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Leaselab Reviews 

586
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 538 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, detailed explanations, and answering all questions with remarkable patience. Many individuals note that account managers are consistently available and make the entire journey pleasant. A few other people also felt that setting up new novated leases was exceptionally smooth, fast, and remarkably seamless from start to finish. Consumers repeatedly highlighted the prompt communication, quick response times, and efficient support received throughout every single step. People appreciate the dedicated assistance, mentioning how simple it is to work with the team compared to traditional dealerships.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and consistently responsive throughout the... See more

Service

People report positive experiences with service, praising the team for being exceptionally helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt communication and detailed... See more

User experience

Customers had positive experiences with user experience, highlighting a simple, seamless, and hassle-free... See more

Response time

Customers consistently note positive experiences with response time, highlighting that reviewers received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claire Wilkins provided an amazing service. Not only was she knowledgeable, she was extremely quick in her responses, and also very patient with my 1000 questions while providing very helpful advise.... See more

Rated 5 out of 5 stars

Streamlined , efficient and professional. I actually enjoyed dealing with Alex way more than dealing with the new car dealership. When it’s time for me to buy/ lease a car again I will most likely ch... See more

Rated 5 out of 5 stars

Having Sam as my dedicated account manager has been great with one consistent point of contact. Super easy to deal with and always available to answer my many questions!

Rated 5 out of 5 stars

The experience felt personalised and Sam really understood the process and tailored the lease to my needs. Feedback from the car sales person was that Leaselab were very easy to deal with as well.


Company details

  1. Leasing service
  2. also in
  3. Car finance and loan company

Written by the company

Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.

Save thousands in tax by driving your dream car

Written by the company

If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!

Premium service before AND after you sign your lease

At Leaselab, quality always comes first

We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to.‍ We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.

Contact info

Novated Lease Calculator

You could save thousands in tax AND the car's running costs each year!

4.9

Excellent

TrustScore 5 out of 5

586 reviews

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No recent history of asking for reviews

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4.9

All reviews

(586)

521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

My experience with Leaselab has been very positive. Casey and the team were professional and helpful throughout the whole process. They responded to my correspondence in an efficient manner.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Made My First Novated Lease Simple and Stress-Free

I had an excellent experience working with the LeaseLab team throughout my novated lease process. From the initial quote through to settlement, everything was handled professionally and efficiently.

A special thank you to my consultant Casey, who was always responsive, patient, and happy to answer all of my questions. They kept me informed at every stage, made the process straightforward, and ensured everything progressed smoothly.

The entire experience was stress-free, and I always felt supported. I would highly recommend LeaseLab to anyone considering a novated lease. Thank you again for your outstanding service!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service for novated leases setup

Bryan my contact at Leaselab, was extremely helpful, quick and made the whole experience of setting up a new lease so easy. I have had well over 10+ novated leases in the past with various companies and I will be honest in saying Leaselab has been the best to deal with.
Thank you,
Karen Dillon

16 July 2026
Rated 5 out of 5 stars

This was our second experience

This was our second experience, and it was even better than the first. Responses were prompt, and all our questions were answered thoroughly. A very good overall experience — smoother and easier than the first time around.

23 July 2026
Rated 5 out of 5 stars

Highly Recommend LeaseLabs!

From the very beginning, Alicia was clear, transparent, and professional with her communication. She took the time to explain all the available options and went above and beyond to find the best novated lease solution for me, especially considering my visa situation.

She also provided honest and practical advice about purchasing the car and accessories, which helped me make informed decisions and made the whole buying experience much smoother.

Alicia and the team were very flexible in coordinating with my employer throughout the process, making everything as seamless as possible.

I highly recommend LeaseLabs, and especially Alicia, to anyone considering a novated lease. The service was outstanding from start to finish, and I couldn't be happier with the experience.

1 July 2026
Rated 5 out of 5 stars

This was my first time arranging a…

This was my first time arranging a lease, so I did my homework. The biggest lesson? Make sure you're choosing the right service for your situation, not just the cheapest option. Casey and the team did a solid job getting everything I needed done. There was some last-minute document shuffling, but overall I was happy with the experience. From my research, they actually deliver on what they promise, and that's not something you can say about everyone.

10 July 2026
Unprompted review

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