Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more
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See what reviewers are saying
Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more
Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more
Company replied
Company details
Written by the company
LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.
Contact info
78 rue championnet, 75018, Paris, France
- lebara.fr
4.8
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Service impeccable
13 April 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Bibata Garba Alfari,
Nous sommes ravis d'apprendre que votre expérience avec nous a été très agréable et nous vous remercions pour votre joli commentaire 😍
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/ ️
Très belle journée 🤗
Martin de l’équipe Lebara France
Cool service
11 April 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour elkabir himidi,
Nous sommes très heureux de vous compter parmi nos clients, et nous vous remercions pour votre avis étoilé ❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Restez connectée et à jour de toutes nos promotions en nous suivant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Très bonne journée 🤗
Martin de l’équipe Lebara France
The experience was good.
4 April 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello Pradeep GOPALA SETTY BALAKRISH,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Best experience ever
4 April 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello alekh juyal,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
I am so much satisfied with Lebara.
29 March 2023
Unprompted review
Bonne services
28 March 2023
Unprompted review
Excellent and quick service
24 March 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello Aroul,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Martin from team Lebara France
Super contente rapid efficace kaoutar…
Super contente rapid efficace kaoutar ma super bien conseiller
16 March 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour eva bussard,
Merci pour ce joli commentaire qui reflète la qualité et le soin que nos agents apportent à votre satisfaction. 😍
Nous veillerons à informer l'agent Kaoutar de votre appréciation ❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Très bonne journée à vous 🤗
Martin de l’équipe Lebara France
Bonne satisfaction !
13 March 2023
Unprompted review
Tres bon service client
9 March 2023
Unprompted review
Customer care very efficienti and nice
8 March 2023
Unprompted review
Bonne satisfaction
23 February 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Maxou Bidou,
Nous sommes heureux que vous soyez parmi nous, et nous vous remercions pour votre avis étoilé ❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/ ️
Excellente journée à vous 🤗
Ahmed de l’équipe Lebara France
Zack was really patient and very…
Zack was really patient and very helpful. And helped me so well. As I could not use the hotspot and he solved it. He was really helpful.
I am happy with the support. You are the best Zack have a nice day.
22 February 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello Vachan Poonacha,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Alice from team Lebara France
Horrible company and thieves - your response is a lie, You did take my money from my bank ON JANUARY 17TH 2023 BECAUSE I COULDN'T STOP IT ON TIME. I THOUGHT MY EMAIL TO YOU WOULD STOP YOU. IT DIDN'T.
Horrible company and thieves ! They force you to take an automatic renewal, telling you you can cancel it anytime. NOT TRUE. I told them in advance that I wouldn't want that, and to make sure they take my money from my American credit card, there was no information on my space in their website to change it, or even to view what I did, my payments, nothing ! My records were blank, so I couldn't change anything, and especially not the automatic renewal. when you pay, THEY DON'T EVEN GIVE YOU A RECEIPT. PLUS INTERNET NEVER WORKED. They said FREE INTERNATIONAL with the plan 9.99, but they won't let you call. With this plan they say: UNLIMITTED INTERNET. I NEVER COULD HAVE A CONNECTION. Last month they took my money automatically from my bank account despite my letters to them to stop renewing, and this from the first moment I took the plan. HORRIBLE PEOPLE, HORRIBLE COMPANY. STAY AWAY !
16 December 2022
Unprompted review
Reply from Lebara Mobile (FR)
Good Morning Onlyme,
Based on the Lebara number you have provided, it appears that the last is inactive since December 2022.
For any refund request, you can contact us by chat via the link https://mobile.lebara.com/fr/fr/contact-us.We are available 7 days a week from 9 a.m. to 8.30 p.m.
We thank you for reaching, and we wish you a lovely day,
Adam from team Lebara France.
Out standing supervisor Ghita.
Hello, at the beginning was very difficult with the gentleman I was speaking with and his response was not correct and a bit rude. I ask for a supervisor to speak to. Her name was Ghita. Very intelligent woman with outstanding customer cutesy skills. She help resolve the problem and was open to hear me out. I like to suggest that your company have her set a training class to train other operators to handle calls in the same manner that she did, It would be a great advantage. I worked for sprint in the U.S.A as a assistant manager, and had a train class every 3 month to refresh staff on how to respond to call respectfully. I like to state that although I was on the brink of changing provider. The conversation and service I received from Ghita, made me stay with lebara. I am happy to say that Ghita is a awesome supervisor and address the matter with great skills of listening to my question and resolving the issue quickly. I would also like to suggest that lebara open a office in the south of France (Nice or Cannes area). The lack of Good phone service is need here. And I feel it will increase clients, without a doubt.
2 February 2023
Unprompted review
Reply from Lebara Mobile (FR)
Hello M,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Alice from team Lebara France
Bien experience
15 January 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Bachar,
Merci pour votre joli commentaire, nous sommes ravis d’apprendre votre satisfaction 😍
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici 👉 : https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Bonne journée à vous 🤗
Ahmed de l’équipe Lebara France
Lebara France (only Lebara France)
Lebara France (and only in France, not in Spain and other countries) is excellent in respecting the clients and valuing each one of them. I have realized it first when the company did not give up communications and support when changing the network provider as well as later everytime I needed their support. There are technical bugs such as a need to use a new email address if your original email address is used with another Lebara number before but the client support is doing its best to sincerely help without naughtiness, without giving wrong info, without misleading you, and without disrespecting you as sometimes noticed with other companies including other Lebaras in other countries. The processes are smooth, easy and effective in Le Ara France. Many thanks! Great work! Please continue as you are and I hope other companies as well as Lebara in other countries really learn from you how to respect and respond to customers.
26 October 2022
Unprompted review
Reply from Lebara Mobile (FR)
Hello Arash,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
Stay tuned and do no miss any news by joining us on social media:
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
We wish you a wonderful day 🤗
Ahmed from team Lebara France
Rapide simple et efficace
6 January 2023
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Remi,
Merci beaucoup pour votre message et confiance. Nous sommes ravis de vous lire et de constater votre satisfaction à l’égard de nos services ❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Agréable journée à vous 🤗
Alice de l’équipe Lebara France
un excellent service
19 December 2022
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Aloui,
Très heureux que vous soyez satisfait de notre réseau et nous apprécions votre joli commentaire 🙏🏻
Merci ❤️
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici 👉 : https://lebara.promo/396p4jwk
Restez connecté et à jour de toutes nos promotions en nous suivant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/
Belle journée à vous, 🤗
Ahmed de l’équipe Lebara France
Super service client
14 December 2022
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour Malgorzata,
Nous sommes ravis d'apprendre que votre expérience avec nous a été très agréable et nous vous remercions pour votre joli commentaire 😍
Invitez vos proches à rejoindre Lebara via notre programme de parrainage gagnant-gagnant, découvrez le ici : 👉 https://lebara.promo/396p4jwk
Ne ratez aucune actualité en nous rejoignant sur les réseaux sociaux :
- Facebook 👉 https://m.facebook.com/LebaraFR/
- Instagram 👉 https://www.instagram.com/lebarafr/ ️
Très belle journée 🤗
Ahmed de l’équipe Lebara France
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