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Leaselab Reviews 

589
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 538 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, detailed explanations, and answering all questions with remarkable patience. Many individuals note that account managers are consistently available and make the entire journey pleasant. A few other people also felt that setting up new novated leases was exceptionally smooth, fast, and remarkably seamless from start to finish. Consumers repeatedly highlighted the prompt communication, quick response times, and efficient support received throughout every single step. People appreciate the dedicated assistance, mentioning how simple it is to work with the team compared to traditional dealerships.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and consistently responsive throughout the... See more

Service

People report positive experiences with service, praising the team for being exceptionally helpful,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt communication and detailed... See more

User experience

Customers had positive experiences with user experience, highlighting a simple, seamless, and hassle-free... See more

Response time

Customers consistently note positive experiences with response time, highlighting that reviewers received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claire Wilkins provided an amazing service. Not only was she knowledgeable, she was extremely quick in her responses, and also very patient with my 1000 questions while providing very helpful advise.... See more

Rated 5 out of 5 stars

Streamlined , efficient and professional. I actually enjoyed dealing with Alex way more than dealing with the new car dealership. When it’s time for me to buy/ lease a car again I will most likely ch... See more

Rated 5 out of 5 stars

Having Sam as my dedicated account manager has been great with one consistent point of contact. Super easy to deal with and always available to answer my many questions!

Rated 5 out of 5 stars

The experience felt personalised and Sam really understood the process and tailored the lease to my needs. Feedback from the car sales person was that Leaselab were very easy to deal with as well.


Company details

  1. Leasing service
  2. also in
  3. Car finance and loan company

Written by the company

Our vision is to make novated leasing easily accessible, empowering drivers with the knowledge they need to make informed decisions that enhance their financial well-being. Our mission is to use a combination of market-leading technology and a focus on customer service to get Australians into their dream cars while putting money back into their pockets.

Save thousands in tax by driving your dream car

Written by the company

If you’re looking to buy a car, a novated lease is a simple way to pay less tax and save thousands. The benefits of novated are incredibly inviting: - Save thousands off the cost of your dream car - Save thousands on your annual tax bill - Save thousands on your car’s running costs, like fuel, rego, insurance and servicing Get in touch with us today to learn more!

Premium service before AND after you sign your lease

At Leaselab, quality always comes first

We prioritise long-term solutions for our customers. Our customers know we’re eager to help and that we’re in it for the long term, by their side the whole time. Sure, we could become a revolving door for novated leasing - but we don’t want to.‍ We care too much to become transactional. Instead, we go for trusted. With a direct line of communication, we help our Australian customers navigate various challenges right the way through their lease, whether that is today, five years from now, or even after the lease’s conclusion.

Contact info

Novated Lease Calculator

You could save thousands in tax AND the car's running costs each year!

4.9

Excellent

TrustScore 5 out of 5

589 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(589)

521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first time arranging a…

This was my first time arranging a lease, so I did my homework. The biggest lesson? Make sure you're choosing the right service for your situation, not just the cheapest option. Casey and the team did a solid job getting everything I needed done. There was some last-minute document shuffling, but overall I was happy with the experience. From my research, they actually deliver on what they promise, and that's not something you can say about everyone.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

A Great First Experience with a Novated Lease

This was my first experience with a novated lease, and I'm very happy with how everything turned out. Zack Adam was fantastic throughout the entire process, knowledgeable, patient, and always willing to help. He made what could have been a complex experience feel straightforward and stress-free. I really appreciate the excellent service and would highly recommend both Zack and the team.

17 July 2026
Rated 5 out of 5 stars

Fantastic customer service

Bryan Kuchel was sensational in his support. Was efficient, responsive and always kept me up to date throughout the process. This my second lease with LeaseLab and I cannot speak more highly of their dedication to customer service, both at purchase and across the life of the lease.

16 July 2026
Rated 5 out of 5 stars

Great Service and Support

Alex at LeaseLab was very helpful in comparing quotes, reviewing the price in detail and helping in all stages from the beginning when i was looking for a lender for Novated lease.
The follow ups are excellent and very productive, highly knowledgeable and takes their time to ensure the questions are answered well.
I highly recommend their service for Novated Leasing

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Brad was super helpful and efficient…

Brad was super helpful and efficient when dealing with someone who really didn't know much about novated leases. He was also prompt in replies which was quite different from your competitors. This resulted in a smooth process that led to the delivery of the vehicle in the first week of July.

25 June 2026
Rated 5 out of 5 stars

Lease lab were incredible to work with.

Lease lab were incredible to work with.
I was purchasing a car in Victoria and lived in New South Wales.
The whole experience was the best I could’ve hoped for.
Lease lab went out of their way to make things easy for me and they were a pleasure to deal with.
I would highly recommend anyone looking for a car lease to reach out to them

1 July 2026
Rated 5 out of 5 stars

Claire from Leaselab was exemplary…

Claire from Leaselab was exemplary throughout the process of organising my novated lease. The experience was great, from both the company admin side as well as the employee side.
Super fast responses made the process very quick and easy.
Highly recommend!

8 July 2026
Unprompted review
Rated 4 out of 5 stars

Generally a good experience

Generally a good experience. The only thing is that I found myself in an unusual and unexpected circumstance which caused some confusion at one point. It would have been less frustrating at the time if people read my emails and/or talked with me over the phone. In the end both occurred and then things were sorted out very quickly.

30 June 2026
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, smooth process and fast processing. The after-service is fantastic also. Highly recommend and so glad I chose LeaseLab.

29 June 2026

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