 2022
Unprompted review
Rated 5 out of 5 stars

My whole finding the right car journey…

My whole finding the right car journey was made easy by Sarj. Excellent communication throughout and someone who really wanted to make the customer happy! Could not be more happier with the service. Thank you Sarj and team

14 June 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look