Le Creuset Reviews 106

I‘ve owned my pots for 14 years, used daily 😁
Recently (~Jan. 2024) two of the pots developed chips in the inside enamel. Called customer service for advice, left countless messages, never got a call back, wrote to the company, got two emails in reply throughout this period. The first asked for pictures, the second 1 month later was a standard copy-paste response saying that le creuset would not honour the 30-year warranty, referring to pictures not of my pots, and blaming me for the problem. I wrote back on the 8th of March 2024, asking for advice (repair etc) on my options and disputing the findings. I am still waiting (27.03) for an answer to my email.
Whilst i loved my pots, this company’s customer service support is horrendous - 1 star 🤬

Check your customer support ticket #61156. This relates to a German order.
If I could have given you zero stars on Trustpilot, I would have. No one has responded to my numerous emails. You owe me two egg cups or a refund.
USELESS Customer Service :-((

Disappointed with the service. Ordered items which were on sale. 2 packages didn't arrived. It has been stolen or lost. 3 weeks Le creuset couldn't give us an answer. Then just we've got refund. We was expecting to get our items instead of refund. Now we have to pay 30% more to get the same items we ordered before. I will consider other brands with better support