Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more
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See what reviewers are saying
Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more
Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more
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Company details
Written by the company
LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.
Contact info
78 rue championnet, 75018, Paris, France
- lebara.fr
4.8
Excellent
9K reviews
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auto pay goes wild
Lebara started charging my credit card $10 every day.
I was expecting less that $25 per month. I think that they charged me for every text.
21 November 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Rick,
Upon verifying your account, we have been able to conclude that the charges were directly associated to the auto-top up feature you activated from your account, this explains the deducted amounts.
Please know that an advisor will reach you, to provide you with further information regarding your case.
We wish you a lovely day,
Alice from team Lebara France
Satisfaction du service lebara qualité…
Satisfaction du service lebara qualité internet mellieur 24
24 November 2022
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Bezzaouch,
Un très grand merci pour ce commentaire ainsi que pour les 5 étoiles. Sachez que notre but est de vous fournir un service de qualité et nous sommes ravis que ça soit le cas pour vous.❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Pour ne rater aucune actualité Lebara, suivez-nous sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Agréable journée à vous 🤗
Ahmed de l’équipe Lebara France
I am always happy with the Lebara…
I am always happy with the Lebara service and customer service. There is always network and data connectivity even while traveling. I'm a happy customer of lebara for the past 2 years.
Today also my customer service call went well and all my requests are captured well
12 November 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Aparna,
Happy to read your comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social medias:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day, 🤗
Adam from team Lebara France
It was such unfortunate that my…
It was such unfortunate that my internet data could not be used when I was travling outside of France.
There should be a system or notice to make clients easier what to do when they are outside France.
Telephone and email could not really help because their responds are slow and sometimes did not solve the problem.
27 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Eldo,
In order to make sure that your data is correctly working while in roaming, we invite you to verify your device's data settings by referring to the following link : https://www.lebara.fr/en/faq/appels-internet/installer-internet.html
Please know that our SIM cards are automatically connected to one of our tie-in networks while abroad. If that's not the case, we invite you to make a manual search depending on the country you are currently located in, so you can easily access your services outside of France.
For more information, we invite you to join us via chat by clicking on the following link : https://mobile.lebara.com/fr/en/contact-us. Our advisers are available to answer you 7 days a week, from 9 a.m. to 8:30 p.m.
We wish you a lovely day,
Adam from team Lebara France
Je n'ai pas reçu ma carte SIM
Je n'ai pas reçu ma carte SIM. Cela fait plus de 17 jours. Je pars bientôt pour Paris et je n'ai toujours pas ma carte sim. Comment résilier ou récupérer une nouvelle carte SIM à Paris ? Puis-je simplement montrer mon numéro de commande et récupérer dans un kiosque lebara ? ou changer d'adresse à Paris ? Combien de temps faudra-t-il pour recevoir ma carte SIM alors ?
Je ne peux pas appeler votre numéro depuis les États-Unis. Y a-t-il un e-mail que je peux utiliser pour parler au service client ?
I have not received my SIM card. It has been more than 17 days. I am leaving soon for Paris and I still do not have my sim card. How do I cancel or pick up a new sim card in Paris? Can I just show my order number and pick up from a lebara kiosk? or change to my address in Paris? How long will it take to receive my sim card then?
I cannot call your number from the US. Is there an email I can use to speak to customer service?
11 October 2022
Reply from Lebara Mobile (FR)
Dear customer,
Judging from the tracking number linked to your order, it appears that the delivery processing of your SIM card is still ongoing.
You can check yourself by looking up the code number in your email which is usually sent two days after the date of your order.
You can also contact us at +331 72 28 23 23 with your order number which begins with ML…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
the sim card took forever to arrive
22 October 2022
Reply from Lebara Mobile (FR)
Hello Mounia,
Please know that the delivery time of a SIM card can take up to 7 working days.
In order to ensure fast and trouble-free delivery of our SIM cards, it is important to fill in complete and detailed information.
If you haven't received your order yet, we invite you to contact us at +331 72 28 23 23 with your order number which begins with LM…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Reply from Lebara Mobile (FR)
Hello Ali,
Thank you for your wonderful message. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day
Adam from team Lebara France
I cannot use my sim card
I cannot use my sim card even though I registered it. I paid online 9.99 euroes before I even received it. And for this month it says that my balance is zero. And it shouldn't be because I already paid for it.
19 October 2022
Reply from Lebara Mobile (FR)
Hello Tomas,
Upon looking at your file, it appears that the plan you paid for is indeed activated on your SIM card. We were also able to find some data usage from your end.
Currently, you do not have any credit, which explains why you have zero in your balance.
Please know that we have made numerous attempts to reach you via phone call with no response.
For further assistance, we invite you to contact our customer service via the following number : 23 23. We are available from 9:00am to 9:00pm (FR time), seven days a week.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Awful Company
Awful company. Sim does not work properly. I had to keep restarting my phone. Messages are not working. Customer service does not exist. And they continue to take money even if the account is closed.
