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Leaselab Reviews 

584
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and always available to answer numerous questions with genuine kindness. Consumer feedback consistently shows prompt communication, rapid response times, and fast answers that make every single interaction entirely smooth and productive. People note that setting up a lease is remarkably straightforward, efficient, and wonderfully simplified for beginners. Reviewers deeply appreciate the thorough financial guidance and clear information provided throughout the journey, which helps them make confident decisions. Many individuals mention they would gladly use this reliable service again.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their responsiveness, patience, and... See more

Service

Reviewers highlight positive aspects of service, praising the team for making the leasing process smooth,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that communication is prompt,... See more

User experience

People report positive experiences with user experience, highlighting a smooth, seamless, and hassle-free... See more

Response time

Users describe positive interactions with response time, frequently praising staff members for being prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having Sam as my dedicated account manager has been great with one consistent point of contact. Super easy to deal with and always available to answer my many questions!

Rated 5 out of 5 stars

Claire Wilkins provided an amazing service. Not only was she knowledgeable, she was extremely quick in her responses, and also very patient with my 1000 questions while providing very helpful advise.... See more

Rated 5 out of 5 stars

Streamlined , efficient and professional. I actually enjoyed dealing with Alex way more than dealing with the new car dealership. When it’s time for me to buy/ lease a car again I will most likely ch... See more

Rated 5 out of 5 stars

I was recommended to Lease Lab Brad by a work colleague who is currently setting up his own lease. My dealings with Lease Lab and Brad has been exceptional from start to finish.


Company details

  1. Leasing service
  2. also in
  3. Car finance and loan company

Written by the company

Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.

Save thousands in tax by driving your dream car

Written by the company

If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!

Premium service before AND after you sign your lease

At Leaselab, quality always comes first

We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to.‍ We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.

Contact info

Novated Lease Calculator

You could save thousands in tax AND the car's running costs each year!

4.9

Excellent

TrustScore 5 out of 5

584 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(584)

519 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Streamlined

Streamlined , efficient and professional. I actually enjoyed dealing with Alex way more than dealing with the new car dealership.
When it’s time for me to buy/ lease a car again I will most likely change the car make but NEVER change Leaselab.

5 August 2026
Rated 5 out of 5 stars

Incredibly smooth process!

Second lease with Leaselab and the process from start to finish somehow went from easy to SUPER easy, ridiculously seamless! Claire was incredible and very responsive to all my queries. The only lease provider I would recommend.

11 August 2026
Rated 5 out of 5 stars

Kenneth and Jamie were so helpful from…

Kenneth and Jamie were so helpful from my initial enquiry right through to the follow-ups and getting the whole process started. They were both very professional, friendly, and always happy to answer any questions I had. They never once made me feel like I was being annoying for asking questions, which I really appreciated. I would highly recommend them to anyone!

14 August 2026
Rated 5 out of 5 stars

Great services

Nicole was very nice, and the responses were always fast. The settlement team was also fast in responding.
I'd suggest separating the paperwork between the employer and employee avoiding confusing.

10 August 2026
Rated 5 out of 5 stars

Very helpful

The consultant I spoke to was extremely helpful, but more than that he was kind. He answered all of my questions and helped to process my application as quickly as was possible. LeaseLab made the whole experience easy.

14 August 2026
Rated 5 out of 5 stars

Novated Lease experience

Overall, a very easy process, Casey was very attentive to any issues or questions I had. The process took a little longer than I thought but that was due to external factors and not Lease lab.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I really appreciate the level of service and support I received and would happily recommend LeaseLab to anyone considering a novated lease. Thank you to the whole team for making the experience so seamless!

13 August 2026

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