Leather Company Reviews 

242
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAM COMPANY This is NOT a Canadian Company. They are from Pakistan. My package came from Pakistan, from someone named Muhammad. The leather jacket itself STINKS so bad I can't wear it. It makes... See more

Rated 5 out of 5 stars

I bought a leather waistcoat around 6 months ago from Solihull shop I live near leics somehow it got little split on the collar so I drove over and showed them left it there to get stitch repair ! 4/... See more

Rated 5 out of 5 stars

Have sent for 2 leather weekend bags from other companies. Both sent back the next day (really aweful quality). Just received the extra large weekend back from Leather Company.... absolutely fantastic... See more

Rated 1 out of 5 stars

Buyer beware! The after sales service from this company is appalling. Within months of buying a leather backpack for £709, the primary buckle broke rendering the bag useless. The so-called customer se... See more

Company details

  1. Leather goods supplier

Written by the company

The Leather Company are the UK's best and premium suppliers of leather and sheepskin jackets, coats and bags for men and women. View our range. Also a large selection of luggage


Contact info

3.1

Average

TrustScore 3 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(242)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DONT USE THIS COMPANY

Very poor customer service. I emailed several times without response. I final got an email asking me to ring them instead of answering my query. I returned some poor quality slippers bought as a christmas present then was told they had to be returned within 14days so no refund just a credit. Ordered gloves to use the credit but they are very poor quality sheepskin and very thin

12 January 2023
Unprompted review
Rated 5 out of 5 stars

Ordered jacket for partners Christmas present

Ordered jacket for my partner's Christmas present. Rang before ordering, got through straight away, questions answered. Speedy delivery, stylish jacket, great quality and perfect fit following their size guide.

9 December 2022
Unprompted review
Rated 4 out of 5 stars

Leather gloves.

I ordered a pair of beautiful dark brown leather gloves from "Leather Company" on the 18th of December last and, they arrived the next day! They are a perfect fit.
I have recemended this company to my family and friends and shall be buying from from them again.

19 December 2022
Unprompted review
Rated 5 out of 5 stars

Love this company have been shopping…

Love this company have been shopping with these guys for years with the best customer service I have ever had from anywhere I have never left reviews before but reading some of these reviews seems like they have not been delt with the same company great work guys merry Christmas and a happy new year

1 January 2023
Unprompted review
Rated 1 out of 5 stars

Rubbish customer service

Jacket I received was alright but the customer service was non existent as I ordered a size to large so returned for a smaller size paying over £8 return fee. I marked the ticket up for a smaller size but then changed my mind. So emailed them and phoned them To ask for a refund. They didn’t answer phone so left several message’s. And they didn’t responded at all and sent the jacket back out to me!. I’ve tried to call them serval times but they do not answer’. Be warned! Customer service is awful!!.

The company is not happy with my reviews and wishes me to explain why I gave them bad reviews, them not admitting any wrong doing!.They say they were closed a few days over the Christmas period, fine but the jacket was sent in received and sent back out with in this period!. Yet nobody bothered to listened to my calls or read my emails about my issue. They got funny with me on the phone saying it’s was not their fault and to basically take my honest review down. They offered no apology. Not a great customer service experience again!.

30 December 2022
Rated 5 out of 5 stars

An excellent company to deal with

An excellent company to deal with. I rang to make sure of the size I needed for a sheepskin hat, the man was very helpful. It arrived extremely quickly and fitted perfectly. Highly recommend this company.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, friendly service
Had a problem with the item purchased but it was easily resolved....nice people to deal with. Would definitely recommend

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality and craftsmanship

Easy website to navigate. Lots of choices available. Service/delivery prompt. The quality of the leather is superb and the craftmanship of the goods excellent. To date I've purchased a bag and a leather jacket as gifts for my daughter. These look beautiful and she loves them. I'm happy in the knowledge she'll have many years of service from these high quality goods.

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Cannot fault the leather company they…

Cannot fault the leather company they got my handbag to UPS within a day it took UPS 7 days to deliver sending me an email every day to say it would be delivered later that day. In the end I rang the leather company who gave me UPS’s telephone number and after speaking to the UPS depot who where full of apologises they told the driver to deliver that day which they did. The bag is beautiful and although it wasn’t the leather companies fault they did give me a discount for all the problems caused by UPS.

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Leather Co is awesome, Gloves tan…

Leather Co is awesome,I ordered tan leather gloves are so soft n real leather. I will be ordering two more sets as gifts for Xmas/22 abs beautiful and very reasonable prices!... I exchanged my first order for a diff size abs awesome cust service can't ask for more always happy to oblige speedy service too, 100% cust for life. Thank you all.

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from Shy

Really unique items and excellent customer service - I had an issue with my order and I spoke with Shy who was very understanding and fair in terms of a resolution. Also very quick delivery service!

21 November 2022
Unprompted review
Rated 5 out of 5 stars

I am not a fan of shopping online but…

I am not a fan of shopping online but there are so few shops that have a good selection of leather jackets.
I put in the order late on Friday night and it arrived on Tuesday morning by UPS.
Pleased with the quality and would buy again from this company.

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent - worth a phone call to confirm sizings

Excellent customer service. Cannot fault the staff or delivery - it arrived before 10am the next day.

Having read "sizing" issues on the sheepskin coat I wanted to purchase (Olivia) I called to ask for assistance, the advice was spot on, they certainly do know their stock very well.

The coat it's self is just wonderful, very luxurious and the best price by far.

10 November 2022
Unprompted review
Rated 1 out of 5 stars

Stupid Brexit

Sizing is not correct, size 16 is more like a small 14, so disappointed. Ordered from Ireland and was told customs and vat would be around €30… it was €86.95!!!! They have since offered me a part refund of £16.25 :( total waste of money for me.

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Super fast, friendly as well as a super bag!

I ordered a handbag on line but followed up with a phone call to see if delivery dates were realistic as I needed it quickly.
The lady was friendly and helpful, saying 2-3 days was the worse case and usually they arrive next day. I'd called 10 minutes before they closed so hoped for 2 days.
The bag arrived at 10am the following morning!
How lovely that someone can still go above and beyond, an actual person at the end of a phone and zero aggro.
The handbag was excellent also 👌🏻 🙂

1 November 2022
Unprompted review
Rated 5 out of 5 stars

navy leather biker jacket

Ordered a navy leather biker jacket. Arrived very quickly in 2 days. Beautiful quality leather. Absolutely love it. After reading other reviews I ordered a size larger than I normally wear. Glad I did. Fits perfectly. Highly recommend

22 October 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look