5 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Darren,
We are sorry to hear about your dissatisfaction with our services.
For further enquiries, we invite you to contact our customer service via the following number : 23 23. We are available from 9:00am to 9:00pm (FR time), seven days a week.
We thank you for reaching, and we wish you a lovely day,
Ahmed from team Lebara France.
I had the most smooth experience ever…
I had the most smooth experience ever with lebara and easy access and friendly and professional customer service.
Thank you soooouch
18 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Wadih,
Thank you very much for your kind message. We are delighted to read about your satisfaction with our services ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day 🤗
Adam from team Lebara France
I couldn’t wrote in the order that I…
I couldn’t write in the order that I need an eSIM, so I wrote an e-mail AND contacted them on chat after placing the order. Lebara doesn’t provide eSIM, chat-guy told me, and said they’d cancel the order, but I’d have to wait 24 hours. To be sure, I sent another mail with cancellation request. Next day I receive a mail saying the SIM has been sent with mail! I wrote back and asked them to confirm the cancellation. It has been 6 days and I have received no reply, no reaction to my cancellation and the have deducted the amount from my account. Get me out of this!
Update: You are asking me to call, but a call doesn’t document the request, just as it didn’t with the chat.
There is nothing beginning with ML in your confirmation mail, but I assume you are referring to the “Référence de votre commande” consisting of 7 digits.
And no, nowhere in your purchase confirmation mail is stated how to cancel the order - not even the phone number.
18 October 2022
Reply from Lebara Mobile (FR)
Hello Charlotte,
We invite you to contact us at +331 72 28 23 23 with your order number which begins with ML…. that was communicated in the confirmation email in order to assist you in cancelling your order and process your refund request. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Reply from Lebara Mobile (FR)
Hello Loren,
Happy to read your message. We are delighted to learn your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Ahmed from team Lebara France
Haven't received the card yet but the…
Haven't received the card yet but the ordering was smooth process.
15 October 2022
Reply from Lebara Mobile (FR)
Hello j d,
Thank you for the kind message.
Based on the tracking code linked to your order, it appears that the SIM card has arrived to destination on the date of 12/10/2022.
Please know that the tracking code was already sent via email two days after the initiation of your order.
For any refund request, we kindly ask you to contact us at +331 72 28 23 23 with your order number which begins with ML…. That was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching, and we wish you a lovely day,
Ahmed from team Lebara France.
The service guys were extremely kind…
The service guys were extremely kind and helpful and helped me through my problem.
12 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Miriam,
Thank you for your lovely message, we are happy to hear that you had a pleasant experience with our customer service and that your issue has been resolved ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Adam from team Lebara France
Good client service
Easy access to an advisor, high level of involvement, quick resolving of my request
10 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Елена,
Happy to read your message. We are thrilled to learn that your journey with us has been satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day 🤗
Adam from team Lebara France
The SIM arrived before I expected and…
The SIM arrived before I expected and so far everything is working fine with my new number and the internet fortait
6 October 2022
Reply from Lebara Mobile (FR)
Hello Stephanie,
We are delighted to learn that you have received your SIM card order, and we thank you for your lovely message ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Adam from team Lebara France
I ordered a Lebara sim card online with…
I ordered a Lebara sim card online with a really convenient mobile offer. The sim card was delivered in 2 days and the mobile offer was very fast and easy to activate. Definitely recommended!
4 October 2022
Reply from Lebara Mobile (FR)
Dear customer,
Thank you so much for your kind message ❤️
We are delighted to learn that you have received your SIM card, and that you are quite satisfied with our services 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a lovely day,
Adam from team Lebara France
Highly satisfied with the service
Highly satisfied with the service. Customer care services were available in English and they provided timely service when needed. Thank you for the wonderful service.
5 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Mitha,
Thank you for your lovely message, we are delighted to hear you’re enjoying our services ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Adam from team Lebara France
Tracking number doesn't work
4 October 2022
Reply from Lebara Mobile (FR)
Dear customer,
Based on the tracking number linked to your order, it appears that the SIM card has been delivered to your home address on the date of 06/10/2022.
Please know that this tracking number was sent to your mailbox two days after the date of your order.
For any refund request, you can contact us at +331 72 28 23 23 with your order number which begins with ML…. that was communicated in the confirmation email. We are available 7 days a week from 9 a.m. to 9 p.m.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Only had it 3 days every thing seems ok…
Only had it 3 days every thing seems ok 🤞🤞Sim arrived in two days set up very easy five star up to now
6 October 2022
Reply from Lebara Mobile (FR)
Hello Anthony,
We are delighted to learn that you have received your SIM card order, and we thank you for your lovely message ❤️
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Ahmed from team Lebara France
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