Le Collectionist Reviews 527

Wonderful stay in the South of France
We are really glad to have chosen Le Collectionist (and Mas Chanteclerc) for our stay in the South of France. The villa (and services offered by Le Collectionist) were both wonderful and made our trip memorable.

The villa was great - lots of room and a beautiful setting. The Villa manager was extremely helpful and the meals prepared by the chef were wonderful

Anacapri is a great area and the piazza is easily reached from the Villa. The location of the Villa is a bit difficult to reach but the manager was helpful in arranging car service for us

Madeline Singer

Collectionist is a sham: there's nothing genuine about their offers. The villas are beautiful, but the promised service is not there, and above all they don't protect their customers: they take and give nothing in return. Avoid at all costs

Modern, fully equipped house with a huge swimming pool, located in a beautiful garden near the sea. Very helpful house managers.

house is amazing, great service

A great company to deal with who offer a first class service and super high quality villas. Will certainly be using them again. Thank you to the whole team assisted in organising a trip for all my guests.

Very professional, friendly, polite and helpful. We loved our Villa les Vignes in Ramatuelle! Unfortunately their concierge service is a bit expensive - i wanted to book beauty treatments with them and the prices were very high. Other than that we were very happy.

We loved the house. It was a beautiful house with spectacular views of the luberon region. It had spacious bedrooms and bathrooms and everything worked well.
The collectionist team was very helpful in planning our stay. They helped plan an itinerary, identify nice restaurants for memorable meals and views and they helped make reservations. Côme was great to work with. Lola was excellent in helping us identify a house and in the planning. Julie was great during our stay and was very helpful and very responsive with our day to day needs during our stay.
The whole team helped make our trip memorable and magical.

We had an amazing experience at Villa Catherilla in Juan de Pines. The estate was exactly to our expectations, cosy, with beautiful view and the best amenities that anyone could ask for. The staff vas helpful and professional. The concierge was ready and willing to help and quick to respond. As a minus the location of the villa is a little far from the restaurants and the beach is not within a walking distance.

Amazing Villa and fantastic service both before & during our stay. Will definitely use this company again !!

I rented Villa Masara for one full week for 30,000 Euro. The pictures on the website and the description looked great. Unfortunately, the experience was not like the photos. Upon check-in, we noticed the outside of the house had not been cleaned recently. The outside table and chairs were filthy and had leaves and pine needles on the furniture. The inside of the house had numerous deficiencies:
Paint droppings - the house was recently painted on the inside but the painters did not appear to use drop cloths so paint droppings were all over the floor in most of the house.
Beds - the beds had only bottom sheets and a heavy comforter - no top sheets and only two pillows per bed. The lack of top sheets made the beds feel less clean and certainly less comfortable to sleep.
Ants - the house was infested with thousands of ants. We spent the week battling ants with Raid powder and spray. They were in every bedroom, the kitchen on the sink and on the counter on our food and on our clothes on the shelves in the closet. We had to keep all food in the refrigerators.
Towels - they started with one bath towel per person for both showering and using the pool and the ocean - no hand towels. Le Collectionist brought us some extra towels which was helpful but no what we expected for paying such a high rate.
No towel holders in any bathroom - we had to hang towels anywhere we could - it made it difficult for them to dry.
No toilet paper holders in any bathrooms
No cooking utensils for the outside grill
The kitchen was not set up for a cook. Fortunately, we hired a chef who brought many of his own cooking tools for half our meals.
No soap or shampoo provided in any bathrooms
Many rooms missing trash cans
Power - the power went out 3 times, once due to a storm and twice due to running the kitchen stove and the dryer at the same time. I learned how to rest the breaker which was on the street so I had to climb the 6-foot electric gate each time to rest the switch.
WIFI - barely usable, it mostly did not work and we had to rely on our cell phones.
I could keep going but you get the idea.... not worth the money.

This property fell far short of our expectations. I will say the Le Collectionist team worked hard to provide extra cleaning and additional products like towels, any killing products and soap. They did their best but there were so many flaws, it was just too much to ask of them.

Furthermore, I want to compliment Le Collectionist for the activities they organized for us. Each activity was excellent to include: mountain bike riding, boat rental, Canyoning, taxi service and more. They did a first class job of selecting great companies to give us good experiences. However, Villa Masara should not be on their network of properties. It falls far short of their standards and I hold them responsible for renting us such a property.

