Leesa UK Reviews 

1,495
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... See more

Rated 1 out of 5 stars

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... See more

Company replied

Rated 1 out of 5 stars

Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... See more

Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(1,495)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best nights sleep in a long time

Best nights sleep in a long time. Lovely mattress so comfy and such an improvement on what we had already

23 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for taking the time to write this lovely review Hayley!

The Leesa Team

Rated 4 out of 5 stars

Nice comfortable mattress

Nice comfortable mattress, just a bit too warm.

23 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for your feedback. If you need some advice how you can sleep cooler, please don't hesitate to contact our Support Team at support@leesa.co.uk

The Leesa Team

Rated 4 out of 5 stars

This is the first memory foam mattress…

This is the first memory foam mattress we have had and my back is much better than it was and I generally sleep better. Only potential downside is that it is hotter and we will find out how much of an issue it is later in the year as we have only had it in the winter so far.

18 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Laurence,

Thank you for sharing your experience.

The Leesa Team

Rated 4 out of 5 stars

Excellent mattress

Very happy with my Leesa mattress sleep time and quality much improved. I would definitely recommend. I give it 4 stars but 4.9 would be more accurate.

17 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Rosalind,

Thanks for leaving a review.

The Leesa Team

Rated 5 out of 5 stars

Leesa EU double- amazing mattress

We needed to get an EU double and Leesa was a company that came up on an internet search.

Having looked into it a little more we loved 1) the ethos of the company (giving a mattress for every 10 sold) 2) the free and fast delivery 3) price

Having received the mattress I can honestly say that my partner (wanted firm mattress) and myself (wanted medium firm) absolutely love it, and have slept so well since we bought it. I miss it when we stay somewhere else!

16 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Alice,

We really appreciate the 5 star review, thank you!

The Leesa Team

Rated 3 out of 5 stars

Bought this mattress 3 months ago

Bought this mattress 3 months ago. Honestly not much difference with my previous cheaper memory foam mattress. However the craftmenship is better so imagine it will last longer.

16 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Kenneth,

Sorry you have mixed feelings about the mattress but thanks for sharing your experience.

The Leesa Team

Rated 5 out of 5 stars

Cracking mattress

Cracking mattress. So comfy.

16 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Mark,

Thank you for the 5 stars.

The Leesa Team

Rated 1 out of 5 stars

Bed is far too hard and memory foam…

Bed is far too hard and memory foam seem ineffective needs to be thicker? Mattress is promarily a sprung mattress with a thin foam topper Far too expensive with hindsight.

16 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Ian,

I am sorry to hear you are not happy with the mattress. I cannot see you have been in touch with us regarding any issues. Please feel free to email us at support@leesa.co.uk and we would be happy to look into things.

Rated 5 out of 5 stars

Excellent service

Excellent service , excellent mattress 👌

16 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Tyrone,

Thanks for sharing.

The Leesa Team

Rated 5 out of 5 stars

Excellent

Excellent. Perfect. The best I could do for myself. Worth every penny

16 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Natalia,

Thanks for sharing.

The Leesa Team

Rated 5 out of 5 stars

I was dubious about buying a matress id…

I was dubious about buying a matress id not tried out.
I needn't of worried.
Its lovely, not slept this well in years.
Purchased in october, now january, still a feint whiff to it
sometimes, but im sure in a few more weeks it'll be totally gone.

16 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Chris,

We really appreciate your review.

The Leesa Team

Rated 5 out of 5 stars

Love our new mattress

Love our new mattress! Both my husband & I suffer with different back problems & this mattress suits us both. Very comfortable & so far so good!

16 January 2020
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for taking the time to write this review!

The Leesa Team

Rated 1 out of 5 stars

After having this mattress for 8 months…

After having this mattress for 8 months now I can say that me and my partner have never had such bad back issues when waking up in the morning.

My double mattress from IKEA which about 1/6 of the price is way more comfortable and doesn't have my back hurting in the morning.

Also for some reason. Due to he depth this mattress it causing friction between the slates and side board of the bed which mean it makes the bed squeak on every movement.

I know this is the case as I've tried it on 3 different beds and even used my old mattress on the beds with no squeaks.

If you do wish to leave a review I would wait for about 3 months and you will notice how bad this mattress actually is

Wish I'd of tried simba

12 January 2020
Unprompted review
Rated 5 out of 5 stars

Love our new mattress.

Love our new mattress.I used to wake up with a sore back every morning and now wake up pain free-luxury!

30 December 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Great to hear that you are waking up pain-free now Jane! Thank you for your feedback!

The Leesa Team

Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE! BUYER BEWARE !We researched lots of mattresses before settling on the Leesa due to the reviews we found and the fact that it says it can take my weight and height (6.5 foot and 16.5 stone ) ,the mattress was fine for a few months but then started to sag on my side so as per instruction we spun it round , about a week later the same thing , this got progressively worse causing severe back pain to myself .We contacted customer services who sent out there "independent" to check the mattress for faults etc and told us there was nothing wrong with the mattress and to continue to spin it !! I argued that he was half my weight and size and didn't impact the mattress like I did and that the mattresses claims of taking my weight and height where false , he just went round in circles saying there would always be a natural sag to the mattress etc and to spin it regularly!! Did that, and continue to do so but makes no difference!
CUSTOMER SERVICES GIVE YOU THE RUN AROUND AND OFFER SUPPORT BUT DON'T DO ANYTHING EXCEPT APOLOGISE FOR NOT BEING ABLE TO DO ANYTHING !! BUYER BEWARE !!

30 December 2019
Unprompted review
Rated 5 out of 5 stars

Love love love this mattress

Love love love this mattress. So comfortable. I highly recommend it. Great customer service too.

20 December 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Claire,

Thanks for the review and sharing your experience.

The Leesa Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look