LE CLOSET Reviews 1,508

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service provided, noting that the clothes are often like new and allow them to experiment with different styles. Many appreciate the outstanding customer service, describing it as responsive, helpful, and kind, and highlighting its role in enhancing their overall experience. However, some people were dissatisfied with issues related to their subscription, specifically mentioning billing issues related to subscription management after pausing or attempting to cancel. A few customers also reported difficulties reaching customer service regarding these billing concerns, and some noted receiving clothes with minor quality issues like tears or loose threads.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Many reviewers appreciate... See more

Quality

Users describe positive interactions with quality. Many customers praise the good quality of the clothes,... See more

Subscription

People report ambiguous experiences with subscription. Many customers express satisfaction, loving the... See more

Service

Customers had positive experiences with service. Many reviewers found the service to be fantastic, with some... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the support team as kind, helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

I really don’t enjoy buying business clothes, which is why Le Closet has been a great solution for me: easy, stylish, and practical without cluttering my wardrobe. A perfect way to try new styles with... See more

Company replied

Rated 5 out of 5 stars

As a mom of 3, I love getting my box of clothes every month, to play with my style, and use the clothes that fit my vibe and the season, I love the brodrie for the items I love and keep wearing. The c... See more

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Rated 5 out of 5 stars

As a new mom trying to rediscover my style, Le Closet has been such a helpful find. It’s allowed me to experiment with different outfits and step outside of what I would choose for myself. I feel mo... See more

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Rated 5 out of 5 stars

I love this way of updating my closet. Every month i stack up on office outfits, dinner dresses and casual stay-at-home apparel. This is the moderna, eco friendly way of keeping an updated wardrobe... See more

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Rated 1 out of 5 stars

Awfully dishonest company! Continued to charge my card FOR TWO MONTHS after I have cancelled the service. And would have continued to charge it, had I not blocked them through my credit card compa... See more

Rated 1 out of 5 stars

I found last week I was charged for a suscription I never validated. I couldn’t cancel my subscription because I don’t have one! I tried to contact the customer service but we are now 1 week further a... See more

Company replied

Rated 5 out of 5 stars

It’s amazing to be able to change your wardrobe and experiment every month with the coolest and chicest French fashion. Good quality and super sustainable initiative. I’m in love

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Rated 5 out of 5 stars

Absolutely love Le Closet. Highly recommended for anyone who cares about sustainable fashion without compromising on style. The pieces are always high‑quality, the selection is fantastic, and I’ve dis... See more

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Rated 5 out of 5 stars

I truly love this subscription. The quality of the clothing and options enhance my style with care free ability to feel good about myself. Plus it’s much more sustainable than buying trendy clothes al... See more

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Rated 5 out of 5 stars

I am always looking for ways to avoid fast fashion and be more sustainable in how I purchase clothes. I came across Closet via an Insta sponsored post - and it changed my wardrobe significantly. My si... See more

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Rated 5 out of 5 stars

Fantastic Customer Services. I absolutely love Le Closet. My package of clothes came and everything was as expected. I've seen reviews to say clothes were wrinkled but mine were not. Really good q... See more

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Rated 5 out of 5 stars

Four months with Le Closet and I’m obsessed. No more crazy buys, no more guilt.. just endless outfits and the freedom to try styles I’d never commit to. It’s been a huge step toward a more sustainable... See more

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Rated 5 out of 5 stars

I love Le Closet. It is a great platform, it enables me ti have fun with my style while I don’t feel responsible for over consuming fast fashion. I also love that I can purchase pieces that stand out... See more

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Rated 5 out of 5 stars

Le Closet is a great way to try different clothes and brands. The customer service has always been great. My only complaint is that they have different prices on their website vs. reality. I've brough... See more

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Rated 5 out of 5 stars

I used to over spend in clothes. I like to try new styles often but for me the cost/wear was not really doing the math. Terrible for my budget and not very environmentally friendly either. Le closet i... See more