They have the best properties. And the people on the ground, the local support, is excellent. Highly recommended.

Beautiful space but totally unprofessional company . Been on many villa holidays this is first and last time will use. Flakey untrustworthy ie lie . Don’t go anywhere near them.

Great service. Beautiful villas. enough said.

My review gets 1 star, only for the fact that the villa was beautiful. But this is a review about Le Collectionist as a company and how it is run and how it treats it clients. If I could give the company 0 stars I would. In short, they are scammers. They will hold on to part of your deposit by any means necessary. We rented Villa Souvenir, one of their "iconic" properties in Marseille. When I first enquired on the price, I received one quote. When I accepted, the response was "oh how many people are staying?". It clearly says 5 bed/5bath. I said 10 people. Then they came back with a much higher price. (25K) That should have been the first red flag. The communication with the ladies at the company was not particularly good leading up to the stay. Enough so, that when I needed an additional villa I asked if they had something else available and they didn't even respond. Thank God! I found one myself and had not one issue with it on AirBnb Luxe. Back to Villa Souvenir. A few days before we arrived I was sent a pages long document detailing all the rules and regulations of the house. It was extreme and not at all what one wants to think about on holiday. When we checked in a young man did an inspection of the house and had me sign a digital agreement as "they have had some lawsuits". I was surprised at the time, but now I know exactly why! I didn't really mind signing that as we are all in our 50's and are extremely respectful and aware of properties, so I didn't think there would be an issue. Every day a maid came for a few hours, who was less of a maid and more of an inspector with a very grumpy attitude to boot. The day before we left, the same young man came back to inspect the house. He literally took over an hour and then said to me there was a problem with the kitchen counters. Which was news to me. So he shows me these white rings on the countertop and says he needs to note that. It is impossible to say whether they were there on arrival as they had stacked all our pre arrival groceries on the same counter. (which they also got wrong) After he left, we took it upon ourselves to clean the counters and took a time stamped photo to show them looking pristine, and asked him to come back to verify. He could not, he said. A few days after we left we received a damage report with an quote of the damage. Guess what? They sent me the WRONG quote. It was for a guest who had stayed only weeks before me, and they had charged them for the countertops, grass issues, and grease stains saying it was around 3K of damage. What a coincidence! When I pointed this out and after a few flustered e-mails they responded they had simply sent the wrong quote. They sent another one with exactly the same signature and stamp and charged me more for the counters than a few weeks prior. Trying to deal with Anna, the customer relations person, will get you nowhere. It seems like a business practice for Le Collectionist to rob you of some of your deposit. I wouldn't rent thru them again if you paid me. I highly suggest you take a google image of a property you like and find it on another site. I really am not sure how they stay in business. Avoid!

Excellent communication, prompt replies. Very helpful local staff.
Fabulous villa and excellent helpful owner

We had a terrible experience with Le Collectionist and found them to be disorganised, opportunistic and lazy.

We rented a villa from them and they made no effort at all to go out of their way to improve our stay. We had paid an extremely high price and expected luxury service to match. We were mistaken. An example: the owners of the villa had locked all their wardrobes so we had no hanging space for our clothes. Le Collectionist dumped an IKEA hanging rail at our doorstep and expected us to build this ourselves. When we told them that our villa didn’t have enough toilet roll, they quoted us €90 to bring some more. The house wasn’t equipped adequately for guests, with old crispy towels, no hand soap in the bathroom etc etc.

But worst of all, Le Collectionist refuses to return our deposit. They claim we left ‘damages’ at the property upon checking out (which I very much doubt as we are all careful and respectful people). They will not send us proof of these damages, and just expect us to believe we have caused thousands of Euros worth of damage to the house in which we stayed. We have asked time and time again for photographic evidence and have received nothing.

Their customer service is terrible- I have had to chase them constantly for updates regarding this. They claim to offer a bespoke and luxurious concierge service, and what we received instead was an extortionately overpriced AirBnB.

Look elsewhere!!!

The house was great, especially the outside portions. Nick was a lovely host.

Staff was helpful and creative.