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Leaselab Reviews 

585
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 538 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, detailed explanations, and answering all questions with remarkable patience. Many individuals note that account managers are consistently available and make the entire journey pleasant. A few other people also felt that setting up new novated leases was exceptionally smooth, fast, and remarkably seamless from start to finish. Consumers repeatedly highlighted the prompt communication, quick response times, and efficient support received throughout every single step. People appreciate the dedicated assistance, mentioning how simple it is to work with the team compared to traditional dealerships.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and consistently responsive throughout the... See more

Service

People report positive experiences with service, praising the team for being exceptionally helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt communication and detailed... See more

User experience

Customers had positive experiences with user experience, highlighting a simple, seamless, and hassle-free... See more

Response time

Customers consistently note positive experiences with response time, highlighting that reviewers received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claire Wilkins provided an amazing service. Not only was she knowledgeable, she was extremely quick in her responses, and also very patient with my 1000 questions while providing very helpful advise.... See more

Rated 5 out of 5 stars

Streamlined , efficient and professional. I actually enjoyed dealing with Alex way more than dealing with the new car dealership. When it’s time for me to buy/ lease a car again I will most likely ch... See more

Rated 5 out of 5 stars

Having Sam as my dedicated account manager has been great with one consistent point of contact. Super easy to deal with and always available to answer my many questions!

Rated 5 out of 5 stars

The experience felt personalised and Sam really understood the process and tailored the lease to my needs. Feedback from the car sales person was that Leaselab were very easy to deal with as well.


Company details

  1. Leasing service
  2. also in
  3. Car finance and loan company

Written by the company

Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.

Save thousands in tax by driving your dream car

Written by the company

If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!

Premium service before AND after you sign your lease

At Leaselab, quality always comes first

We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to.‍ We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.

Contact info

Novated Lease Calculator

You could save thousands in tax AND the car's running costs each year!

4.9

Excellent

TrustScore 5 out of 5

585 reviews

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No recent history of asking for reviews

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4.9

All reviews

(585)

519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I really appreciate the level of service and support I received and would happily recommend LeaseLab to anyone considering a novated lease. Thank you to the whole team for making the experience so seamless!

13 August 2026
Rated 5 out of 5 stars

First time using this type of service…

First time using this type of service and my experience was great. From my initial enquiry to finalising the lease, Alex Blundell walked me through the process and answered every question I had, often asked twice! He was very responsive and made the process very easy. Thanks Alex!

5 August 2026
Rated 5 out of 5 stars

Prompt and Helpful

The Leaselab team stood out amongst the enquiries I sent out for my first Novated Lease. They were helpful and prompt to respond to any questions I had throughout the process. Shoutout to Alicia for making this process so much easier than I expected it to be.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

LeaseLab took the complexity out of novated leasing

LeaseLab made the novated lease process so much easier than I expected. The platform and quoting tools were clear and easy to understand, even with a fairly complicated set of variables to work through.

A special shout out to Bryan Kuchel, who was nothing short of amazing throughout. He was patient with every question as we weighed up different lease terms, vehicles, and add-ons before finally settling. Communication was always prompt and clear, which made a genuinely complicated process feel simple. Highly recommend both LeaseLab and Bryan specifically if you're considering a novated lease.

10 August 2026
Rated 5 out of 5 stars

Excellent communication

Nicole was an excellent communicator (always happy to help and quick to respond). She liaised flawlessly with the car dealer and made the experience easy. I would recommend Lease Lab to anyone looking for a Novated Lease. Happy customer! Thanks.

6 August 2026
Rated 5 out of 5 stars

Great service…

Claire Wilkins provided an amazing service. Not only was she knowledgeable, she was extremely quick in her responses, and also very patient with my 1000 questions while providing very helpful advise. I am looking forward to my future journey with Leaselab.

31 July 2026
Rated 5 out of 5 stars

Novated Lease

Casey was very prompt in answering my questions and made the whole process very smooth. I am new to the novated lease process and he helped me better understand how it all works

7 August 2026
Unprompted review

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