ledgrowstore.co.uk Reviews 371

I purchased two Spider Farmer UV and IR lights to supplement and experiment with my existing grow lights indoor.
Growing tomatoes and italian genovese basil indoor.
Reassured by TrustPilot I have made my first purchase at the shop.
Made the order on 26th June (Wednesday) at 11am, I received the products within 3 working days but the purchase experience hasn't been fully satisfying.
On the website there's no Customer Area to register/log in.
Everything goes through Shop platform.
I was unable to receive a tracking number.
I have contacted CS through Whatsapp and I've been received responses for each of my enquiries, within 6-8 hours, which reassured me about the progression of the dispatch/order.
Despite the reassuring messages, I wasn't able to get any tracking and I wasn't sure if the products were really shipped.
I was thinking maybe a stock issue, courier problem, who knows.
After losing faith in being able to receive it within 3 working days (I was going to fly abroad on Sunday and get back in 7 days), after getting back home from work on Friday, I had the lovely surprise to find the package at the entrance of our building.
That was great.
If I can provide my feedback to the store, please implement a customer area, implement tracking within the store itself other than Shop platform and please provide regular updates on the progress of the order.
There's nothing worse than not knowing what's going on with the purchase you have made, especially for your first time as a customer.
Thanks to James from Customer Service for his help and patience, much appreciated.
Hope this helps!

Great packaging coupled with a great delivery service 👏 spot on many thanks

There was a hold up with an order i placed and you went above and beyond in trying to chase it up and rectify it.....also an item was not working properly and again yous went above and beyond and got a new part sent out immediately......loved that customer care, i will definitely be using yous again and also recommending yous.......top top teir service

Absolutely brilliant company. I ordered a light which it turns out I wasn't connecting properly. I thought at the time that it was faulty so contacted them to get a replacement. It was sorted very quickly and with great customer service. They arranged for the collection of the old one and sent a new one out straight away. Again, due to me not connecting it properly I thought the replacement was also faulty, they offered a replacement straight away, even offering to send a different model in case it was an issue with that line. After they had chance to check the one I returned they discovered that I wasn't connecting it properly and advised accordingly, still offering to replace it if I couldn't get it working. Well, I got it working by connecting it properly. Absolutely brilliant experience with this company and will absolutely buy from them again, couldn't be happier.

Had an issue with something I purchased from them over a year ago. James replied in about 10 mins completely solving my problem! Can’t recommend them enough, customer service is the best I’ve ever seen!

Excellent service. Brilliant staff

From the range of products to the high level of customer services 10 out of 10.
Thank you much guys

Great pre purchase advice on what would meet my needs (thanks James!), immediate despatch and next day delivery both flawless. Price was competitive too and the product is excellent, just what I needed. All good. Would recommend.

Speedy delivery. Plants absolutely love the light

Great service, very helpful with queries.

Well packaged, discreet and fast!

Fast service , wide choice of stuff , cost of the items was just as good , quick in getting back to you when asking questions , the knowledge of the items is just as good as well

Fastest delivery ever great products many thanks will buy from here again

No hassle transaction, on time delivery, packaged well.
Great product for tomato plants ;)

Quick delivery and brilliant customer service also best price on the web bieng a special offer too.

Everything was as it should be plus a few freebie’s.I hope to use them again.

Prompt service, good product but felt the £8 carriage charge was a bit steep (£3.50 second class small parcel with the post office)

Fast turnaround, but had issue with paint on fan cracking off revealing bare metal casing, taped it up and all is well, guessing paint not applied properly in factory, works well otherwise.