Le Collectionist Reviews 527

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the attentive and helpful staff, highlighting their dedication to ensuring a perfect and worry-free stay. Many reviewers also commend the excellent service, which often includes dedicated concierge support for organizing various activities and addressing needs. The beautiful locations and well-selected properties contribute significantly to positive holiday experiences. However, some customers expressed dissatisfaction with certain aspects of the facilities, noting issues such as cleanliness, malfunctioning equipment, and a lack of privacy. A few reviewers also reported inconsistencies in the cleaning service and felt that the concierge service was not always up to the expected standard for a luxury provider.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the impeccable and attentive... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Location

Consumers find location to be positive, often describing it as breathtaking, beautiful, and private. Many... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the beautiful, spacious, and... See more

Holidays

Users describe positive interactions with holidays, often highlighting them as some of the best trips of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only was the villa beautiful and well appointed, the team was incredibly hospitable, warm and thoughtful. The Italian chef made the most amazing meals which were better than any of the restaurants... See more

Rated 5 out of 5 stars

Le Collectionnist has made our stay in Mykonos a pure bliss. I am short of word to tell how much this trip was memorable for our family. The Villas are properly selected, you have a dedicated concierg... See more

Rated 5 out of 5 stars

The location is extremely beautiful and private. The house had everything we needed and more. The service always attentive to our needs. We will definitely come back in spring or summer to enjoy the... See more

Rated 5 out of 5 stars

From our first viewings of eight villas through to booking our three-week stay in Ibiza, the service was nothing short of amazing. Everything was made so easy, and the team were always on hand to answ... See more


Company details

  1. Holiday home letting agency

Written by the company

Luxury villas rentals and bespoke experiences. Discover our collection of places, homes, experiences, and destinations. It is a collection which we pick from to create a unique and authentic journey.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

527 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Extremely professional, responsive, and clear. Highly recommended

This was my first time using the Le Collectionist and I was very impressed. The professionalism and quality of service throughout the entire experience was exceptional. From enquiry to Villa handover, the whole process was smooth, easy, responsive, and clear. It definitely encouraged me to use the service in my next trips. Highly recommended

10 August 2025
Rated 5 out of 5 stars

A holiday to remember (and hopefully repeat)

We've rented houses in France before, but never had an experience like this. First of all, the selection of houses is, of course, fantastic. But what was especially special was the support from the Collectionist during booking and from the Collectionist's Conciërgerie in arranging all the activities and extras during our stay. Even the groceries were already in the cupboards upon arrival! A big shout out to the Conciergerie on site; we've never experienced anything like it! They went above and beyond to organize a wonderful holiday for everyone.

17 August 2025
Rated 5 out of 5 stars

Spectacular Villa in a Georgois

The Villa was spectacular and so accommodating. The service from our pre-arrival concierge as well as our on the ground concierge was superb. Any issue we had was accommodated expeditiously.

17 August 2025
Rated 5 out of 5 stars

First class experience - near faultless.

First class experience (again). From the initial booking we felt assured we were in good hands. The communication was regular and informative. The services available pre-trip were made known to us for consideration - even down to the first shopping done for us. The WhatsApp group set up for the trip proved to be a really effective means of communication.

17 August 2025
Rated 5 out of 5 stars

The service in terms of response time…

The service in terms of response time every time we had a question about the villa was super quick and perfect. They arranged great surf lessons for the family within 24 hours, all so easy. The cleaning twice a week is also great. Check in and check out at the villa also very well arranged, quick, easy and personal. Great experience overall.

10 August 2025
Rated 5 out of 5 stars

Our week in Hossegor

Our week spent in a Le Collectionist villa in Hossegor was fantastic. Starting from Fanny, who welcomed us and showed us around, to all the villa amenities, everything was held to the highest standard. Le Collectionist team was always ready to help in solving different domestic and administrative problems. The week went by so fast, and we’re sure to return next year, of course using Le Collectionist to rent another villa. Thank you for amazing holiday!

10 August 2025
Rated 5 out of 5 stars

The setting was beautiful

The setting was beautiful. The home and the grounds were amazing. The weather was wonderful. The activities arranged were perfect. It was a perfect combination of relaxation with activities

10 August 2025
Rated 5 out of 5 stars

From our first viewings of eight villas…

From our first viewings of eight villas through to booking our three-week stay in Ibiza, the service was nothing short of amazing. Everything was made so easy, and the team were always on hand to answer any questions or arrange anything we needed. Truly exceptional from start to finish.

10 August 2025
Rated 5 out of 5 stars

Wonderful villa - deficient concierge

pool and large garden was beautiful, charming, typical Spanish style, consistent with the photos. High level of household equipment (important for our family). Very pleasant environment.
Concierge service in Barcelona failed to adapt to our family demands: inappropriate proposals and prices too exorbitant. Communication has been difficult. With the help of our very professional contact of Le Collectionnist in Paris, solutions have been found.

10 August 2025

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