Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more
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See what reviewers are saying
Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more
Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more
Company replied
Company details
Written by the company
LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.
Contact info
78 rue championnet, 75018, Paris, France
- lebara.fr
4.8
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
my card still hasn't arrived.
6 October 2022
Reply from Lebara Mobile (FR)
Hello João,
Judging from the tracking number linked to your order, it appears that the SIM card has been delivered to your home address on the date of 29/09/2022.
Please know that this tracking number was sent to your mailbox two days after the date of your order.
For any refund request, you can contact us at +331 72 28 23 23 with your order number which begins with ML…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Is taking too long to arrive home
4 October 2022
Reply from Lebara Mobile (FR)
Dear customer,
Please know that the delivery time of a SIM card can take up to 7 working days.
In order to ensure fast and trouble-free delivery of our SIM cards, it is important to fill in complete and detailed information.
We invite you to contact us at +331 72 28 23 23 with your order number which begins with LM…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
very good service
My sim card was delivered very quickly and everything is working perfectly. Customer service very helpful and fast in the answer.
3 October 2022
Reply from Lebara Mobile (FR)
Hello Alice,
Thank you so much for your kind message ❤️
We are delighted to learn that you have received your SIM card, and that you are quite satisfied with our services 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day,
Adam from team Lebara France
Excellent service
4 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Ndembi,
Nous sommes heureux que vous soyez parmi nous, et nous vous remercions pour votre avis étoilé ❤️
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/ ️
Agréable journée à vous 🤗
Alice de l’équipe Lebara France
Did not receive the sim card.
2 October 2022
Reply from Lebara Mobile (FR)
Dear customer,
We are sorry to learn that you have not received your SIM card order.
In order to ensure fast and trouble-free delivery of our SIM cards, it is important to fill in complete and detailed information.
We invite you to contact us at +331 72 28 23 23 with your order number which begins with ML…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching and we wish you a lovely day,
Adam from team Lebara France.
Reply from Lebara Mobile (FR)
Hello Muzzi,
Happy to read your message. We are thrilled to learn that your journey with us has been satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day 🤗
Adam from team Lebara France
I did not get the ordered sim
29 September 2022
Reply from Lebara Mobile (FR)
Dear customer,
We are sorry to learn that you have not received your SIM card order.
In order to ensure fast and trouble-free delivery of our SIM cards, it is important to fill in complete and detailed information.
We invite you to contact us at +331 72 28 23 23 with your order number which begins with ML…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching and we wish you a lovely day,
Adam from team Lebara France.
I didn't receive the sim card
I didn't receive the sim card. La poste said it was delivered in my mailbox but it wasn't. I contacted lebara costumer service they were helpful I hope I can get my money back. I will order a new sim from them
29 September 2022
Reply from Lebara Mobile (FR)
Dear customer,
We are sorry to learn that you have not received your SIM card order.
Upon looking at your file, we can confirm that the reimbursement process has been initiated, you will receive your refund very shortly.
In order to ensure fast and trouble-free delivery of our SIM cards, it is important to fill in complete and detailed information.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
I have not yet received my sim
18 September 2022
Reply from Lebara Mobile (FR)
Dear customer,
We are sorry to learn that you have not received your SIM card order.
In order to ensure fast and trouble-free delivery of our SIM cards, it is important to fill in complete and detailed information.
We invite you to contact us at +331 72 28 23 23 with your order number which begins with ML…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching and we wish you a lovely day,
Adam from team Lebara France.
MY EXPERIENCE IS BAD FOR ONE PART GOOD…
MY EXPERIENCE IS BAD FOR ONE PART GOOD FOR THE OTHER PART
If you like your company call me back you will do good things for your company
regards
24 September 2022
Reply from Lebara Mobile (FR)
Hello Drissi,
Thank you for the 5 stars, we truly appreciate your support. 😍
For further enquiries, we invite you to contact our customer service via the following number : +331 72 28 23 23. We are available from 9:00am to 9:00pm (FR time), seven days a week 🤗.
We wish you a lovely day ❤️
Adam from team Lebara France.
Reply from Lebara Mobile (FR)
Hello Philip,
Thank you for your lovely message, we are delighted to hear you’re enjoying our services ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Adam from team Lebara France
Reply from Lebara Mobile (FR)
Bonjour Corine,
Merci beaucoup pour votre message et confiance. Nous sommes ravis de vous lire et de constater votre satisfaction à l’égard de nos services ❤️
Nous ferons en sorte que votre prochain avis soit plus étoilé que celui-ci ⭐
Pour ne rater aucune actualité Lebara, suivez-nous sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Agréable journée à vous
Alice de l’équipe Lebara France
Thank you for good service I had good…
Thank you for good service I had good experience in customer service they were good in answering and providing the service thank you again keep up the good work
22 September 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Boubezari,
Thank you for the lovely comment, we are delighted to hear that you had a pleasant experience with our customer service ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Adam from team Lebara France
It was excellent.
21 September 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Nagarjuna Gonela,
Thank you very much for your message. We are delighted to read about your satisfaction with our services ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day,
Adam from team Lebara France
I’m speaking English most of but she…
I’m speaking English most of but she helped me to talk thnx for communicate and u would love to deal with u again
20 September 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Dorinna Pac,
Thank you for the kind comment, we are delighted to hear that our customer service has assisted you well with your request ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day 🤗
Adam from team Lebara France
late sim delivery
My sim has been ordered 3 days before, still there is no information regarding sim delivery. How many days I have to spend without sim card in a new country
19 September 2022
Reply from Lebara Mobile (FR)
Hello Karthik,
Please know that the delivery time of a SIM card can take up to 7 working days.
Once the delivery time is exceeded and the order is not delivered, we invite you to contact us at +331 72 28 23 23 with your order number which begins with ML…. that was communicated in the confirmation email.
We are available 7 days a week from 9 a.m. to 9 p.m. Our advisors would be delighted to provide you with more information.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Reply from Lebara Mobile (FR)
Hello Saravana,
Please know that the delivery time of a SIM card can take up to 7 working days.
In order to ensure fast and trouble-free delivery of our SIM cards, it is important to fill in complete and detailed information.
We invite you to contact us at +331 72 28 23 23 with your order number which begins with LM…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Ramzi- Great Customer Representative
Hello,
I am writing this review especially for a customer sales representative Mr. Ramzi. He has been one of the most supportive representatives of the company in the times of my need.
He has helped me despite the fact that all other sales representatives didn't pay any heed to my problem. He is a great person and a fabulous employee of the Company. Thanking him with the least thing I can do.
14 September 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Prashasti Khanna,
We are delighted to learn your issue has been resolved, and we thank you for the lovely comment 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day,
Adam from team Lebara France
Cannot login
Cannot login, I have to go through a lot of security recognizing cats and horses and still the login not working. I need to top up and I can't
18 September 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Marius Codrin,
We apologize for the inconvenience caused. Please know that a dedicated expert is mobilized to solve your case.
We would also like to assure you that you will be reached by one of our agents very soon.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Reply from Lebara Mobile (FR)
Hello Satyam,
Thank you for your lovely message, we are very happy to have you among us ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Adam from team Lebara France
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