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Rated 5 out of 5 stars

LeCloset has transformed the way I shop allowing me to select things I need for events or work without adding unnecessarily to my wardrobe. Clothes are good quality, almost new when received and posta... See more

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Rated 5 out of 5 stars

A fantastic service and experience! I've been using Le Closet for about 6 months and I can't fault it. It's a great way to save space in your wardrobe, add colour to your outfits without the commitm... See more

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Rated 5 out of 5 stars

Great collection and amazing customer service! Love the chance to try new trends so easily

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Rated 5 out of 5 stars

Very good value compared to renting a single item. Very wide selection. Good prices if you want to keep the clothing.

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Rated 4 out of 5 stars

Beautiful clothes. I feel very stylish since I started with lecloset. Though using it in the Netherlands, there are some small hiccups. The app doesn’t work here yet, and the deliver takes a while lon... See more

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Rated 4 out of 5 stars

The quality of clothes and variety of options has been great! It has also allowed me to try styles I would maybe be hesitant to buy. I'm currently using their maternity range and it means I can make... See more

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Rated 4 out of 5 stars

Pretty good clothing selection, I would love to have some more younger gen options, otherwise good! The support team is also amazing! Just the quality of some clothing I received was not the best (te... See more

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Rated 4 out of 5 stars

I've been using le closet for a few months and I'm enjoying it. I find that I rent clothing I would never have bought outright, but sometimes I end up liking it more than I expected and wanting to... See more

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Rated 3 out of 5 stars

I received my box yesterday but it took a week to arrive even though my card was charged immediately on subscribing. Clothes were pretty good overall, one top had a loose thread but otherwise I was pr... See more

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Rated 2 out of 5 stars

Looks great, but there is no easy information on how to return the clothes in the website. I am almost on my due date ans trying again to reach out to customer service to get some guideline.... See more

Rated 3 out of 5 stars

First closet was great. Everything went smooth and I even bought some items. Next month I send it back and wait and wait and wait...finally I decide to stop my subscription because they keep tak... See more

Company replied

Rated 2 out of 5 stars

Be aware that you will only be able to see what you can rent if you pay for the subscription. So if there is nothing for you or you don’t like the concept after all, your money is wasted.

Rated 3 out of 5 stars

update: le closet wrote me and my subscription has been cancelled and also with a refund for the trouble of not being clear. Thank you. I may try again as soon as the shipping process becomes effi... See more

Company replied

Rated 3 out of 5 stars

I think it is a nice idea with borrowing clothes. However, I somehow I accidentally signed up and got charged without knowing it and also signing out is not super straight forward. Despite that cust... See more

Company replied


Company details

  1. Full dress rental service
  2. Evening dress rental service
  3. Plus Size Clothing Shop
  4. Ladies' clothes shop

About LE CLOSET

Written by the company

Le Closet

Avis sur Le Closet

Le Closet est un service de location de vêtements vous permettant de renouveler votre garde-robe en continu.

Avec Le Closet, votre dressing est comme votre imagination : illimitée. Alors tentez, osez, imaginez, surprenez-vous, surprenez-les. C'est votre style, votre imagination, c'est vous ! Et c'est parfait comme ça ♥️

Partagez vos avis sur Le Closet.

Accédez au site lecloset.fr


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 71% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fun even when it’s not exactly right

Even though some things don’t fit right, look good or are the same as in the photo, I love the variety and it’s so fun to wear new things

17 June 2024
LE CLOSET logo

Reply from LE CLOSET

Thank you, Allison, for your feedback 🥰 We are truly happy to bring a little bit of fun into your everyday life, even though there are sometimes some misses, as you mentioned.
Have a lovely day !

Rated 5 out of 5 stars

Supers produits

Supers produits, super SAV

15 January 2023
LE CLOSET logo

Reply from LE CLOSET

Un grand merci de toute l'équipe pour cette merveilleuse note Pauline :)

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